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My parents purchased a couch and mattress from the Westland Michigan location in july and now are battling a bed bug infestation. They are now out over 1500 dollars on exterminator costs. my mother is on disability and of very poor health and they can barely afford...
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Anonymous
Sandi

I will never shop there again!! Shame on such a big company!

#1088779
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I have furniture being delivered tomorrow and am now being told that delivery is going to be between 8-11am. When this was scheduled, I was told they would make my order the last run of the day. This was essentially promised to me. Now after spending over 1/2 hour on...
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1.4
I didn't like
  • Management
  • Policy
#1088385
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Bought a very expensive King Koil mattress from Art Van Pure Sleep and cannot sleep on it. When it was delivered it was a lot softer than what we experienced in the store. Art Van gave us the run around stating we (our bodies) would adjust to the mattress and that we...
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1.4
#1084131
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Art Van Furniture - Terrible treatment

Art Van Furniture
#1089241
1.5
They treat their sales associates terribly.I heard some talking.They reduce their income by only paying 2% commission. Who can afford to work there.
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Art Van Furniture - Extremely BAD customer service in Muskegon Mi store.

Art Van Furniture
#1088573
What is told at the time of purchase is not at all what actually happens after customer leaves the store. Staff are extremely rude,talk to customer like idiots. Dont ever count on delivery dates and times-they dont commit. And,they,per policy,have until midnight to deliver
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Art Van Furniture - Broken Springs

Art Van Furniture
#1081822
2.8
I bought a sofa and loveseat in May of 2017. One month after later the springs shifted and broke. Supposely it was repaired. Two weeks later same issue. I thought it was fixed. One week after the second repair... same problem. They are going to replace the sofa, but why is this happening to a new sofa? I will NEVER purchase ANYTHING from Art Van EVER again!
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Art Van Furniture - Sad open house

Art Van Furniture
#1055107
3.0
Bought a sofa and chair and half from the store! The delivery men delivery the Wrong color furniture! So i sent it back ! 2 day later the delivery men came again with still the WRONG COLOR
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Loyal, long time customers don't count for anything at Art Van in Muskegon Michigan, just ask Jennifer. Over the last 20 years I have spent thousands there for furniture. Recently I purchased a credenza made by a company called Sauder. I did not know it was a clearance...
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#1079716
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Spent over two hours picking out furniture to update my houses and ended l leaving with out any of it after being treated so poorly by the sale guy Rudy. If you decide to go here stay away from this guy. He is very pushy won't answer any of your questions and keeps...
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2.2
#1079536
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Bought a coffee table and after one month waiting I called them if my order ready, they said the item is discontinued and no longer available. The only option is that to buy the one in the floor ( used one) but I have to buy the other 2 pieces because they don't want...
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1.7
#1079527
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Me and my boyfriend just bought a new house and I mean new just built... so we have been In need of all new furniture ( we didn't keep any and I mean anything from our last places) now we have been looking all over the place and I knew a girl there so I went in and she...
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1.6
#1079259
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I want to begin with the fact that I've only purchased furniture through art van ever. Even growing up as a child, my parents took us to art van. I went into the store on Linden and Miller rd a couple of days ago. Usually if we tell the staff we're just looking and...
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3.5
#1078667
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Please save yourself misery, time, frustration, and money by not purchasing from Artvan. We purchased a dining room set right before Memorial Day. We were able to capitalize on the sale for that weekend and arranged for the delivery to be on June 10 th. Despite it...
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1.3
#1077288
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Not only did they mark up our door ways that were just freshly painted but also dragged the new mattress with the plastic still on over our hardwood floors and scratched them. We called and had the most horrible customer service ever! I have never had anyone talk to me...
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1.0
I didn't like
  • Attitude of customer service
  • Lack of owning responsibility for damage to home
#1076610
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