Product: Art Van Furniture Customer Care Clear all filters (0 of 48 reviews match)
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Purchase was supposed to include a free TV which is actually a gift card for $250. Made my purchase in Sept now it’s almost Dec still haven’t received it. Then was told I didn’t fill out an email form that of course I never received. Then I had a problem with my...
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2.8
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Art Van Furniture Customer Care
#1408506
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Art Van Furniture - Excellent Customer service

I am a very happy Art Van customer. We shop at Art Van in Cadillac Mi. Scott our sale representative was kind, professional and very knowledgeable. Thank you Laurie Foster
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Art Van Furniture Customer Care
#1396536
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Purchased a dining room set along with a couch & chair. Received the 4-dining chairs over a month ago along with couch & chair. Table was damaged and they were to deliver another. Couldn't leave work. I tried to get them to leave it. They didn't. The lady on the phone...
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1.0
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Art Van Furniture Customer Care
#1352297
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I am still having issues with my bed that i have had "serviced" twice now they were set to replace the slats and center support posts last Sunday i had to reschedule because i had a last minute trip out of town to take care of some paperwork. I rescheduled for this...
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1.0
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Art Van Furniture Customer Care
I didn't like
  • Awful service
#1302734
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We spent over $2,000 on a variety of furniture in February and we are still waiting for one of the items. I've reached out to their customer service about 10-15 times and I've only received one response. They keep pushing the date back as to when my item is going to be...
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Art Van Furniture Customer Care
#1299994
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We purchased three mattress on Saturday for our new house. We were told we could pick two of them up Sunday and the other one would be ready on Monday. We kept our moving truck an extra day, spent extra time, money and put mileage on the truck to pick up the mattresses...
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3.8
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Art Van Furniture Customer Care
#1271481
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Art Van Furniture - No voucher code

I receive all my furniture and waiting for artvan to give me my code so i can get my cook ware but did not get anything called no response so im stuck now want my cookware
4.9
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Art Van Furniture Customer Care
#1262520
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Terrible service from associates. Treated so rudely. Lied to get us to purchase a "combo" deal and didn't even get an itemized receipt. So they covered their tracks. Shady business practices. Unethical. We purchased a mattress, mattress pad, pillows and stand. No idea...
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1.0
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Art Van Furniture Customer Care
#1241595
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Art Van Flooring is simply the worst. I scheduled an appointment, they called to reschedule once and then called the day of the appointment to try and reschedule again. The salesperson was actually very good when he showed up for the estimate. We choose our flooring...
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1.7
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Art Van Furniture Customer Care
I didn't like
  • Attitude of customer service
  • Service
  • Very slow customer service
#1236900
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Art Van Furniture - Horrible experience still going on

I have listened to so many people with this company and no one knows what is going on. Where is my tv that i was promised would be so easy to get once we bought all this furniture?
1.0
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Style and Design
Value for money
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Art Van Furniture Customer Care
#1216465
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