
Unclaimed
Art Van Furniture
Reviews and Complaints
810K
CLAIMED LOSSES
1.1K
TOTAL REVIEWS
210K
PAGE VIEWS
7
ISSUES RESOLVED
Art Van Furniture Reviews
New Reviewer
Art van is deceptive with respect to 15 percent restocking fee.
We purchased a large chest for our bedroom. They charged an 80 dollar delivery fee. They happily charged my credit card. Item arrives and cannot fit through my stairwell. Delivery guys take it away, say I am all set. I call to get the charge removed from my credit card. I am informed that my options are store credit or a 15 percent restocking fee. I am pissed off and challenge their ridiculous policy. They imply that I am an *** for not knowing it wouldn't fit. They stated that they would charge my card 15percent of purchase price saying that it was in the fine print on the back of purchase agreement that I signed. If they would have mentioned that policy, I never would have purchased the item. This company won't last 10 more years.
4 comments
ID
Location
Bloomfield Hills, Michigan
Product
Art Van Furniture Furniture Set
Loss
$1400
Art Van Furniture in Holland, MI
I stopped in Art Van Store in Holland, MI - have never bought anything there before and was treated very well. As a matter of fact - I have been back two times to make a purchase - very friendly and curtious. I have read some to the complaints - and I am sure they are ligitimate. It seems that people always know how to complain and let the world know how they have been treated vs. letting people know - they had a good experience and I happen to be one of them. I am planning on going back to Art Van to look at some other furniture on Saturday.
3 comments
ID
Location
Mattawan, Michigan
My daughter and my grandson have been cut by exposed staples
The back of the couch I bought is coming off and there are several exposed staples that are sharp enough to cut you if you get too close to them. I bought the couch last year at Art Van, the Hall rd store. Also two of the legs are cracked. When I called customer service they said in effect "we will do nothing about those problems." They want to charge me to fix the problems. I wouldn't trust that either . That's the quality level you can expect at Art Van and the level of customer service you can expect - if you are daring enough to shop there!
3 comments
ID
Location
Waterford Township, Michigan
New Reviewer
Only care about the sale
I bought over $4000 in furniture at one time in your Chesterfield store. The salessperson I have no complaints on. The delivery I do. When you buy a car you expect to get what you see is what you pay for. When you get your car you don't have to put it together. No one in the store told us that if you buy in the clerance section that when delivered you have to put it together. The reason for me going to ART VAN is so I get what I see. I could have gone to Big Lots or Walmart and paid cheaper to put together items or ordered from Sauder. My husband just got out of the hospital with a heart attack and then for 7 hours he was putting together our bedroom, living room and ping pong table we bought for our new home. I have always bought from ART VAN and have recomended it for other people who like my furniture now I have nothing good to say because when I called they say oh well. Forget you ART VAN. I have 2 more bedrooms to complete. All I want is compensation for this and no one will talk to me that is poor customer service.
3 comments
ID
Location
Harrison Township, Michigan
Loss
$4000
New Reviewer
Cheap Quality, Deceptive Advertising
I bought a table and chairs from the Mission Hills Collection that were described as; Construction: Constructed using veneers over wood and select solids. The select solids turn out to be plastic! All the trim on the set is plastic that scratches easily and shows white against the dark oak set color. I called corporate and set up an in home visit from their repair people. They said it was a cheap set, what do I expect! I was told I should have shopped at Gormans if I wanted quality. I called back to corporate and was told that they will not take the set back as it is over the 30 day return period. I can pay to have the plastic repainted or they will give me 15% off a new dinning set. This is *** service. I'll take my money elsewhere.
5 comments
ID
Location
Fenton, Michigan
Service
Art Van Furniture Repair
Loss
$1046
New Reviewer
Art Van Stinks
I bought an expensive kitchen table and chair and within two years, the finish dulled and weakened leaving the table vunlerable to scratches and water rings. The service person could give no reason why the finish looked the way it did but he was "sure it wasn't covered." I bought the warrenty but of course Art Van said it is not covered. I wrote letters the headquarters and still no help. I have been a customer for over 10 years and they could care less! I was on hold forever and the woman I spoke to was rude. I will never shop at any of their locations again! I advise everyone against buying anything from them, it is not worth it!!
