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art van van art furniture store service customer customer service warranty delivery
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Have not received my delivery.

I have called daily since March 13. My furniture was to be delivered and never was .... I have left messages and no one calls me back! Do I need to seek a lawyer?Shocked
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ID
#1846555 Review #1846555 is a subjective opinion of poster.
Location
Washington, Indiana
Service
Art Van Furniture Delivery Service
Cons
  • Everything no delivery and they will not return my calls
Loss
$800
Preferred solution
Deliver product or service ordered

I need to pick up furniture from a store that has closed

1.0
This Store terrible. invoice #171-******* */14/20 The Salesman talked me into buying two chairs that were on the showroom floor but told me I had to pay for the chairs and they would send them to store because they had some in the warehouse. Now I cannot get in touch with anyone at that store or at the corporate office. This is terrible that someone is not answering the phone. At least answer and tell me a lie or something! You have my money, give me my chairs! CALL ME TODAY.

User's recommendation: Stay away from any store that has Art and Van in the name!

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ID
#1846380 Review #1846380 is a subjective opinion of poster.
Location
Springfield, Ohio

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Schedule Pickup from Holland Ohio location

4.6
Dear Sir, Per Invoice Number 171-026****. When do you expect to ship our one chair to Holland from the warehouse in Detroit? It was delayed due to the warehouse having a sick person at this location and then shutting down its operation. We are looking to get our (1) white parsons chair soon. Can you help us to locate it and get it to the Holland, OH Store/Back warehouse area. Bob & Ellen Karolyi- home phone 419-491-**** or our cell phone 419-304-****
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ID
#1845360 Review #1845360 is a subjective opinion of poster.
Location
Warren, Michigan
Service
Art Van Furniture Delivery Service
Pros
  • Excellent quality overal
Cons
  • Delayed due to coronoavirus
Preferred solution
Deliver product or service ordered

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Delivery

I purchased a brand new living room set paid in full and I have not received it. There is no numbers, emails, or open stores to contact the company. I want the merchandise paid for or a refund!!! They just going to take my money and run? oya_heath@***.net

User's recommendation: I am beyond pissed.

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#1844822 Review #1844822 is a subjective opinion of poster.
Location
Du Page, Illinois
Service
Art Van Furniture Delivery Service
Loss
$179943
Preferred solution
Deliver product or service ordered

Need a motor for my recliner chair

Just seeking to have a new motor for my lazy boy recliner sent to me
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#1844633 Review #1844633 is a subjective opinion of poster.
Location
Warren, Michigan
Preferred solution
Help me get the part I need

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Protection package

I have paid for protection, know I can't even make a claim. So since there is no protection for fixing or replacing, can I get reimbursed for my purchases. I have never made a claim.
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#1836346 Review #1836346 is a subjective opinion of poster.
Preferred solution
Full refund

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Bad business

1.0
I purchased $3200 dollars worth of furniture in June with a warranty. The couch was delivered with issues they came out 3 time before replacing it on thanksgiving. They told me to give it a try & they dont make furniture like they used too. I have contacted the stores same piece the frame is broke on the sectional. We saved up for years & still had to finance. We contacted them & they told us that someone would come in February. 2 wks later I saw them closing on the news & headed up there. The manager of the Taylor office said theres nothing they can do & there is no longer a warranty, to take it up with my credit card company. The credit card company tells me to talk to them. Ive left message on the 1800 number weekly Im out about 2400 dollars and still owe $1700. How is this fair?

User's recommendation: Stay away!

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ID
#1835368 Review #1835368 is a subjective opinion of poster.
Location
Taylor, Michigan
Product
Art Van Furniture Warranty
Cons
  • Warranty promise
  • Cheap product
  • Broken couch
Loss
$2400
Preferred solution
Full refund

Pickup

1.0
No one has answered the phone in days and I have a furniture set for a couple thousand dollars paid for and cant get ahold of anyone to pick up
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#1834770 Review #1834770 is a subjective opinion of poster.
Location
Monroe, Michigan

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To see when my furniture being delivered

They never picked up the phone
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ID
#1830151 Review #1830151 is a subjective opinion of poster.
Location
Warren, Michigan
Loss
$570
Preferred solution
Deliver product or service ordered

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Order cancelled by art van

Update by user Apr 11, 2020

Have never heard a word from anyone.

Original review posted by user Mar 12, 2020
Art van called us last Friday to let us know the order we placed and paid in January was cancelled. We could pick some things out at the store if we wanted any credit. It was a mad house to try and get things done. We are still out just under $1000.

User's recommendation: Don’t there are better stores to work with.

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1 comment
#1838985

So they would not credit you back any money and were forced to pick to pick something different? We just found out a table we were waiting on since November is not coming and all they want to give us is store credit that we have to use by April 15th.

I'm pissed when all they have to do is credit our account. No harm to anyone to do it and nobody loses money.

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0 0
ID
#1821850 Review #1821850 is a subjective opinion of poster.
Product
Art Van Furniture Furniture Set
Pros
  • Sales person was kind
Cons
  • Handling of claim
Loss
$937
Preferred solution
Full refund

Very un happy customer got broken down sofa with warrtey cannot-get asidtins asidtins

2.6
Furniture has a warrtey love seat has broken down on me cannot get tru nobody come fix our further cannot even set on it very upset customer please call me att #

User's recommendation: Don’t buy Art van funiturev.

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ID
#1821277 Review #1821277 is a subjective opinion of poster.
Location
Westland, Michigan
Product
Art Van Furniture Sofa
Pros
  • Were sweet at time of purchase
Cons
  • Cons n cons
Preferred solution
Come fix my Furniture why payed for a warranty

Money

Paid for furniture and 3 days after I pick it up I'm out of a $145 on my warranty and you guys are not even trying to give people store credit for the warranty money you are scamming people out their money...
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ID
#1820835 Review #1820835 is a subjective opinion of poster.
Location
Euclid, Ohio

I need to set up time for delivery

I need to set up delivery !
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ID
#1817935 Review #1817935 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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Warranty scam

3.8
Art Van makes me sick closing up and I have a warranty for a bed that I paid 3000 dollars. I am not happy and every customer paying a debt or paid for a warranty should get a refund and keep the warranty
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ID
#1817015 Review #1817015 is a subjective opinion of poster.
Location
Warren, Michigan
Cons
  • Going out of business and not respecting warranty
  • Ownership
Loss
$300
Preferred solution
Warranty to be carried to another store or Tempur-pedic to honor my warranty that I spent $3200

Letting people know what we are about to loose

5.0
Update by user Mar 07, 2020

I was able to tell Art Van just how I feel, and how saddened I am to see it go.

Update by user Mar 07, 2020

I think these people need to think about somebody besides themselves. And realize what they are taking away from the communities.

Original review posted by user Mar 07, 2020
I've been dealing with Art Van since 2010. I am very saddened to see it go. My experience with the company has been a wonderful one. I think it's horrible that a company that Mr Van Elslander spent his entire life building. Sell it to a company that is clueless, and clearly has no business sense. And just threw the employees to the wolves. My heart goes out to their employees. For sure style="
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ID
#1815935 Review #1815935 is a subjective opinion of poster.
Pros
  • Quality merchandise
Cons
  • I couldnt report a problem with my furniture after delivery