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Art Van-West Lansing, Michigan. were charged for the year 2 and 3 extended warranty, delivery and the scotch guarding without asking us first. There was a promotional offering which we accepted, however you are charged for it in the "group package" they put on the...
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2.2
#1135797
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Art Van Furniture - Self destructing chairs!
Art Van Furniture - Self destructing chairs!
Art Van Furniture - Self destructing chairs!
I️ bought dinning room set 6 chairs on sale in oct 2015! After a few months of use chairs started peeling I️ contacted them the worker came out and colored the peeled marks! later the chairs back started to snap off! Upon close inspection turns out that chair parts are...
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1.4
#1133044
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we purchased a mattress and box sring at art van in 2013 sales lady becky encouraged us to purchase a floor model for a discounted price saying mattress would still be under warranty. well this year i called to have someone come out to look at it because its sagging....
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1.0
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#1132840
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Art Van Furniture - Art van doesn’t stand behind their products!

Art Van Furniture
#1134425
The dinette set and 6 chairs I purchased in October of 2015 Are defective And falling apart! Since warranty only covers product one year im out of luck! I spoke with a representative named Ashley who is programmed to recite one sentence over and over no extended policy no luck! I’m stuck with a Defective product! Unhappy consumer!!!
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Art Van Furniture - Beware 15% “restocking” rip/off!

Art Van Furniture
#1127705
Purchased two small (about 9” x 11”) Italian wood boxes for $150 each from Art Van Picked them up at the store myself. They were too small for what I needed and carried them back to store to return them. Art Van charging me 15% fee ($45) to put the two small wood boxes back on the shelves! Charging a fee as though the small boxes were couches-Rip off!!!
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Art Van Furniture - Wonderful Experience

Art Van Furniture
#1118355
5.0
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We recieved amazing customer service from Matthew Keel at the Cadillac location. Best mattress buying experience ever.
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Warranty

Art Van Furniture - Scam artists

Art Van Furniture
#1118122
1.0
Details
Liars and cheaters!!! Chair fell apart after two months..said I bought wrong warranty .. serviceman comes out and tells me that chair is not holding up and that I should get replacement. Lady calls today from Art Van saying serviceman said nothing wrong with chair!! What the heck!! Never buying another thing there !! Junk
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Customer service
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Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
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Warranty
First we got the pure sleep guarantee and the sales girl told us if you pay the 149.00 and if you don't exchange the mattress you get a Visa card in the form of the 149.00 you spend, nope not true , you get a artvan gift card to spend in the store, ...then another...
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1.8
#1132477
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We bought 2 love seats with a wedge micro fiber set 2 years ago . We notice about 6 months ago one of the seat cushions was tearing and now ALL the seats have tears in the same locations . We realized we bought the protection plan and went to speak with Art Van and...
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2.5
Chesterfield, Michigan
#1132040
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I am beyond livid about the customer service we have received from Art Van. It has been one year since we purchased 6 parson chairs. We have one chair that is a different color and pattern than other 5 chairs and 3 chairs with stains on them. Yes, we bought the...
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#1131080
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Waste of my time to have a service man come out to use a chalk measure from diagonal corners to see how much my mattress has sagged! Oh well...he had a handy dandy sponge block with a thick black marker mark for 3/4 inches. There is no pressure tester for them to use...
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1.7
#1129324
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it's bad enough I bought a table from you guys and it had no legs and I had to wait 3 weeks and they send me a different table then I bought a couch from you guys a recliner couch and it's got a tear in the back this is the fourth couch you guys are the worst...
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1.0
Bedford Park, Illinois
#1127674
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I called Customer service to get repairs done on my leather Couch and loveseat they called me after the Tech came out saying it was not under warranty Ask for 2nd opinion from another tech He came out and tell me he was going to tell them to prorate me for a new set...
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1.0
#1127078
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Ordered a couch in late September was told it wouldn't be available until the middle of October - I was ok with that. On November 3rd I called the store where I purchased the couch to ask if the couch was in because I hadn't received a call. I was told that the couch...
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1.0
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#1127052
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