2 comments
ID
Location
Washington, District Of Columbia
Sold me defective furniture for $1600.00 cash
Bought recliner and sofa, which arrived in disrepair. Then have had 5 visits, soon to be 6 to put new mechanisms in chair, whole new spring system in sofa. It's just now a year, with all these problems, how could it ever last much longer? *** furniture, will never buy again. I bought this furniture at Art Van Furniture in Battle Creek, MI. I've had to deal with one rude lady during our many phone calls and I've wasted 15-20 hours of my time waiting around for people to come fix it again and again.Next time I will shop somewhere else.
5 comments
ID
Location
Kalamazoo, Michigan
Product
Art Van Furniture Recliner
Loss
$1570
ART VAN FURNITURE poor quality, poor service
About 14 months ago I bought a leather sectional recliner sofa from Art Van. The original sofa did not fit in the room because it only came with a right handed chaise lounger and we needed a left handed one. After returning the sofa we went back to the store and the...
View full review
5 comments
PissedConsumer1420776
#1420776
Has anyone been getting robocalls from Art Van?
View more comments
ID
Location
West Bloomfield Township, Michigan
Product
Art Van Furniture Sofa
Loss
$3
New Reviewer
Art Van terrible service
We bought a leather couch from Art Van along with the lifetime warranty in 2007. Within the first 6 months the color and dye was wearing off. Called service and they came out and replaced the seat cushions, but said this was a courtesy only. Well, the color has worn off again, and service came out and refuses to do anything about this problem. Told us that it is normal wear and tear. A leather couch should last for years. My kids have a leather couch that we gave them and it is at least 15 years old. No problem with the color. I am very upset with Art Van for not taking care of this problem and it looks as they are selling inferior furniture that they won't stand behind. They have my money and now the *** with the customer. Never buy another thing from them, they have lost their INTEGRITY.
8 comments
ID
Location
Royal Oak, Michigan
Loss
$1200
New Reviewer
Reel you in with the zero interest
We went to Art Van last night to get a couch and 2 recliners and wanted to finance them at the advertised zero percent interest. We could only finance the furniture on the main floor, not the clearance so we need to finance about $1400.00. We have excellent credit scores and there should not have been a proplem but she comes back and says we were not approved for the zero down but we were approved at 23% interest by another lender. Told her never mind and left. They oblivously did not want to sell almost $2000 of furniture. Went to Lazy Boy, got approved for $5000 of no interest/no payments for 1 year. Ended up with better quality furniture and better warranties/guarantees. Art Van always has so many rules to get their advertised deals that most people dont' qualify.
5 comments
ID
Location
Kalamazoo, Michigan
Never again
I was in line to purchase some new furnature due to a house fire. I went to ArtVan Furnature in Traverse City Michigan. I had made several trips back and fourth at 60 miles a pop. Of course the leaches there who work on commission were all over me. I found and made arraingments to purchase ALL of my furnature there including a full bedroom set and livingroom set. I carefully picked everything and asked to put it on lay away due to the fact my home was not ready and I had no place to store it. They were oh so happy to accomidate me. When the time came to get it delivered the delivery truck delivered everything but one hide a bed couch. Mind you with this couch I purchased a regular couch and chair with the set. I was told by the delivery person to call the store. After getting transfered several times and I was put in touch with my sales man whom informed me they sold out of the hide a bed and would not be able to get anymore in. What a crock. What is lay away anyway? To my knowledge you put money down on something and the store holds it for you. The sales man was so rude and offered me a free air mattress. I guess he got his comission so he didn't care. I should have just told them to come get all there furnature but with everything I had been through I was simply to drained to deal with them. I'll never ever shop there and would advise others to do the same.
