Art Van Furniture Reviews

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Verified Reviewer
New Reviewer

I did not receive my purchase!!’

I made my purchase in March. I never receive my furniture!!! I spent over 2,0000 dollars. I do not have a table or furniture to sit on.... I would love to get my money or furniture.... I do not have money to give away... I have 3 children... my children should have furniture and a table to sit at...
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ID
#2037221 Review #2037221 is a subjective opinion of poster.
Loss
$2
Preferred solution
Full refund
New Reviewer

To see when my furniture being delivered

You closed and my purchase had not been delivered or allowed to be picked up
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ID
#2037192 Review #2037192 is a subjective opinion of poster.
Location
Orland, Illinois
New Reviewer

Bed is broken

I purchased a king size Tempur-pedic bed with the adjustable bed frame where the bed goes up and down. Now the bed is not going completely up or down on one side or the other. And I need to get this issue taken care of. Thanks Carol Oprondek
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ID
#2037091 Review #2037091 is a subjective opinion of poster.
Location
Orland, Illinois
Loss
$1500
Preferred solution
Please fix my bed
New Reviewer

Damaged prosuct

Bought a very expensive dining room set and is pealing off all over .
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ID
#2030884 Review #2030884 is a subjective opinion of poster.
Location
Round Lake, Illinois
New Reviewer

Warranty

My mother Jo Ann Jankowski purchased a mattress a few months ago from the portage location. the mattress is sagging in the middle. I need receipt information to contact the manufacturer
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ID
#2026839 Review #2026839 is a subjective opinion of poster.
Location
Portage, Indiana
Product
Art Van Furniture Mattress Warranty
Preferred solution
Warranty information
New Reviewer

My couch covers

Right before the shutdown in I had an order at the Waterford location with my three couch covers. I was never able to pick them up I was wondering since they closed down did my order that was at that location get shipped to a different location
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ID
#2025692 Review #2025692 is a subjective opinion of poster.
Location
Warren, Michigan
Pros
  • No comment
Cons
  • Unwilling to work with you
Preferred solution
I just want my couch covers that were delivered to the Waterford location
New Reviewer

Complaint

The Dreamer couch we purchased from you less than a year ago has shed feathers everywhere since day ONE. It is uncomfortable to sit down on, because the feathers poke through and scrape you through your clothes. They shed EVERYWHERE. It is miserable to clean up daily and for how expensive this couch was I am so disappointed in the quality. We want to switch this couch out as soon as possible, especially since we have since paid off couch and its Only been 8 months of ownership.
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ID
#2021084 Review #2021084 is a subjective opinion of poster.
Location
Geneva, Illinois
Product
Art Van Furniture Sofa
Pros
  • Sales guy
Cons
  • It fell apart
Preferred solution
Let the company propose a solution
New Reviewer

Rewards

I get mattress from art van before couple days before Covid-19 and after they close the mattress I bought the price is going down can I get credit I was long years customer with art van and never they give me any gift and I have rewards for a$50 dollars 4times per year I get another item from art van this year too thanks .
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ID
#2017628 Review #2017628 is a subjective opinion of poster.
Location
Warren, Michigan
Product
Art Van Furniture Mattress
Preferred solution
Price reduction
New Reviewer

Warranty refund

I would like a refund on my warranty for my couch due to the fact that you guys are going out of business.

User's recommendation: Good products.

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ID
#2011889 Review #2011889 is a subjective opinion of poster.
Location
Chesterfield, Michigan
Loss
$500
Preferred solution
Full refund
New Reviewer

Have not received my delivery.

Where is my couch? This was paid completely $1652.91 with 6 year extended warranty on 12/02/19. I want a refund.
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ID
#2010697 Review #2010697 is a subjective opinion of poster.
Loss
$1653
Preferred solution
Full refund

Gift card

I have a $280.00 gift card. I bought my friend a $500 gift card for a housewarming gift. We have both been ripped off. Not right!!!
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ID
#2009291 Review #2009291 is a subjective opinion of poster.
Location
Macomb, Michigan
New Reviewer

My furniture warranty

I need my furniture that was purchased to be repaired or replace please contact me at 313-758-****
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ID
#2007130 Review #2007130 is a subjective opinion of poster.
Preferred solution
Replace my furniture because it’s covered under a warranty until October 20 20

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Furniture Delivery

I purchased a dining room set just prior to the quarantine, but did not receive it. Now that the stay at home Oder was lifted, I expected to get a call regarding my purchase or a full refund. I can not afford to lose my money. Please contact me.
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ID
#1997934 Review #1997934 is a subjective opinion of poster.
Location
Westland, Michigan
Pros
  • I liked store
Cons
  • Extremely poor service and management
Loss
$535
Preferred solution
Deliver product or service ordered
New Reviewer

I'm trying to submit for a refund

Art Van Furniture - I'm trying to submit for a refund
I made a purchase I never received my purchase because the store ending up going bankruptcy, so they said I had to send paper work showing that and now I have until tomorrow to send it but I don't know how and where to send the proof t for a refund
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ID
#1989439 Review #1989439 is a subjective opinion of poster.
Location
Springfield, Ohio
Pros
  • Do have some nice stuff
Cons
  • Unprofessional
Loss
$1073
Preferred solution
Full refund
New Reviewer

Refund

Because the store is currently closed due to bankruptcy

User's recommendation: Never put items on layaway you never no when they going to file bankruptcy and just take your money and don’t try to get in touch with the customer.

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ID
#1980181 Review #1980181 is a subjective opinion of poster.
Location
Grandville, Michigan
Loss
$500
Preferred solution
Something the amount I paid