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Art Van Furniture

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64 complaints

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Art Van Furniture is a family-owned company that provides quality furniture. It was established in 1959. The company offers mattresses, furniture for living room, bedroom, dining room and more. Art Van Furniture is a major furniture retail store chain based in Warren, Michigan. Nearly thirty stores have been opened in the state of Michigan, including many locations in Metro Detroit. Van Elslander, the owner of the company, based his business on the principal of quick delivery. In 1992 Art Van Furniture added clearance centers to his stores that sell products that were damaged or defective at a discounted price. Art Van Furniture operates 31 stores in 30 cities throughout Michigan and employs approximately 2500 associates. Please try to contact Art Van Furniture Customer Service directly prior to posting any complaints on this site.

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Art Van Furniture Complaints & Reviews

Art Van Furniture Reviews

Anonymous
Art Van Furniture - Damaged furniture

Picked up media console from Traverse City drove 1 hour to cottage home and opened box only to find the corner was smashed in. I feel, the staff at the store put the box upside dow...

#287170
Jan 07, 2012
70

Angelsrg...
Art Van Furniture- "We don't do *** for you."

Art Van slogan "We do more for you"....when they really don't..... their slogan should read "WE DON'T,WON'T DO *** FOR YOU!!!" A michigan company that partonize china cheaply ma...

#284442
Dec 28, 2011
143

Larryy
Art Van Furniture, please tell the truth!!!!

I could shoot myself in the foot. Again we went back to Art Van, even when we feel we got take on a Foster mattress, to late now. on with my reason for being PISSED OFF, wife and I...

#284101
Dec 26, 2011
175

ZingZing59
Art Van Furniture - Won't honor mattress warranty

We Purchased King Koil Mattress 25 year warranty from Art Van in 2009 this mattress has low spots on both sides top and bottom plus plastic sticking out of the buttons. When I com...

#284011
Dec 26, 2011
129

Ctw12011
Art Van Furniture - False advertisement: giving false eta's to sell product

I ordered furniture from art van. I was told furniture would arrive mid December 2011. After not receieving any information by today 12/21/2011, I decided to call and find out what...

#283351
Dec 22, 2011
130

Mike Liv...
Art Van Furniture - Do not care about jobless people

I applied for a job at a company about 3-4 weeks ago and was in contact with the owner of the company and had an interview with him. He wanted to call my former employer and that ...

#283179
Dec 21, 2011
173

Anonymous
Art Van Furniture - Advertise 15% off total purchase, don't honor it

Went to Art Van on 12/11/11 and was given a flyer when entering the store advertising 15% off total purchase, no conditions.Purchased a piece off furniture. No 15% off....

#280776
Dec 11, 2011
194

Anonymous
Art Van Furniture - Mattress-Art Van is a fraud

I am currently having a mattress issue and warranty issue with Art Van. My bed is sagging in the middle very badly. Art Van sent a technician out to look at the bed. What a tota...

#279155
Dec 04, 2011
238

Alldone
Art Van Furniture says "too bad".

Purchased a Simmons Dual Comfort mattress from Battle creek store. The floor model I tested was labeled Soft/Medium. After 30 days, i realized I needed all Medium comfort. I had to...

#274175
Nov 10, 2011
330

Coffeene...
Art Van Furniture - Art Van hires 130 new sales associates.

Recently much bravado and hoop-la was made in several business publications about Art Van furniture hiring 130 new sales associates for the upcoming Christmas holiday. How sad noth...

#273478
Nov 07, 2011
266

Larryy
Art Van Furniture - Art Vans does not live to there warranty's

I purchased a Pillow top mattress from Art Vans, they gave me a test to see what frimness we wanted, so we can sleep in comfort, also stated there is one year warranty, but you mus...

#270273
Oct 24, 2011
424

Anonymous
Art Van Furniture - Art Van cannot deliver quality living room set in 5 attempts

I bought a leather sofa, loveseat & 3 tables. All but the end table were scratched in multiple places in the first delivery. 2nd delivery resulted in a coffee & sofa table being ...

#270208
Oct 24, 2011
280

Grandpar...
Art Van Furniture - Art Van of Traverse City does not honor leather protection plan.

I am shocked that Art Van of Traverse City has continually given my son & his wife the run-around on repairing their leather sofa and chair despite that fact that they purchased th...

#270045
Oct 23, 2011
300

T5532am
Art Van Furniture - ArtVan Brutal Customer Serv & Warranty

Bought a $1500 kitchen table set and extended warranty from ArtVan in Sterling Heights, Mi. Seven of the chairs seams are coming apart and leather is splitting. I was told by their...