3 comments
ID
Location
Saginaw, Michigan
Product
Art Van Furniture Sofa
New Reviewer
Broken Bed- so what?
We bought our bed in October 2006, after we were married and had moved. We got kittens, which were not declawed, and they destroyed the leather. That's our fault, and we understand that. They are declawed now, and we plan on using the frame in a guest room when we get the house and we'll get another frame- it's a sleigh bed like we wanted, but not the right color anyway. A few months ago, the leather slab on the side of the bed that connects the headboard to the footboard just collapsed. We have not been cruel to this bed at all. We shoved it back in, but it continued to collapse until we screwed it back in. Recently, the wood slats on the bottom that hold up the mattress collapsed on one end-the screws just tore right out. We currently have some screws in it(but we need to borrow an electronic screwdriver) and BOOKS under it. Our $1600 bed is being held up with books. Because it wasn't screwed in all the way, it collapsed on the other end two nights ago. We were just so angry. Times are tough, but our nice furniture was one thing we had going for us. So today, I finally called. Naturally, our warranty was up in Nov of last year. I told her we should have broken the bed earlier. I understand that warranties only last so long because the company needs to MAKE money, but they couldn't offer a credit to our account (we owe $700 more on couches/futons we bought after paying off the bed-need to pay off before the day the interest starts!), replacement parts, nothing. They did offer to come out and fix it for $50 the first hour. My Dad is a handyman, and he's coming by today, and we'll reinforce this sucker with millions of screws. When we eventually buy a new frame, this frame will not be used often so it should hold up. After all, the frame was already *** due to the scratches. But to think, we haven't even had this frame for 2 YEARS YET.
4 comments
ID
Location
Detroit, Michigan
Product
Art Van Furniture Bed
New Reviewer
Poor quality furniture
purchased bedrm furniture 7-2007, have had 4-5 service calls on bed, 3-4 on chest, 2 on night stand, 1 on mattress, currently my cloths are on the floor, first chest returned broken leg, door will not closed, drawer hard to open after 3 service calls, my second chest was returned today broken never even used, and 3rd replacement chest arrived today broken, the delivery men would not even remove it from the truck, first time, only time, last time buyer from artvan, image the cost for service when 1 year warrenty expired and i still need service
1 comment
ID
Location
Flint, Michigan
Service
Art Van Furniture Delivery Service
Loss
$2700
New Reviewer
Art Van Fires Dedicated Employee
Art Van fires a dedicated employee for no good reason. SHe was the victim of harassment, the emloyee that did this to her posted the video from his phone on UTube which was unknown to her. THey fired the victim (6 months later) because she didn't tell mgmt. She didn't because in the past, mgmt. did noting for her and she was afraid of the consequences since the mgr. did not care for her. WRONGFUL termination. She diliently looked for work (as there are no jobs in MI) and finally found one recently with NO benefits for her family. NOW unemployment wants her money back! Don't work for Art Van. THey treat their employees like *** then screw u in th end!
9 comments
ID
Location
Southfield, Michigan
Art Van
To sum it all up, there furniture stinks. In 2006 I bought a dining room set, all wood with 8 bar stool chairs. I had the fabric on the chairs coated with teflon stain repellent and that didn'nt work! Half of the chairs broke. I discovered it didn't have nails to secure it. Also the backs of the sofa and loveseat are caved in. To all of those who are assuming of reckless abuse to the furniture, this is not the case. I don't allow the children to congregate in the living room nor dining room. This comes from regular wear. When overweight people sit down, you can hear the wood cracking! The worst thing is that my warranty is up and I am still making payments on $3,500 worth of crummy furniture.
4 comments
ID
Location
Saginaw, Michigan
Product
Art Van Furniture Furniture Set
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
11Thank You for Your Submission
Your comment is successfully posted.
Select Reason
Select Reason
Art Van Furniture
Join the fight against the "big guy" become a friend of tenpenny furniture
Art Van is really racking up a horrible reputation now.
You are a fool.
learn to measure BEFORE u buy