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Art Van Furniture Reviews
Reel you in with the zero interest
We went to Art Van last night to get a couch and 2 recliners and wanted to finance them at the advertised zero percent interest. We could only finance the furniture on the main floor, not the clearance so we need to finance about $1400.00. We have excellent credit scores and there should not have been a proplem but she comes back and says we were not approved for the zero down but we were approved at 23% interest by another lender. Told her never mind and left. They oblivously did not want to sell almost $2000 of furniture. Went to Lazy Boy, got approved for $5000 of no interest/no payments for 1 year. Ended up with better quality furniture and better warranties/guarantees. Art Van always has so many rules to get their advertised deals that most people dont' qualify.
I was in line to purchase some new furnature due to a house fire. I went to ArtVan Furnature in Traverse City Michigan. I had made several trips back and fourth at 60 miles a pop. Of course the leaches there who work on commission were all over me. I found and made arraingments to purchase ALL of my furnature there including a full bedroom set and livingroom set. I carefully picked everything and asked to put it on lay away due to the fact my home was not ready and I had no place to store it. They were oh so happy to accomidate me. When the time came to get it delivered the delivery truck delivered everything but one hide a bed couch. Mind you with this couch I purchased a regular couch and chair with the set. I was told by the delivery person to call the store. After getting transfered several times and I was put in touch with my sales man whom informed me they sold out of the hide a bed and would not be able to get anymore in. What a crock. What is lay away anyway? To my knowledge you put money down on something and the store holds it for you. The sales man was so rude and offered me a free air mattress. I guess he got his comission so he didn't care. I should have just told them to come get all there furnature but with everything I had been through I was simply to drained to deal with them. I'll never ever shop there and would advise others to do the same.
Art Van Furniture Sofa
Broken Bed- so what?
We bought our bed in October 2006, after we were married and had moved. We got kittens, which were not declawed, and they destroyed the leather. That's our fault, and we understand that. They are declawed now, and we plan on using the frame in a guest room when we get the house and we'll get another frame- it's a sleigh bed like we wanted, but not the right color anyway. A few months ago, the leather slab on the side of the bed that connects the headboard to the footboard just collapsed. We have not been cruel to this bed at all. We shoved it back in, but it continued to collapse until we screwed it back in. Recently, the wood slats on the bottom that hold up the mattress collapsed on one end-the screws just tore right out. We currently have some screws in it(but we need to borrow an electronic screwdriver) and BOOKS under it. Our $1600 bed is being held up with books. Because it wasn't screwed in all the way, it collapsed on the other end two nights ago. We were just so angry. Times are tough, but our nice furniture was one thing we had going for us. So today, I finally called. Naturally, our warranty was up in Nov of last year. I told her we should have broken the bed earlier. I understand that warranties only last so long because the company needs to MAKE money, but they couldn't offer a credit to our account (we owe $700 more on couches/futons we bought after paying off the bed-need to pay off before the day the interest starts!), replacement parts, nothing. They did offer to come out and fix it for $50 the first hour. My Dad is a handyman, and he's coming by today, and we'll reinforce this sucker with millions of screws. When we eventually buy a new frame, this frame will not be used often so it should hold up. After all, the frame was already *** due to the scratches. But to think, we haven't even had this frame for 2 YEARS YET.
Art Van Furniture Bed
Poor quality furniture
purchased bedrm furniture 7-2007, have had 4-5 service calls on bed, 3-4 on chest, 2 on night stand, 1 on mattress, currently my cloths are on the floor, first chest returned broken leg, door will not closed, drawer hard to open after 3 service calls, my second chest was returned today broken never even used, and 3rd replacement chest arrived today broken, the delivery men would not even remove it from the truck, first time, only time, last time buyer from artvan, image the cost for service when 1 year warrenty expired and i still need service
Art Van Furniture Delivery Service
Art Van Fires Dedicated Employee
Art Van fires a dedicated employee for no good reason. SHe was the victim of harassment, the emloyee that did this to her posted the video from his phone on UTube which was unknown to her. THey fired the victim (6 months later) because she didn't tell mgmt. She didn't because in the past, mgmt. did noting for her and she was afraid of the consequences since the mgr. did not care for her. WRONGFUL termination. She diliently looked for work (as there are no jobs in MI) and finally found one recently with NO benefits for her family. NOW unemployment wants her money back! Don't work for Art Van. THey treat their employees like *** then screw u in th end!
To sum it all up, there furniture stinks. In 2006 I bought a dining room set, all wood with 8 bar stool chairs. I had the fabric on the chairs coated with teflon stain repellent and that didn'nt work! Half of the chairs broke. I discovered it didn't have nails to secure it. Also the backs of the sofa and loveseat are caved in. To all of those who are assuming of reckless abuse to the furniture, this is not the case. I don't allow the children to congregate in the living room nor dining room. This comes from regular wear. When overweight people sit down, you can hear the wood cracking! The worst thing is that my warranty is up and I am still making payments on $3,500 worth of crummy furniture.
Art Van Furniture Furniture Set
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