Art Van Furniture
Reviews and Complaints
810K
CLAIMED LOSSES
1.1K
TOTAL REVIEWS
210K
PAGE VIEWS
7
ISSUES RESOLVED
Art Van Furniture Reviews
My warranty on my furniture
Nothing as it kept saying that the office is closed.
ID
Location
Chicago, Illinois
New Reviewer
Furniture really bad condition I hate it was delivered something I did not order
I saw South bend Fam
I saw some furniture at the store I wanted it but it was already sold the sales person showed me a catalog He said he can order me the same *** when it was delivered it was not the same set its terrible its smaller the cushions slide off when you sit down the whole furniture slides across the floor poorly made terrible
I saw some furniture at the store I wanted it but it was already sold the sales person showed me a catalog He said he can order me the same *** when it was delivered it was not the same set its terrible its smaller the cushions slide off when you sit down the whole furniture slides across the floor poorly made terrible ID
Location
Clay, Indiana
Product
Art Van Furniture Furniture Set
Pros
- No comment
Loss
$1400
Preferred solution
Full refund
New Reviewer
Never received my purchase
I was supposed to pick my purchase after march 24. Since it was coming from Michigsn. Stores closed march 21st. The store where I purchased had been closed ever since. I purchased in Bedford park, il.
ID
Location
Stickney, Illinois
Cons
- Being ripped off
Loss
$263
Preferred solution
Full refund
New Reviewer
Never rec'd free gift.
We purchased a sofa and love seat along with an entertainment center with a fireplace. We were given options of free gift of which we chose the 50 inch tv. The voucher # is Hzn26H730****. Will we ever get the tv? Thank you Dorothy Razniewski 815895**** Drazniew@***.edu
User's recommendation: Be careful.
ID
Location
Geneva, Illinois
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI would like my money back
I havent gotten and responding from art van about my money back or layaway
User's recommendation: By phone.
ID
Location
Springfield, Ohio
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI would like my items thats in layaway!
You KNOW exactly what happened! No one is answering! I want my damn money back if I cant receive my items! Period!
User's recommendation: Sue them! Don't let them keep your money! We have supported Art Van for too long to be deceived!
ID
Location
Warren, Michigan
Loss
$500
Preferred solution
Price reduction
How to clean sofa/chair
I purchased a Brook Sofa,Chair, and Ottoman ( sunset/spinoff orange) sku#30024**** #30024**** #30024**** in 2017. They are in need of cleaning and I do not see anywhere how to clean it ( no tag to show if I can use a solvent, water etc). Would you please let me know how I can safely and effectively clean my furniture?
ID
Location
Gary, Indiana
New Reviewer
My warranty on my furniture
My sofas are getting bad,we had warranty. Now what. I lost my warranty papers. How do i get my sofas fixed or get refunded.
ID
Product
Art Van Furniture Sofa
Cons
- Non existent warranty
Preferred solution
sofas replaced or full refund,need warranty papers
New Reviewer
Purchase of a matress
Mattress is sagging in the middle Ive only had it a few months
ID
Location
Portage, Indiana
Product
Art Van Furniture Mattress
Loss
$1500
Preferred solution
Full refund
Warranty
I been trying to get a Hold of the warranty department. I have not yet got thru to them. I need to schedule an appointment to get my sofas serviced. Thanks
ID
Location
Chicago, Illinois
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerWarranty program discontinued.
Don,t need to shop there any more. User's recommendation: Art Van response phone conversation is in bankruptcy changing ownership.
ID
Location
Garfield, Michigan
Pros
- Selection
Loss
$65
Preferred solution
Deliver product or service ordered
New Reviewer
Missing product
I order a set and still missing pieces to my bedroom set
ID
Location
Dearborn, Michigan
Loss
$56
Preferred solution
Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerComplain
I miss Umang majmudar I bought the Sopha from your Glendale heights branch I m very much disappointed bcz of quality nd this is very unsecured to body Our Sopha made very unsafe nd facing back pain problem also Colour is also fade up My boss is 630 407 ****
1 comment
ID
Location
Bloomingdale, Illinois
Loss
$900
Preferred solution
Replacement
New Reviewer
Warranty
I spent about $4500 last year in the march and paid almost $600 for the full warranty. Now i have recliner with little stitches came off so called the store in Findlay, ohio. It changed the name of the store and gave me 1800 so i dialed and no one answered. I went to fill the claim and asked me pic of receipt, actual damaged furniture and warranty papers. I sent everything but warranty papers because it was névér given to me. I called the store again, they checked everything the system and told me that it should be covered. So i call the warranty people again and my case manager was busy so other person told me that she will call me back. I didn't hear any back so i emailed, and she said she can't do anything without details of warranty papers. All i want is either fix my furniture or take everything back and give me.my money back. I have better things to spend $4500 on.
User's recommendation: Fix the stitches as soon as possible. You guys got paid $600 to sit on your *** and argue nonsense with the loyal customers.
ID
Location
Liberty, Ohio
Product
Art Van Furniture Recliner Warranty
Pros
- Sales person was product educated
Cons
- Lying salesman
- Quality of products
Preferred solution
Full refund
Did not receive my purchase
Made a purchase in March... Did not receive my furniture or table!nnn
ID
Location
Redford, Michigan
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It's a sofa