Product: Art Van Furniture Customer Care Clear all filters (0 of 41 reviews match)
filters
seller:
Show
state:
Show
city:
Show
product:
Terrible service from associates. Treated so rudely. Lied to get us to purchase a "combo" deal and didn't even get an itemized receipt. So they covered their tracks. Shady business practices. Unethical. We purchased a mattress, mattress pad, pillows and stand. No idea...
Read more
1.0
Product
Art Van Furniture Customer Care
#1241595
Reply to reviews
Art Van Flooring is simply the worst. I scheduled an appointment, they called to reschedule once and then called the day of the appointment to try and reschedule again. The salesperson was actually very good when he showed up for the estimate. We choose our flooring...
Read more
1.7
Product
Art Van Furniture Customer Care
I didn't like
  • Very slow customer service
  • Attitude of customer service
  • Service
#1236900
Reply to reviews
Show

Art Van Furniture - Horrible experience still going on

I have listened to so many people with this company and no one knows what is going on. Where is my tv that i was promised would be so easy to get once we bought all this furniture?
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Product
Art Van Furniture Customer Care
#1216465
Reply to reviews
Customer for over 5 years.Many purchases. Thankfully, I purchased the 5 yr everything pkg. Dual-Recliner furniture had broken frame in less than 2 yrs. Went without it for 2 weeks while out for repair. Approximately a year later, same item, called in about a bad...
Read more
1.5
Product
Art Van Furniture Customer Care
I liked
  • Original sales person
  • Salesman
I didn't like
  • Unqualified sales people
  • Handling of claim
#1172354
Reply to reviews
Went to Art Van last night to buy a mattress.Made a selection and paid for most of it IN CASH. We were to pick it up the following day after 2. Went in at 3 paid CASH for the remaining balance. They happily took our money and told us to wait to get called over to pick...
Read more
1.2
Product
Art Van Furniture Customer Care
#1161425
Reply to reviews
First we got the pure sleep guarantee and the sales girl told us if you pay the 149.00 and if you don't exchange the mattress you get a Visa card in the form of the 149.00 you spend, nope not true , you get a artvan gift card to spend in the store, ...then another...
Read more
1.8
Product
Art Van Furniture Customer Care
#1132477
Reply to reviews
The sales staff were friendly and not terribly overbearing.When we ordered our couch and loveseat, we were told we would receive a call that they were in stock, which was supposed to be in early October. When we still hadn't been called by the middle of October, I...
Read more
3.3
Product
Art Van Furniture Customer Care
#1118909
Reply to reviews
Show

Art Van Furniture - Wonderful Experience

We recieved amazing customer service from Matthew Keel at the Cadillac location. Best mattress buying experience ever.
5.0
Details
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Product
Art Van Furniture Customer Care
#1118355
Reply to reviews
We ordered a couch about 6 months ago.It is over a month and a half later than what we were told it would be delivered. When they did schedule a delivery date, we told them that we needed to return to work by 3:00pm. So, in 7 hours in a day, they cannot make any...
Read more
2.8
Product
Art Van Furniture Customer Care
I didn't like
  • Customer service
  • Uncaring
  • Timeliness
#1102736
Reply to reviews
Art Van changed the price of my furniture 3 times and were not true to there word!They said oh we made a mustake we owe u money back, we paid cash, lots of it and they changed there story 3 times, I got no money back and I changed material on 2 chairs but would not...
Read more
1.0
Product
Art Van Furniture Customer Care
#1099947
Reply to reviews