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I want to begin with the fact that I've only purchased furniture through art van ever. Even growing up as a child, my parents took us to art van. I went into the store on Linden and Miller rd a couple of days ago. Usually if we tell the staff we're just looking and...
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3.5
#1078667
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Please save yourself misery, time, frustration, and money by not purchasing from Artvan. We purchased a dining room set right before Memorial Day. We were able to capitalize on the sale for that weekend and arranged for the delivery to be on June 10 th. Despite it...
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1.3
#1077288
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Not only did they mark up our door ways that were just freshly painted but also dragged the new mattress with the plastic still on over our hardwood floors and scratched them. We called and had the most horrible customer service ever! I have never had anyone talk to me...
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1.0
I didn't like
  • Lack of owning responsibility for damage to home
  • Attitude of customer service
#1076610
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Art Van Furniture Delivery Service Review

Art Van Furniture
#1018006
3.3
Details
Today my mattress was damaged during delivery and it was down hill after that
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Price Affordability
Product or Service Quality
Style and Design
Website

Art Van Furniture Customer Care Review

Art Van Furniture
#1017112
Terrible customer service! Only worried about the sale not the customer!
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Kingsdown Mattress Mattress Review

Art Van Furniture
#998652
On our second 800 series king mattress, first under warranty in less than a year , broke down! Second one , 1 1/2 year , same thing! Over priced gimmic!! Don't waste your money!!!
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Mattress Review

Art Van Furniture
#985038
1.4
Details
Bought an expensive Pre Sleep mattress. After just three years, it's so lumpy it hurts my back every night - and I've never had back issues. Art Van says warranty is void due to manufacturer's terms. I said I'd never buy from them again if they didn't remedy & they said OK. Back to department store mattresses that cost 1/3 the price and last 2x longer!
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Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money
Warranty
We have the Synchrony card through Art Van furniture. My recommendation is to borrow from your bank. Firstly, it takes a act of God and 10 minutes to reach someone. They automated prompts are terrible. We called because our minimum payment was 43.00 we always paid...
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2.1
I liked
  • Sales person was product educated
  • Sales person was kind
I didn't like
  • She gave us the wrong information on the amount we owed
  • Free sheet pillows are not really free if you return product
  • Store manager did not believe what we were told
#1076453
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Couch/Loveseat est delivery, 2-3 different estimates, got to the warehouse at about 7 weeks from a 4-6wk window, delivery??? Oh, well delivery you cant get til you pay your balance off....paid, OH, that'll be another 3 weeks!! We are two working people, who can't just...
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#1076414
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We had bought a couch and loveseat (both reclining) about 4 years ago. Paid a somewhat fair price (can't rememder). Sagging cushions, broken springs in seat areas, broken reclining mechanisms. We still have our 15 year old furniture from Bay Furniture and a loveseat...
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2.1
#1075063
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We ordered a $1300 leather recliner at the Art Van Furniture Store in Taylor MI which was completed by their associate on line. Site and salesman said one to two weeks. Two weeks went by and they said another two weeks or so and that we had to put it together...
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I didn't like
  • Being ripped off
#1074803
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We purchased The Cloud sectional sofa less than a year ago. We noticed the wedge was a different color than the rest of the set. We have the set that is in the greyish-blue color. The wedge has brown tones to it. The entire wedge is a different color. When we called to...
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#1073772
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I purchased 2 recliners I paid good money for them even though they were on sale,the lady wbo sold them said if I had a problem their company would fix them she assured me that when I recieved them there was a nail in the arm rest the material was over it in time it...
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5.0
#1071802
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My husband and I purchased a sleep set with a king mattress from the clearance center at Great Lakes outlet last month. We have moved to a new place so the bed is the only piece of 'furniture' in the house. About three weeks ago I started waking up with red breakouts...
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1.0
Product
#1070661
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