Warranty

I been trying to get a Hold of the warranty department. I have not yet got thru to them. I need to schedule an appointment to get my sofas serviced. Thanks
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ID
#2051970 Review #2051970 is a subjective opinion of poster.
Location
Chicago, Illinois

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Verified Reviewer
New Reviewer

Warranty program discontinued.

Sad Don,t need to shop there any more.

User's recommendation: Art Van response phone conversation is in bankruptcy changing ownership.

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ID
#2050673 Review #2050673 is a subjective opinion of poster.
Location
Garfield, Michigan
Pros
  • Selection
Loss
$65
Preferred solution
Deliver product or service ordered
New Reviewer

Missing product

I order a set and still missing pieces to my bedroom set
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ID
#2047010 Review #2047010 is a subjective opinion of poster.
Location
Dearborn, Michigan
Loss
$56
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Complain

Art Van Furniture - Complain
I miss Umang majmudar I bought the Sopha from your Glendale heights branch I m very much disappointed bcz of quality nd this is very unsecured to body Our Sopha made very unsafe nd facing back pain problem also Colour is also fade up My boss is 630 407 ****
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1 comment
#1897150

It's a sofa

ID
#2046797 Review #2046797 is a subjective opinion of poster.
Location
Bloomingdale, Illinois
Loss
$900
Preferred solution
Replacement
New Reviewer

Warranty

I spent about $4500 last year in the march and paid almost $600 for the full warranty. Now i have recliner with little stitches came off so called the store in Findlay, ohio. It changed the name of the store and gave me 1800 so i dialed and no one answered. I went to fill the claim and asked me pic of receipt, actual damaged furniture and warranty papers. I sent everything but warranty papers because it was névér given to me. I called the store again, they checked everything the system and told me that it should be covered. So i call the warranty people again and my case manager was busy so other person told me that she will call me back. I didn't hear any back so i emailed, and she said she can't do anything without details of warranty papers. All i want is either fix my furniture or take everything back and give me.my money back. I have better things to spend $4500 on.

User's recommendation: Fix the stitches as soon as possible. You guys got paid $600 to sit on your *** and argue nonsense with the loyal customers.

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ID
#2045447 Review #2045447 is a subjective opinion of poster.
Location
Liberty, Ohio
Product
Art Van Furniture Recliner Warranty
Pros
  • Sales person was product educated
Cons
  • Lying salesman
  • Quality of products
Preferred solution
Full refund

Did not receive my purchase

Made a purchase in March... Did not receive my furniture or table!nnn
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ID
#2037279 Review #2037279 is a subjective opinion of poster.
Location
Redford, Michigan

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New Reviewer

I did not receive my purchase!!’

I made my purchase in March. I never receive my furniture!!! I spent over 2,0000 dollars. I do not have a table or furniture to sit on.... I would love to get my money or furniture.... I do not have money to give away... I have 3 children... my children should have furniture and a table to sit at...
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ID
#2037221 Review #2037221 is a subjective opinion of poster.
Loss
$2
Preferred solution
Full refund
New Reviewer

To see when my furniture being delivered

You closed and my purchase had not been delivered or allowed to be picked up
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ID
#2037192 Review #2037192 is a subjective opinion of poster.
Location
Orland, Illinois
New Reviewer

Bed is broken

I purchased a king size Tempur-pedic bed with the adjustable bed frame where the bed goes up and down. Now the bed is not going completely up or down on one side or the other. And I need to get this issue taken care of. Thanks Carol Oprondek
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ID
#2037091 Review #2037091 is a subjective opinion of poster.
Location
Orland, Illinois
Loss
$1500
Preferred solution
Please fix my bed
New Reviewer

Damaged prosuct

Bought a very expensive dining room set and is pealing off all over .
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ID
#2030884 Review #2030884 is a subjective opinion of poster.
Location
Round Lake, Illinois
New Reviewer

Warranty

My mother Jo Ann Jankowski purchased a mattress a few months ago from the portage location. the mattress is sagging in the middle. I need receipt information to contact the manufacturer
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ID
#2026839 Review #2026839 is a subjective opinion of poster.
Location
Portage, Indiana
Product
Art Van Furniture Mattress Warranty
Preferred solution
Warranty information
New Reviewer

My couch covers

Right before the shutdown in I had an order at the Waterford location with my three couch covers. I was never able to pick them up I was wondering since they closed down did my order that was at that location get shipped to a different location
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ID
#2025692 Review #2025692 is a subjective opinion of poster.
Location
Warren, Michigan
Pros
  • No comment
Cons
  • Unwilling to work with you
Preferred solution
I just want my couch covers that were delivered to the Waterford location
New Reviewer

Complaint

The Dreamer couch we purchased from you less than a year ago has shed feathers everywhere since day ONE. It is uncomfortable to sit down on, because the feathers poke through and scrape you through your clothes. They shed EVERYWHERE. It is miserable to clean up daily and for how expensive this couch was I am so disappointed in the quality. We want to switch this couch out as soon as possible, especially since we have since paid off couch and its Only been 8 months of ownership.
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ID
#2021084 Review #2021084 is a subjective opinion of poster.
Location
Geneva, Illinois
Product
Art Van Furniture Sofa
Pros
  • Sales guy
Cons
  • It fell apart
Preferred solution
Let the company propose a solution
New Reviewer

Rewards

I get mattress from art van before couple days before Covid-19 and after they close the mattress I bought the price is going down can I get credit I was long years customer with art van and never they give me any gift and I have rewards for a$50 dollars 4times per year I get another item from art van this year too thanks .
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ID
#2017628 Review #2017628 is a subjective opinion of poster.
Location
Warren, Michigan
Product
Art Van Furniture Mattress
Preferred solution
Price reduction
New Reviewer

Warranty refund

I would like a refund on my warranty for my couch due to the fact that you guys are going out of business.

User's recommendation: Good products.

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ID
#2011889 Review #2011889 is a subjective opinion of poster.
Location
Chesterfield, Michigan
Loss
$500
Preferred solution
Full refund