Jillian L Xya

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 Verified Reviewer | map-marker Bay City, Michigan
#1815126 
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Warranty

1.0
Art Van Furniture - Warranty
Purchased furniture in December. Company sold me a gold warranty and less than 2 months later noticed all supports on back of couches are broke in 2. Contacted artvan. Submitted a claim. Less than a week later they filed bankruptcy and there is no way to contact them. Evidently they knew they were filing bankruptcy, it is sad they can take advantage of people especially a single mother and sell a warranty for services they know they will not be providing.
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Loss:
$2000
Pros:
  • Were sweet at time of purchase
Cons:
  • Handling of claim
  • Product quality
  • Its all changed no i have my order

Preferred solution: Fix my couch or refund the money so I can buy a different one

User's recommendation: Do not buy warranty

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4 comments
#1934278

Do you have a copy of the warranty? I bought the gold star as well. Did they give you a brochure?

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#1842203

Just curious if your couch is the best friend sectional?

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#1842524
@Chante Oqa

I purchased 2 sets. One for me and one for my dad as a Christmas gift.

I will look to see the name of them but they were both couch and love seat not a sectional. Both love seats broke within 60 days.

I'm just surprised they could sell 6 year warranties less than 90 days prior to closing and not feel bad about it. A bankruptcy isn't something they thought up overnight.

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#1842585
@Jillian L Xya

My sectional is same color & had same frame issues. That’s why I asked.

They came out 3 times before replacing with a couch that developed the same issue within 3 mths. I also bought the gold warranty.

I am still paying on the art van card & they won’t honor the warranty or replace the couch. I’m currently fighting with the credit card company.

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View more comments (3)
Chiquita H Mvd
#2136074 
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Leather upholstery/glass cleaner lifetime refills

I purchased a lifetime refills of leather Upholstery / Glass cleaner with a leather sectional
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Cons:
  • Will comment later

Preferred solution: Let the company propose a solution

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Anonymous
map-marker Farmington, Michigan
#2173601 
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My furniture warranty and repair

No one was there, everything is closed?
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Icie Zeg
map-marker Detroit, Michigan
#2138554 
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Poor customer service

Paid for merchandise but never received the merchandise or a refund
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Yavonne Txa
map-marker Waterford Township, Michigan
#1907323 
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My couch needs a repair

Art Van Furniture - My couch needs a repair
We paid for the Silver warranty on our couchs and one of head rest has completely come unthreaded. We need to get it repaired
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Loss:
$308
Pros:
  • Do have some nice stuff
Cons:
  • Not honoring my warranty that i purchased 4 months ago

Preferred solution: Deliver product or service ordered

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Cheryl C Vpo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

 Verified Reviewer | map-marker Springfield, Ohio
#2076140 
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I would like my money back

I havent gotten and responding from art van about my money back or layaway
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Preferred solution: Full refund

User's recommendation: By phone

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Angelina C Kui
map-marker Geneva, Illinois
#2021084 
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Complaint

1.0
The Dreamer couch we purchased from you less than a year ago has shed feathers everywhere since day ONE. It is uncomfortable to sit down on, because the feathers poke through and scrape you through your clothes. They shed EVERYWHERE. It is miserable to clean up daily and for how expensive this couch was I am so disappointed in the quality. We want to switch this couch out as soon as possible, especially since we have since paid off couch and its Only been 8 months of ownership.
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Pros:
  • Sales guy
Cons:
  • It fell apart

Preferred solution: Let the company propose a solution

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Joann J Bcr
map-marker Portage, Indiana
#2026839 
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Warranty