Product: Art Van Furniture Customer Care Clear all filters (38 of 38 reviews match)
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Customer for over 5 years.Many purchases. Thankfully, I purchased the 5 yr everything pkg. Dual-Recliner furniture had broken frame in less than 2 yrs. Went without it for 2 weeks while out for repair. Approximately a year later, same item, called in about a bad...
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1.5
Product
Art Van Furniture Customer Care
I liked
  • Original sales person
  • Salesman
I didn't like
  • Handling of claim
  • Unqualified sales people
#1172354
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Went to Art Van last night to buy a mattress.Made a selection and paid for most of it IN CASH. We were to pick it up the following day after 2. Went in at 3 paid CASH for the remaining balance. They happily took our money and told us to wait to get called over to pick...
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1.2
Product
Art Van Furniture Customer Care
#1161425
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First we got the pure sleep guarantee and the sales girl told us if you pay the 149.00 and if you don't exchange the mattress you get a Visa card in the form of the 149.00 you spend, nope not true , you get a artvan gift card to spend in the store, ...then another...
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1.8
Product
Art Van Furniture Customer Care
#1132477
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The sales staff were friendly and not terribly overbearing.When we ordered our couch and loveseat, we were told we would receive a call that they were in stock, which was supposed to be in early October. When we still hadn't been called by the middle of October, I...
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3.3
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Art Van Furniture Customer Care
#1118909
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Art Van Furniture - Wonderful Experience

We recieved amazing customer service from Matthew Keel at the Cadillac location. Best mattress buying experience ever.
5.0
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Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
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Style and Design
Value for money
Warranty
Product
Art Van Furniture Customer Care
#1118355
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We ordered a couch about 6 months ago.It is over a month and a half later than what we were told it would be delivered. When they did schedule a delivery date, we told them that we needed to return to work by 3:00pm. So, in 7 hours in a day, they cannot make any...
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2.8
Product
Art Van Furniture Customer Care
I didn't like
  • Uncaring
  • Timeliness
  • Customer service
#1102736
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Art Van changed the price of my furniture 3 times and were not true to there word!They said oh we made a mustake we owe u money back, we paid cash, lots of it and they changed there story 3 times, I got no money back and I changed material on 2 chairs but would not...
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1.0
Product
Art Van Furniture Customer Care
#1099947
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Art Van Furniture - Extremely BAD customer service in Muskegon Mi store.

What is told at the time of purchase is not at all what actually happens after customer leaves the store. Staff are extremely rude,talk to customer like idiots. Dont ever count on delivery dates and times-they dont commit. And,they,per policy,have until midnight to deliver
Product
Art Van Furniture Customer Care
#1088573
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I want to begin with the fact that I've only purchased furniture through art van ever.Even growing up as a child, my parents took us to art van. I went into the store on Linden and Miller rd a couple of days ago. Usually if we tell the staff we're just looking and will...
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3.5
Product
Art Van Furniture Customer Care
#1078667
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We have the Synchrony card through Art Van furniture. My recommendation is to borrow from your bank. Firstly, it takes a act of God and 10 minutes to reach someone. They automated prompts are terrible. We called because our minimum payment was 43.00 we always paid...
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2.1
Product
Art Van Furniture Customer Care
I liked
  • Sales person was kind
  • Sales person was product educated
I didn't like
  • She gave us the wrong information on the amount we owed
  • Store manager did not believe what we were told
  • Free sheet pillows are not really free if you return product
#1076453
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