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I purchased a leather sofa and loveseat from Art Van, along with the 5-year extended leather warranty. After just a year or so, the sofa started ripping at the seams on the backs and the stuffing started coming out. I called their Service number and requested a service...
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2.4
I didn't like
  • Lack of customer service for warranty claims
#993806
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we Brought a queen size Mattress set from you in September of 2016 its only been 4 months and I am very disappointed the mattress is Defected and has a bulge in it for the money the quality is unsatisfactory and I think it should be replaced I love Gardner white when...
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2.4
Product
I didn't like
  • Quality of furniture
#989194
Reply to reviews
Do not buy a thing from this company's they do not stand by the furniture that they sell! I paid 7000 plus for their supposed best bed they carry! We have had it only 6 months and the mattress has deteriorated so bad that it is causing me pain! My right arm no longer...
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Anonymous
Anonymous

They are following the manufacturer's guidelines. The store itself doesn't offer warranties on the mattresses. The bedding companies do and they have guidelines that must be...

1.0
I didn't like
  • Refused to stand behind what they sale
#985606
Reply to reviews

Art Van Furniture Delivery Service Review

Art Van Furniture
#957361
1.7
Horrible Experience!! I'm paying for a wall unit and I do not have ALL of the merchandise, and I'm not getting any help
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Short Review for November 02, 2016, Plc_good_service

Art Van Furniture
#947698
Great service please thank Travis and helper. They did a great job. 105-0366505
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Art Van Furniture Recliner Review

Art Van Furniture
#929080
1.0
We bought furniture from the Art Van location in Taylor MI and within 2 weeks the recliner on our chair went bad. I called the service dept. and they cant do anything because its past 7 days. Horrible cutomer service and our salespeeson never told us about having no warranty. Never buying furniture from them again!
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Art Van Furniture Sofa Review

Art Van Furniture
#919660
Couch is still damaged awaiting replacement.
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I purchased an England brand couch in 2012 for $1000.00. It is sagging so bad that my guests can not get up when seated. I called today and the warranty department said this couch was only covered for one year-and i should have bought the extended warranty for someone...
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Anonymous
Anonymous

Your issue should be with the maker of the couch, not the place where you purchased it. Art Van did not make the couch, just like Kohls doesn't make the clothes you wear. Th...

1.9
#985094
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We purchased yesterday in your Chesterfeild Michigan store and spent a lot on furniture for our family room. Sam the sales gentleman was fine during purchase we paid for our purchase and did not finance. We also got warranty on our furniture. The wait for delivery was...
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Anonymous
Lisa Caldwell 1234

Actually, your warranty doesn't cover them coming out and replacing it. Your warranty is a service and repair warranty. Shipping is not covered under any warranty. The mana...

Anonymous
Anonymous

If you picked the item up yourself and did not pay for their delivery service, they are under no obligation to transport the new one to you. Delivery is a service they offer,...

3.6
#984011
Reply to reviews
I bought a bed in November and a mattress to go with ( the sale was buy mattress get box spring free) slick rick told me I didn,t need a box spring because of the dresser drawers in the bed,I normally deal with a lady at this store.( Livonia 7 mile) she was off so I...
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1.7
I didn't like
  • Horrible
#982149
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I bought some furniture and they didn't bring all of my order and didn't bring the right color rails. Called the sales manager in East Dearborn and she was rude and was helpless. These people promise you the world prior to the purchase so they can make the commission...
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2.6
#981438
Reply to reviews
Bought a bed at Art Van. Mattress was higher in the middle. Sales man said it was a service issue. Called for service, they came out . Said yes it was humped up in the middle. Gave me a number to call in 24 hours. I called and was told it was a comfort issue not a...
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#979518
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We purchased 2 mattress sets from Art Van in Shelby Twp and bought their "Total satisfaction policy" for the sum of$149.99 for each set..At the time of purchase we were told if we didn't have any problems with them in 60 days that the $299.98 would be returned to us..I...
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Anonymous
Katie

We are having the same issue! We were told we would get the 149.99 back but no knew ever bothrrred to say in the form of in store credit! They made me speak to the sales lady ...

Anonymous
Anonymous

That is correct. They will send you an in store credit. I'm sure the salesperson failed to mention that. That happened a lot when I worked for them.

Product
#975836
Reply to reviews
I don't use my new chair, the upholstery workmanship is horrible. There are folds of extra fabric on each arm, the piping is uneven and you can feel the stuffing along the back. I would like to have the chair re-upholstered. After talking with various personal at my...
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1.8
Product
I liked
  • Chair and fabric
I didn't like
  • Workmanship
#974705
Reply to reviews