Art Van Furniture
Reviews and Complaints
Reviews Chart
810K
CLAIMED LOSSES
1.1K
TOTAL REVIEWS
210K
PAGE VIEWS
7
ISSUES RESOLVED
I ordered furniture from art van and was suppose to receive a free tv! The store has closed what do I do?
Never receive my free tv as promised!
ID
Location
Pontiac, Michigan
Preferred solution
Let the company propose a solution
Not able to reach ArtVan
A couple of open issues with ArtVan and now I am not able to get to them on any of their numbers to have someone address my concern. Issue # 1 - I bought a leather sofa which is not fitting right from the day they delivered, they tried replacing one piece of it but still the sofa is not fitting well, they are yet to fix that issue Issue #2 - For the amount, I spent they promised I will get a Coffee machine. I will get an email and I should claim it through the link in the email, after 2 months I am still waiting for the issue to be resolved and claim the coffee machine.
User's recommendation: I think this company is going through bankruptcy.
ID
Location
Naperville, Illinois
Product
Art Van Furniture Sofa
Preferred solution
Let the company propose a solution
Refoud
I am still waiting my refund money please reply to me once you receive this.
ID
Location
Concord, Missouri
Product
Art Van Furniture Bed
Preferred solution
Full refund
We were told we would receive a coffee maker when we bought a sofa from art van furniture.
We bought a sofa on Jan 1st at Naperville,IL Art van store.The sales person promised us that we would receive a coffee machine.But we havent received it till now.
ID
Location
Naperville, Illinois
Service
Art Van Furniture Deal
Pros
- No comment
Cons
- After purchases they run away from you
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy warranty on my furniture
No one is answering calls. I am requesting my warranty funds be returned to me please.
User's recommendation: Good luck, your gonna need it.
ID
Location
Bloomfield, Michigan
Product
Art Van Furniture Furniture Warranty
Loss
$257
Preferred solution
Full refund
Have not received my delivery.
I'm still waiting on a sofa I had just bought via Art van back in February. It said it would arrive mid March, but it's April and I'm concerned. I just would like an answer as to if I'll be able to receive my purchase, so I can either receive store credit/money back to purchase another one.
ID
Location
Bloomingdale, Illinois
Loss
$200
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy furniture was never delivered so I guess I lost my money no one has contact me and I dnt have no information from no where.
Everything fine questions was answered
ID
Location
Detroit, Michigan
Preferred solution
Deliver product or service ordered
Warranty
Looking for information on what is happening with the warranty on our furniture. Also for the amount paid for the warranties. No answer on the phone line.
ID
Location
York, Illinois
Preferred solution
Information on the warranty and price paid.
Purchased two items and I haven’t received the items.
I came in February 26 purchased two items which was a rug and a mirror stand and then the store closed and no one returning my calls so I can receive what I PAID for
User's recommendation: Don’t shop with them. Poor customer service.
ID
Location
Concord, Missouri
Pros
- And salesman
Cons
- Do not stand behind products
- Poor follow-up
Loss
$581
Preferred solution
Deliver product or service ordered
Extremely disappointed customers
About 2 Years ago I purchased a mattress which had multiple problems getting it delivered I ended up getting a $500 voucher to purchase something else. As soon as we found out that they were going be going out of business we ended up going to the store and picking on A-day bed, then the covid-19 struck hard and Art Van decided to close all their business 4 days before I got my purchase. I've made multiple times to try to resolve this By going to the corporate office and making phone calls. Which obviously got me nowhere.
ID
Location
Livonia, Michigan
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUNHAPPY
I purchased a bed from this store a couple weeks ago, and then you closed the week I was supposed to pick up my bed. I just moved out the week I was supposed to have my bed, and now have to sleep on the floor because your company failed to contact me. I need to know if I am getting my bed, or if I am getting my money back.
ID
Location
Washington, Indiana
Service
Art Van Furniture Customer Care
Pros
- Do have some nice stuff
- Good pricing
Cons
- Bad customer service--closed and did not notify me
- Incompetence
Preferred solution
Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerArt Van Furniture paid in full, never received!
I purchased a bedroom set on 3/12/2020. The last day customers could pick up furniture in IL stores was 3/21/2020 due to covi-19. Mine was scheduled to be delivered either to store or bolingbrook warehouse on 4/2/2020. No one has heard anything from this company! I am now out of $2023.99 with no furniture. I need furniture and now am looking to buy elsewhere. I don't even want it anymore, I just want my money back! Should I be contacting a lawyer? They used the covi-19 as an excuse and laid off all their employees when they were originally scheduled to close May 31st.
User's recommendation: Hope we can all get out money back.
ID
Location
Schaumburg, Illinois
Product
Art Van Furniture Furniture Set
Pros
- And sales people are great
Cons
- Being ripped off
- No customer service
- Loss all my money
Loss
$2023
Preferred solution
Full refund
Need a motor for my recliner chair
Paid cash for some furniture and haven't heard anything about it.
1 comment
ID
Location
Grand Rapids, Michigan
Service
Art Van Furniture Customer Care
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFurniture paid for in full never deivered!
I purchased a livng set from Art Van on March 12, that was supposed to be delivered from the Michigan warehouse to the Bolingbrook warehouse on March 25, and due to the corona virus outbreak I was never notified that the store and warehouse would be closed. I really woud like my new furniture that I have paid for in full, or a refund. There are no working telephone numbers and the website is down. I would hate to think they have taken my money and ran. I have been a very loyal customer to them. Thank you
ID
Location
Downers Grove, Illinois
Service
Art Van Furniture Delivery Service
Pros
- All good
Cons
- Poor follow- up
Loss
$179943
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have never received my refund check dated 3-7-2020
We came into to pay more on my sons bed and dresser which had been on hold since 8-11-19. To our shock the floor model had all been sold. We asked our sales lady and were told she was so sorry and we could go to the desk to get our refund. We were told the check had to come from the main office and could come to this store or be mailed to me. On 3-15-20 I called the main office and I was told I would have my check by 3-21-20. Guess What ???? I have never received a dime of my refund invoice 211-008**** for the amount of $1130.00. I have called the Rockford and was told they would get back to me. Never heard a word. The Main office does not answer the phone but I left a voice mail. Never heard a word. Where is my money ?????? Karen St John @ptkaren40@***.com.
ID
Location
Rockford, Illinois
Product
Art Van Furniture Furniture Set
Pros
- And salesman
Cons
- Told me full cash refund
Loss
$1130
Preferred solution
Full refund
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me too! I have been trying to call, email anything.
I want my money back! I have no furniture and im out of $2,000