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Art Van Furniture - Self destructing chairs!
Art Van Furniture - Self destructing chairs!
Art Van Furniture - Self destructing chairs!
I️ bought dinning room set 6 chairs on sale in oct 2015! After a few months of use chairs started peeling I️ contacted them the worker came out and colored the peeled marks! later the chairs back started to snap off! Upon close inspection turns out that chair parts are...
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1.4
#1133044
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Ordered a couch in late September was told it wouldn't be available until the middle of October - I was ok with that. On November 3rd I called the store where I purchased the couch to ask if the couch was in because I hadn't received a call. I was told that the couch...
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1.0
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  • Delivery cost and policy
#1127052
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In 2014 I bought a recliner from Art Van in Traverse City, MI. It was a nice looking piece of furniture and very comfortable but not top of the line. It was made of vinyl and not leather which was fine with me or so I thought. I assumed, as would anyone, that any chair...
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1.0
#1118473
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Art Van Furniture - Very disappointed customer

Art Van Furniture
#1139143
2.0
Details
About three years ago we bought a $3000.00 couch with extended warranty. We condition the couch every week. The seat is thinning on the the leather. Art Van comes up with one excuse after another not to fix it. Very upset. Could have bought a inexpensive couch and it would have lasted longer. Art Van does NOT stand by there product or a long paying customer for an easy fix.
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Art Van Furniture - Bad service

Art Van Furniture
#1137094
You would think when you spend $5,000 you would get free delivery. Nope, said they would rather not do the deal then give me free delivery
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Art Van Furniture - Art van doesn’t stand behind their products!

Art Van Furniture
#1134425
The dinette set and 6 chairs I purchased in October of 2015 Are defective And falling apart! Since warranty only covers product one year im out of luck! I spoke with a representative named Ashley who is programmed to recite one sentence over and over no extended policy no luck! I’m stuck with a Defective product! Unhappy consumer!!!
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Art Van Furniture - Beware 15% “restocking” rip/off!

Art Van Furniture
#1127705
Purchased two small (about 9” x 11”) Italian wood boxes for $150 each from Art Van Picked them up at the store myself. They were too small for what I needed and carried them back to store to return them. Art Van charging me 15% fee ($45) to put the two small wood boxes back on the shelves! Charging a fee as though the small boxes were couches-Rip off!!!
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Art Van Furniture - Horrible delivery service
Bought a 3 piece, loveseat, recliner & couch. Loveseat and couch was delivered 2 weeks later. Delivery guys scratched the leather on the side of the couch. They did keep the wrap while bringing the furniture in the house. They delivered the recliner two weeks later and...
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3.2
#1145066
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We bought a leather power reclining sofa set from Art VAN 10 months back. One part of the sofa is shaking and the cup holders broke Sofa is sinking already. We called the warranty service. A representative was sent by them. He was so rude that he was not ready to...
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1.8
#1097662
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I have had multiple phone calls to the ArtVan Sales lines for online orders & then to the store in Comstock Park after purchasing furniture online that couldn't fit into my home on October 18, 2017 I had gone with a good friend of mine to look at living room furniture....
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1.5
#1126352
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I called Customer service to get repairs done on my leather Couch and loveseat they called me after the Tech came out saying it was not under warranty Ask for 2nd opinion from another tech He came out and tell me he was going to tell them to prorate me for a new set...
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1.0
#1127078
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Art Van Furniture - Don't waste your time or money
Art Van Furniture - Don't waste your time or money
Art Van Furniture - Don't waste your time or money
Bought two lamps and two side tables from them when they first opened, no problem. 6 weeks ago bought a 2 piece sectional, scheduled the delivery spoke to the delivery service people to confirm the delivery. Idiots delivered half of the sectional, they had no idea...
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1.7
#1094027
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I purchased a twin bed (Avalon Twin Uph. w/ FB Storage). The first time they delivered it the bed was damaged, so the took it back. The second time they delivered it was damaged by they left the bed. They sent a repairman just to look at it, and he said I need new...
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2.0
#1143686
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We were gonna buy a living room set that was on sale but was not 100% sure because of the deleivery date,so the salesman requested to put 10% percent down to hold the sale price because it was coming to an end, no big deal ok so we proceeded to do that well we were...
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1.5
#1145395
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