Show reviews that mention
art van van art furniture store service customer customer service warranty delivery
Filter review

My couch covers

Right before the shutdown in I had an order at the Waterford location with my three couch covers. I was never able to pick them up I was wondering since they closed down did my order that was at that location get shipped to a different location
View full review
ID
#2025692 Review #2025692 is a subjective opinion of poster.
Location
Warren, Michigan
Pros
  • No comment
Cons
  • Unwilling to work with you
Preferred solution
I just want my couch covers that were delivered to the Waterford location

Complaint

The Dreamer couch we purchased from you less than a year ago has shed feathers everywhere since day ONE. It is uncomfortable to sit down on, because the feathers poke through and scrape you through your clothes. They shed EVERYWHERE. It is miserable to clean up daily and for how expensive this couch was I am so disappointed in the quality. We want to switch this couch out as soon as possible, especially since we have since paid off couch and its Only been 8 months of ownership.
View full review
ID
#2021084 Review #2021084 is a subjective opinion of poster.
Location
Geneva, Illinois
Product
Art Van Furniture Sofa
Pros
  • Sales guy
Cons
  • It fell apart
Preferred solution
Let the company propose a solution

Rewards

I get mattress from art van before couple days before Covid-19 and after they close the mattress I bought the price is going down can I get credit I was long years customer with art van and never they give me any gift and I have rewards for a$50 dollars 4times per year I get another item from art van this year too thanks .
View full review
ID
#2017628 Review #2017628 is a subjective opinion of poster.
Location
Warren, Michigan
Product
Art Van Furniture Mattress
Preferred solution
Price reduction

Warranty refund

I would like a refund on my warranty for my couch due to the fact that you guys are going out of business.

User's recommendation: Good products.

View full review
ID
#2011889 Review #2011889 is a subjective opinion of poster.
Location
Chesterfield, Michigan
Loss
$500
Preferred solution
Full refund

Have not received my delivery.

Where is my couch? This was paid completely $1652.91 with 6 year extended warranty on 12/02/19. I want a refund.
View full review
ID
#2010697 Review #2010697 is a subjective opinion of poster.
Loss
$1653
Preferred solution
Full refund

Gift card

I have a $280.00 gift card. I bought my friend a $500 gift card for a housewarming gift. We have both been ripped off. Not right!!!
View full review
ID
#2009291 Review #2009291 is a subjective opinion of poster.
Location
Macomb, Michigan

My furniture warranty

I need my furniture that was purchased to be repaired or replace please contact me at 313-758-****
View full review
ID
#2007130 Review #2007130 is a subjective opinion of poster.
Preferred solution
Replace my furniture because it’s covered under a warranty until October 20 20

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Furniture Delivery

I purchased a dining room set just prior to the quarantine, but did not receive it. Now that the stay at home Oder was lifted, I expected to get a call regarding my purchase or a full refund. I can not afford to lose my money. Please contact me.
View full review
ID
#1997934 Review #1997934 is a subjective opinion of poster.
Location
Westland, Michigan
Pros
  • I liked store
Cons
  • Extremely poor service and management
Loss
$535
Preferred solution
Deliver product or service ordered

I'm trying to submit for a refund

Art Van Furniture - I'm trying to submit for a refund
I made a purchase I never received my purchase because the store ending up going bankruptcy, so they said I had to send paper work showing that and now I have until tomorrow to send it but I don't know how and where to send the proof t for a refund
View full review
ID
#1989439 Review #1989439 is a subjective opinion of poster.
Location
Springfield, Ohio
Pros
  • Do have some nice stuff
Cons
  • Unprofessional
Loss
$1073
Preferred solution
Full refund

Refund

Because the store is currently closed due to bankruptcy

User's recommendation: Never put items on layaway you never no when they going to file bankruptcy and just take your money and don’t try to get in touch with the customer.

View full review
ID
#1980181 Review #1980181 is a subjective opinion of poster.
Location
Grandville, Michigan
Loss
$500
Preferred solution
Something the amount I paid

Extended warranty of furniture

In July 2018 I bought a living room set and a dining room set with an extended warranty. right before the bankruptcy the chair on the dining room set broke and I filed a claim. they did come out to inspect and said they would have to order a new seat and would be back to repair never showed up. In 2019 I bought another living room set with the extended warranty
View full review
ID
#1975780 Review #1975780 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania

I didn't get my dresser before the sit down of the viris

Mixup ,I got the wrong dresser ,this dresser belong to some one else .i received a call from artvan before the shut down of the virus. Call me 810877****
View full review
ID
#1960649 Review #1960649 is a subjective opinion of poster.
Loss
$462
Preferred solution
Let the company propose a solution

Warenty claim

We just bought a 6000 dollar couch and it is now broken less than 6 months into owning it.
View full review
ID
#1958993 Review #1958993 is a subjective opinion of poster.
Location
Springfield, Ohio
Cons
  • Customer service with me
  • Product quality
  • After purchases they run away from you
Loss
$8000
Preferred solution
Full refund

My couch needs a repair

Art Van Furniture - My couch needs a repair
We paid for the Silver warranty on our couchs and one of head rest has completely come unthreaded. We need to get it repaired
View full review
ID
#1907323 Review #1907323 is a subjective opinion of poster.
Location
Waterford Township, Michigan
Product
Art Van Furniture Sofa
Pros
  • Do have some nice stuff
Cons
  • Not honoring my warranty that i purchased 4 months ago
Loss
$308
Preferred solution
Deliver product or service ordered

Furniture

I bought some furniture and not able to get information on the furniture I order i have i item but not the other. And there in no way I contact art van. And I m paying for the item I don't have so because there's no contact for or to Art Van I don't want the item I'm waiting for about 2 months
View full review
ID
#1905986 Review #1905986 is a subjective opinion of poster.
Location
Caledonia, Michigan