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Bought brand new leather recliners with a warranty. When I got them home one recliner would not recline. Called customer service and they sent a guy out-that was 8 *** months ago. Called and complained enough that they sent a guy out-said "oh-wrong part" after 5 months...
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1.5
#1063970
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I ordered two nightstands for pick up. I had to repeatedly call and wait for up to an hour for a live person to tell me if they were at the store for pickup. When I picked them up, they were both in boxes. Upon opening the boxes, it was clear that both of them were...
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1.3
I didn't like
  • Customer service
  • Customer experience
  • Suck
#1063244
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Bought dresser and baby crib from Art Van on 14 Mile Rd in Warren. The salesperson told us for the $99 delivery fee they would drop off furniture and assemble the crib. When the delivery was made the delivery people said they do NOT assemble cribs. I called customer...
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1.0
#1062461
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Art Van Furniture - Sad open house

Art Van Furniture
#1055107
3.0
Bought a sofa and chair and half from the store! The delivery men delivery the Wrong color furniture! So i sent it back ! 2 day later the delivery men came again with still the WRONG COLOR
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Art Van Furniture - Pure ***!!

Art Van Furniture
#1054504
1.2
Bought a futon and 6 month later staples falling out springs broke I will never shop there again!!! Also bought pillow top bed sagging bad!!! Would love my money back or better yet make employees put in there house to use
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Art Van Furniture - Leather Sofa lost its color

Art Van Furniture
#1051880
1.3
Art Van Furniture - Leather Sofa lost its color
Art Van Furniture - Leather Sofa lost its color
Art Van Furniture - Leather Sofa lost its color
1 of 3
They made us purchase the life long warranty but still they did not do anything with our furniture .Pls Don't buy from Art Van their customers service is so poor and rude .
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Art Van Furniture Delivery Service Review

Art Van Furniture
#1037754
1.9
6 chairs and a kitchen table wete purchased over 2 months ago. We have been waiting for over 2 months for the delivery of the kitchen table. Now we are told the chairs are not returnable because it is over 7 days since delivery. What good are 6 chairs without a table. When the manager was contacted about this, he ended up hanging up the phone. Art Van your customer service is atrocious
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Art Van Furniture - Bad material leather couch
Very disappointed of how my couch is turning and how it's not cover under warranty. I called a tech 6/8/2017 for them to see my couch because its cracking. I started noticing this when I moved out 5/20/2017. This couch has been in my basement and no one ever sat on...
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#1059248
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WE decided to purchase a new mattress and were lured in by the Art Van advertising. Over the Memorial Day Weekend I saw an add for savings as well as a free bike with purchase. Strike # 1 when we got to the store we were told the bikes were all gone. Our salesman told...
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#1058429
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I have never experienced such atrocious service in my life. After buying 10s of thousands in furniture from them all with fabric warranty only to find out the warranty means nothing. And once you realize this you cannot cancel the warranty. Complete racket. Done with...
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Anonymous
Anonymous

Omg that's terrible ! We have been waiting for a Accent chair for over 6 months now have been calling g and calling no one has answer well my husband has been trying...

Anonymous
Lyra Ducusin

I agree with you. I bought a leather couch there and I had it less than 2 years. One sectional started cracking and I was told it would be cover everything and now they said s...

1.5
#1055598
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Traverse City Art Van Bought furniture weekend before memorial day , picked up 5/27 salesman (Jeff H)first said we get a extra 15%in clearance center which we did not recieve, then i asked the salesman to his face if pillows on couch come with it and salesman (Jeff H)...
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2.6
#1055551
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I purchased $4,000 leather couch which is been repaired a few times and all the others falling apart and cracking it's only been a few years we do everything on a timely basis as requested for art van and we also bought a $4,000 Kingsdown bed and you feel like you're...
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1.8
#1051563
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April 26th, i went to the store in Warren, MI and spent 5500 to buy a bedroom set, baby crib set and sectional and paid 400 to get everything shipped to Georgia. The sales person stated that i would get my stuff around May 5th. My furniture was picked up May 2nd and...
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1.7
I didn't like
  • Worst after sale service
#1051153
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I bought a sofa called several times when they came out they would exchange it only to still have issues after the 5th time they told me they cant help me so now all i have is a sofa thats junk. There was huge gaps where the back of sofa is suppose to meet flush with...
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1.0
#1050933
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