Product: Art Van Furniture Customer Care Clear all filters (35 of 35 reviews match)
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The sales staff were friendly and not terribly overbearing.When we ordered our couch and loveseat, we were told we would receive a call that they were in stock, which was supposed to be in early October. When we still hadn't been called by the middle of October, I...
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3.3
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Art Van Furniture Customer Care
#1118909
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We ordered a couch about 6 months ago.It is over a month and a half later than what we were told it would be delivered. When they did schedule a delivery date, we told them that we needed to return to work by 3:00pm. So, in 7 hours in a day, they cannot make any...
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2.8
Product
Art Van Furniture Customer Care
I didn't like
  • Customer service
  • Timeliness
  • Unwilling to work with you
#1102736
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Art Van changed the price of my furniture 3 times and were not true to there word!They said oh we made a mustake we owe u money back, we paid cash, lots of it and they changed there story 3 times, I got no money back and I changed material on 2 chairs but would not...
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1.0
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Art Van Furniture Customer Care
#1099947
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Art Van Furniture - Wonderful Experience

#1118355
5.0
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We recieved amazing customer service from Matthew Keel at the Cadillac location. Best mattress buying experience ever.
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Art Van Furniture - Extremely BAD customer service in Muskegon Mi store.

#1088573
What is told at the time of purchase is not at all what actually happens after customer leaves the store. Staff are extremely rude,talk to customer like idiots. Dont ever count on delivery dates and times-they dont commit. And,they,per policy,have until midnight to deliver
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Art Van Furniture Customer Care Review

#1017112
Terrible customer service! Only worried about the sale not the customer!
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Art Van Furniture Customer Care Review

#975676
The worst service ,l have a problem with furniture I just bought that nobody cares you can call 10 times I just feel little kids running the stores
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I want to begin with the fact that I've only purchased furniture through art van ever.Even growing up as a child, my parents took us to art van. I went into the store on Linden and Miller rd a couple of days ago. Usually if we tell the staff we're just looking and will...
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3.5
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Art Van Furniture Customer Care
#1078667
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We have the Synchrony card through Art Van furniture. My recommendation is to borrow from your bank. Firstly, it takes a act of God and 10 minutes to reach someone. They automated prompts are terrible. We called because our minimum payment was 43.00 we always paid...
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2.1
Product
Art Van Furniture Customer Care
I liked
  • Sales person was product educated
  • Sales person was kind
I didn't like
  • She gave us the wrong information on the amount we owed
  • Free sheet pillows are not really free if you return product
  • Store manager did not believe what we were told
#1076453
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Well my furniture was broke I called 3 times before anybody ever called me back then I was passed the seven days of return myrocker leans to the right my couch you can fill boards and stuff loose the left side of my couch leans down on the floor and the other side is...
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Art Van Furniture Customer Care
#1067113
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I am an interior designer.I come into the store on occasion for clients. I went to the store in Saginaw yesterday to see if an item was still available, it was and there was a nice woman helping me. She gave me all the information about the item i needed. I cannot...
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Anonymous
Mike Kramer

Art Van in Traverse City, MI absolutely SUCKS!!! Stay away from them!!! Please!!

Product
Art Van Furniture Customer Care
#1039067
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I went to the Art Van store for the first time, looking for pieces to furnish the whole house.I saw that there was an additional 10% discount, and was given a lot of attitude when denied the discount. The problem was not necessarily that the discount would not be...
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Art Van Furniture Customer Care
#1010846
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I bought a bed in November and a mattress to go with ( the sale was buy mattress get box spring free) slick rick told me I didn,t need a box spring because of the dresser drawers in the bed,I normally deal with a lady at this store.( Livonia 7 mile) she was off so I...
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1.7
Product
Art Van Furniture Customer Care
#982149
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I bought some furniture and they didn't bring all of my order and didn't bring the right color rails.Called the sales manager in East Dearborn and she was rude and was helpless. These people promise you the world prior to the purchase so they can make the commission...
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2.6
Product
Art Van Furniture Customer Care
#981438
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