#266820
Oct 08, 2011
364

OtisJohn...
Art Van Furniture - Art Van Saginaw is racist

I walked into Art Van store in Saginaw with cash in hand to buy me sum furniture. Sum white woman came up to be helpful but then disappeared for awhile. She comes back later with a...

#266470
Oct 06, 2011
388

Kimmiesn...
Art Van Furniture - Art Van makes employees work for free.

Art Van store manager ,Kathy Mardlin, made employees at the Bay City store work for free on their own time on July 4th weekend several years ago. They had to walk thru Wenona Park ...

#265973
Oct 04, 2011
412

Littledago
Art Van Furniture - Art Van, purchased over 10 thousand dollars of junk

We purchased OVER $10,000 in furniture in the last few months at art van. We had it in layaway, and when everything was ready to be delivered they delivered A kitchen table with NO...

#264440
Sep 27, 2011
491

Mike586
Art Van Furniture - Art Van bullies

I recently purchased some a sofa and mattress set at the Lakeside Art Van store on Hall Rd.. The mattress they delivered felt nothing like the one in the store and when I went ther...

#263660
Sep 23, 2011
325

Ishotthu...
Art Van Furniture is RAPE

I'm a employee at Art Van Furniture whose been with the company for 2 years. I work over 40 hours a week at minimum wage with no benefits. Had to work alone often (loading furn...

#263220
Sep 21, 2011
449

SISTERSI...
Art Van Furniture - Young new manager making employee physically ill

There is a new manger with the company ,Her name is jo something that has been harrassing an employee of 33 years with art van. she is only 27 years and knows nothing about the bus...

#262554
Sep 17, 2011
412

Robertap...
Art Van Furniture - Art van's what a rip off~!

We purchased a couch and Love seat from Art van's in February 2011 it was delivered in March...since that time they have been out 4 different times including today! First cause the...

#261650
Sep 13, 2011
469

Anonymous
Art Van Furniture - Tv add got me to store on free delivery of mattress

Tv add said last day Sunday to purchase a mattress with free delivery. No associate available had to have somone use phone to send someone over, did not know anything about my clai...

#259861
Sep 04, 2011
242

Wahine
Do Not Purchase or Finance at Art Van Furniture!

YEARS ago I purchased $10,000 worth of furniture at Art Van in Michigan. I was very young at the time and had perfect credit. I trusted the Sales Manager who convinced me to fina...

#258979
Aug 31, 2011
653

Dcc
Art Van Furniture - Bought a swivel chair full of mold

I have waited about 10 days to pick up SKU 370021482 item (a Swivel Chair with Ottoman) from Art Van's warehouse in Warren (14 mile rd, between Van *** and Mound rd). Finall...

#257277
Aug 23, 2011
394

Jillden
Art Van Furniture - Relentless sales pitch; refusal to listen to our choices.

We went to tent sale to look at full-size mattresses and of course there was only one. Salesman stated he was "mattress expert" and we would need to go inside to look. He told us...

#257189
Aug 23, 2011
406

Deborah ...
Art Van Furniture - Art Van sales lady made fun of customer

My husband and I recently bought a queen size mattress set @ Great Lakes Crossing. We were given a relentless sales pitch for mattress covers. We politely turned down the offer. Wh...

#255190
Aug 13, 2011
638

Jkes2
Art Van Furniture - Sold me beetle infested furniture

I bought a dining room table in Feb 2011. After having 4 defective tables delivered to me, I finally settled on the 4th in June 2011. In July 2011, I found out that the table, wh...

#254556
Aug 10, 2011
482

Slsetser05
Art Van Furniture - Don't Buy From Art Van

I purchased 3 large items from art van, and purchased the 5 year warranty with each item. My husband and I just moved from MI to OH and we needed a piece of our couch fixed that w...

#254088
Aug 08, 2011
436

Ckisses25
Art Van Furniture - Buyer beware of ArtVan Furniture it's junk and the warranty.

I purchased a the lincoln microsuede and leather sofa and loveseat furniture from artvan furniture store in Warren MI September 2010 along with sum other items totally about 1300.0...

#251312
Jul 26, 2011
530

Anonymous
Art Van Furniture - 15% restocking fee, I don't think so Art Van!

Just don't be fooled by the fact they are such good people giving to all kinds of charities. Seems like they need to think of their customers needs first and make things right...

#249146
Jul 15, 2011
499
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