Product: Art Van Furniture Customer Care Clear all filters (0 of 45 reviews match)
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Purchased a dining room set along with a couch & chair. Received the 4-dining chairs over a month ago along with couch & chair. Table was damaged and they were to deliver another. Couldn't leave work. I tried to get them to leave it. They didn't. The lady on the phone...
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1.0
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Art Van Furniture Customer Care
#1352297
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I am still having issues with my bed that i have had "serviced" twice now they were set to replace the slats and center support posts last Sunday i had to reschedule because i had a last minute trip out of town to take care of some paperwork. I rescheduled for this...
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1.0
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Art Van Furniture Customer Care
I didn't like
  • Awful service
#1302734
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We purchased three mattress on Saturday for our new house. We were told we could pick two of them up Sunday and the other one would be ready on Monday. We kept our moving truck an extra day, spent extra time, money and put mileage on the truck to pick up the mattresses...
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3.8
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Art Van Furniture Customer Care
#1271481
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Art Van Furniture - No voucher code

I receive all my furniture and waiting for artvan to give me my code so i can get my cook ware but did not get anything called no response so im stuck now want my cookware
4.9
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Advertised vs Delivered
Customer service
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Exchange, Refund and Cancellation Policy
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Art Van Furniture Customer Care
#1262520
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Terrible service from associates. Treated so rudely. Lied to get us to purchase a "combo" deal and didn't even get an itemized receipt. So they covered their tracks. Shady business practices. Unethical. We purchased a mattress, mattress pad, pillows and stand. No idea...
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1.0
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Art Van Furniture Customer Care
#1241595
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Art Van Flooring is simply the worst. I scheduled an appointment, they called to reschedule once and then called the day of the appointment to try and reschedule again. The salesperson was actually very good when he showed up for the estimate. We choose our flooring...
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1.7
Product
Art Van Furniture Customer Care
I didn't like
  • Very slow customer service
  • Service
  • Attitude of customer service
#1236900
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Art Van Furniture - Horrible experience still going on

I have listened to so many people with this company and no one knows what is going on. Where is my tv that i was promised would be so easy to get once we bought all this furniture?
1.0
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Product
Art Van Furniture Customer Care
#1216465
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Customer for over 5 years.Many purchases. Thankfully, I purchased the 5 yr everything pkg. Dual-Recliner furniture had broken frame in less than 2 yrs. Went without it for 2 weeks while out for repair. Approximately a year later, same item, called in about a bad...
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1.5
Product
Art Van Furniture Customer Care
I liked
  • Salesman
  • Original sales person
I didn't like
  • Unqualified sales people
  • Handling of claim
#1172354
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Went to Art Van last night to buy a mattress.Made a selection and paid for most of it IN CASH. We were to pick it up the following day after 2. Went in at 3 paid CASH for the remaining balance. They happily took our money and told us to wait to get called over to pick...
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1.2
Product
Art Van Furniture Customer Care
#1161425
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First we got the pure sleep guarantee and the sales girl told us if you pay the 149.00 and if you don't exchange the mattress you get a Visa card in the form of the 149.00 you spend, nope not true , you get a artvan gift card to spend in the store, ...then another...
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1.8
Product
Art Van Furniture Customer Care
#1132477
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