Anonymous
map-marker Detroit, Michigan

Refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I purchased a table and chair set during liquidation on August 12, 2020 at the Warren location sitting at Schoenherr and 8 mile Rd. As part of the discount deal on the floor model I was asked to leave my purchase at the store until September 2, 2020. I went in to pick up my items and was told that they were resold. The lady behind the counter ( Debbie ) said she had contracted corporate and request a refund check in the amount of $1500 be sent to the store for me to pick up. While there I asked for corporate number as well as a tracking number and was denied both. I get to the store on the pick up date 9/11/20 and the store is completely empty. Where is my refund?
View full review

User's recommendation: I do not recommend

Daniel Oaq
map-marker Portage, Michigan

My furniture warranty and repair

I bought the stain warranty and I can't even use it. I would have never bought a white couch if I would have known u would close in 3 months after I bought it.
View full review
Loss:
$150
Eddie G Lew
map-marker Springfield, Ohio

I'm trying to submit for a refund

Art Van Furniture - I'm trying to submit for a refund
I made a purchase I never received my purchase because the store ending up going bankruptcy, so they said I had to send paper work showing that and now I have until tomorrow to send it but I don't know how and where to send the proof t for a refund
View full review
Loss:
$1073
Pros:
  • Do have some nice stuff
Cons:
  • Unprofessional

Preferred solution: Full refund

Kim Yff
map-marker South Carolina, United States

My furniture warranty and repair

My loveseat is broken again
View full review
Anonymous
map-marker Detroit, Michigan

Question about a refund

Inquiring about a refund. I have information which was provided just before store closures. Will Warranties be honored. I spent a lot of money with Art Vann Prior to closure.
View full review

Preferred solution: Full refund

Anonymous
map-marker Detroit, Michigan

Question about a refund

Good Morning What is the process for filing a refund. Refund data was provided to me just before store closing. Thank you
View full review
Albert B Bdh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Flint Charter Township, Michigan

Mandalay Chair Warranty

Seeking Warranty info for the Mandalay Chair I bought on 3/10/07 in Flint Michigan. The manufacture guaranteed this heavy duty product for life. If Art Van can't repair or replace my chair then I want to contact the Manufacture directly. Please provide this contact information. Chair still looks great and I'm surprised it lasted 13 years under my weight. I'm upset I can't find out how to repair or replace it. The springs failed and lost all support.
View full review
Pros:
  • Good pricing
  • Selection

Preferred solution: Let the company propose a solution

Jean P Mbr
map-marker Clay, Indiana

Furniture really bad condition I hate it was delivered something I did not order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I saw South bend FamLoveI saw some furniture at the store I wanted it but it was already sold the sales person showed me a catalog He said he can order me the same *** when it was delivered it was not the same set its terrible its smaller the cushions slide off when you sit down the whole furniture slides across the floor poorly made terrible
View full review
Loss:
$1400
Pros:
  • No comment

Preferred solution: Full refund

Rolonda M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Warren, Michigan

I would like my items thats in layaway!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
You KNOW exactly what happened! No one is answering! I want my damn money back if I cant receive my items! Period!
View full review
Loss:
$500

Preferred solution: Price reduction

User's recommendation: Sue them! Don't let them keep your money! We have supported Art Van for too long to be deceived!

Marci Fla

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Norwood Park, Illinois

Warrantee of couches

To whom is may concern. My name is Diana David and i bought furnitures and i bought warranted with it . I am calling the stores most of them are closed . I need to talk to someone about cleaning my couches. I can not reach no store . The store near me is closed . Please contact me i need to speak and i need help. 602.384.3181. Thank you
View full review
Anonymous
map-marker Dearborn Heights, Michigan

Proof of purchase

I need to reach them I need a proof of purchase on an item that has warranty. This is ridiculous.
View full review
Rosio I
map-marker Stickney, Illinois

Never received my purchase

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I was supposed to pick my purchase after march 24. Since it was coming from Michigsn. Stores closed march 21st. The store where I purchased had been closed ever since. I purchased in Bedford park, il.
View full review
Loss:
$263
Cons:
  • Being ripped off

Preferred solution: Full refund

Darlyne Ajn
map-marker Los Angeles, California

65_60**** invoice number in 05/07/2018

I bought furniture with invoice number above.lost my recipt I like to know the brand of furniture and how much I spent.
View full review
Tasvirkumar J
map-marker Liberty, Ohio

Warranty

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I spent about $4500 last year in the march and paid almost $600 for the full warranty. Now i have recliner with little stitches came off so called the store in Findlay, ohio. It changed the name of the store and gave me 1800 so i dialed and no one answered. I went to fill the claim and asked me pic of receipt, actual damaged furniture and warranty papers. I sent everything but warranty papers because it was névér given to me. I called the store again, they checked everything the system and told me that it should be covered. So i call the warranty people again and my case manager was busy so other person told me that she will call me back. I didn't hear any back so i emailed, and she said she can't do anything without details of warranty papers. All i want is either fix my furniture or take everything back and give me.my money back. I have better things to spend $4500 on.
View full review
Pros:
  • Sales person was product educated
Cons:
  • Lying salesman
  • Quality of products

Preferred solution: Full refund

User's recommendation: Fix the stitches as soon as possible. You guys got paid $600 to sit on your *** and argue nonsense with the loyal customers.

Angelina C Kui

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Geneva, Illinois

Complaint

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The Dreamer couch we purchased from you less than a year ago has shed feathers everywhere since day ONE. It is uncomfortable to sit down on, because the feathers poke through and scrape you through your clothes. They shed EVERYWHERE. It is miserable to clean up daily and for how expensive this couch was I am so disappointed in the quality. We want to switch this couch out as soon as possible, especially since we have since paid off couch and its Only been 8 months of ownership.
View full review
Pros:
  • Sales guy
Cons:
  • It fell apart

Preferred solution: Let the company propose a solution