Art Van Furniture
Reviews and Complaints
Reviews Chart
810K
CLAIMED LOSSES
1.1K
TOTAL REVIEWS
210K
PAGE VIEWS
7
ISSUES RESOLVED
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI would like my items thats in layaway!
You KNOW exactly what happened! No one is answering! I want my damn money back if I cant receive my items! Period!
User's recommendation: Sue them! Don't let them keep your money! We have supported Art Van for too long to be deceived!
ID
Location
Warren, Michigan
Loss
$500
Preferred solution
Price reduction
How to clean sofa/chair
I purchased a Brook Sofa,Chair, and Ottoman ( sunset/spinoff orange) sku#30024**** #30024**** #30024**** in 2017. They are in need of cleaning and I do not see anywhere how to clean it ( no tag to show if I can use a solvent, water etc). Would you please let me know how I can safely and effectively clean my furniture?
ID
Location
Gary, Indiana
My warranty on my furniture
My sofas are getting bad,we had warranty. Now what. I lost my warranty papers. How do i get my sofas fixed or get refunded.
ID
Product
Art Van Furniture Sofa
Cons
- Non existent warranty
Preferred solution
sofas replaced or full refund,need warranty papers
Purchase of a matress
Mattress is sagging in the middle Ive only had it a few months
ID
Location
Portage, Indiana
Product
Art Van Furniture Mattress
Loss
$1500
Preferred solution
Full refund
Warranty
I been trying to get a Hold of the warranty department. I have not yet got thru to them. I need to schedule an appointment to get my sofas serviced. Thanks
ID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarranty program discontinued.
Don,t need to shop there any more. User's recommendation: Art Van response phone conversation is in bankruptcy changing ownership.
ID
Location
Garfield, Michigan
Pros
- Selection
Loss
$65
Preferred solution
Deliver product or service ordered
Missing product
I order a set and still missing pieces to my bedroom set
ID
Location
Dearborn, Michigan
Loss
$56
Preferred solution
Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplain
I miss Umang majmudar I bought the Sopha from your Glendale heights branch I m very much disappointed bcz of quality nd this is very unsecured to body Our Sopha made very unsafe nd facing back pain problem also Colour is also fade up My boss is 630 407 ****
1 comment
ID
Location
Bloomingdale, Illinois
Loss
$900
Preferred solution
Replacement
Warranty
I spent about $4500 last year in the march and paid almost $600 for the full warranty. Now i have recliner with little stitches came off so called the store in Findlay, ohio. It changed the name of the store and gave me 1800 so i dialed and no one answered. I went to fill the claim and asked me pic of receipt, actual damaged furniture and warranty papers. I sent everything but warranty papers because it was névér given to me. I called the store again, they checked everything the system and told me that it should be covered. So i call the warranty people again and my case manager was busy so other person told me that she will call me back. I didn't hear any back so i emailed, and she said she can't do anything without details of warranty papers. All i want is either fix my furniture or take everything back and give me.my money back. I have better things to spend $4500 on.
User's recommendation: Fix the stitches as soon as possible. You guys got paid $600 to sit on your *** and argue nonsense with the loyal customers.
ID
Location
Liberty, Ohio
Product
Art Van Furniture Recliner Warranty
Pros
- Sales person was product educated
Cons
- Quality of products
- Lying salesman
Preferred solution
Full refund
Did not receive my purchase
Made a purchase in March... Did not receive my furniture or table!nnn
ID
Location
Redford, Michigan
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI did not receive my purchase!!’
I made my purchase in March. I never receive my furniture!!! I spent over 2,0000 dollars. I do not have a table or furniture to sit on.... I would love to get my money or furniture.... I do not have money to give away... I have 3 children... my children should have furniture and a table to sit at...
ID
Loss
$2
Preferred solution
Full refund
To see when my furniture being delivered
You closed and my purchase had not been delivered or allowed to be picked up
ID
Location
Orland, Illinois
Bed is broken
I purchased a king size Tempur-pedic bed with the adjustable bed frame where the bed goes up and down. Now the bed is not going completely up or down on one side or the other. And I need to get this issue taken care of. Thanks Carol Oprondek
ID
Location
Orland, Illinois
Loss
$1500
Preferred solution
Please fix my bed
Damaged prosuct
Bought a very expensive dining room set and is pealing off all over .
ID
Location
Round Lake, Illinois
Warranty
My mother Jo Ann Jankowski purchased a mattress a few months ago from the portage location. the mattress is sagging in the middle. I need receipt information to contact the manufacturer
ID
Location
Portage, Indiana
Product
Art Van Furniture Mattress Warranty
Preferred solution
Warranty information
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It's a sofa