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The frame we purchase was so cheap that it broke when my husband landed on the bed. My husband tried to repair the break with some apoxy that he had and because he attempted to repair the bed, we can not get a refund. Apparently if we had not tried to repair the break,...
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1.5
I didn't like
  • That my frame broke after one month
#1115347
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I purchased a $450 Rocker Recliner from Art Van in Batavia IL on 3/11/16. I also purchased an extended warranty plan for $39.99. On 9/26/17 I called Art Van about a tear in the seat of the chair. A tech was out on 10/3/17 stating they would repair the tear by...
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#1114496
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We bought brand new living room furniture over two weeks ago, we did not like furniture, so we went back to store and bought diffedent furniture. I was not home yesterday for delivery, but my daughter excepted furniture. Guy said what you didnt like the color, my...
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1.9
#1110704
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Art Van Furniture - Art Van sells junk

Art Van Furniture
#1114906
I bought 3 reclining chairs and a matching couch..not even 6 months later 1 recliner has been thrown out due to a broken frame and the couch will be gone next. Art Van doesn't stand behind what they sell.. I'll never buy another piece of furniture from them.
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Art Van Furniture - Horrible

Art Van Furniture
#1100954
1.0
Details
Horrible experience. Wish we never would've even walked through the doors!!
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Diversity of Products or Services
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Art Van Furniture - We bought two sofas

Art Van Furniture
#1100630
Two sofas delivered fro artvan pricing was fine delivery fine 4 weeks later still waiting for the chemical smell from the foam to dissipate its more persisent than fresh wall paint made in the usa i dont get i expected better
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Art Van Furniture - Horrible

Art Van Furniture
#1092535
1.3
Details
We just purchased a sofa and love seat spending $ on it when delivered it was damaged and the delivery guys said they would call and tell them not so sure if I believe them I called as soon as they left had to wait two weeks for someone to come look at it and sure enough I have to have it replaced so now another waiting game for a new one to come before I can even use my furniture
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
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Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
This happened a few months ago . Same thing happen to us. We bought the 10 year ware and right away the couch and loveseat had string unraveling so they came out twice to fix it and the 3rd time they replaced it. We also bought their leather protection kit that we used...
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1.0
#1104947
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bought a sofa and love seat with a 5 yr extra cost warranty. After 1 yr the leather started separating on all area's ....even where we did not sit. Also the power reclining would not return to full upright position. called warranty center and they said they would not...
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1.2
I liked
  • Store selection
I didn't like
  • Does not stand by warrant
  • Excuses
#1104044
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We ordered a couch about 6 months ago. It is over a month and a half later than what we were told it would be delivered. When they did schedule a delivery date, we told them that we needed to return to work by 3:00pm. So, in 7 hours in a day, they cannot make any...
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2.8
I didn't like
  • Customer service
  • Unwilling to work with you
  • Timeliness
#1102736
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I have bought at least 5 mattresses in my lifetime. None of them have ever been so far from what is in the store compared to what I got delivered as the one from Art Van Pure Sleep. If I choose a mattress rated "soft/medium" I can understand the new one feeling like a...
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Product
#1100373
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Art Van changed the price of my furniture 3 times and were not true to there word! They said oh we made a mustake we owe u money back, we paid cash, lots of it and they changed there story 3 times, I got no money back and I changed material on 2 chairs but would not...
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1.0
#1099947
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We bought a leather power reclining sofa set from Art VAN 10 months back. One part of the sofa is shaking and the cup holders broke Sofa is sinking already. We called the warranty service. A representative was sent by them. He was so rude that he was not ready to...
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1.8
#1097662
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WORST EXPERIENCE EVER! When the furniture was delivered a piece was missing, when the delivery men were asked about it they stated "they do not work for Art Van and don't know" the same statement came from their supervisor. We told them we would not sign until we could...
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1.7
#1096492
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