Product: Art Van Furniture Delivery Service Clear all filters (41 of 41 reviews match)
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I purchased a mattress and headboard and footboard plus the box springs.I specified I wanted it delivered when it all arrived together. Because they wanted to give me only the mattress and box spring. Confirmed it 3 times and then on day of delivery it was just the...
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1.8
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Art Van Furniture Delivery Service
#1181532
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Bought a 7 piece sectional that I had to wait for, promised mid-January, that did not happen.Turns to late January, still no call. Finally my husband gets ahold of them and its ready, and its been ready, just a mix-up. Okay, fine, so wait a week because no open...
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1.0
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Art Van Furniture Delivery Service
#1180402
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Purchased a Love Seat yesterday for over $1,000 and called after I got home to ask if they would have the delivery men put the old Love Seat by my curb.The answer was "no, sorry". They will take a mattress if you pay more than $700 for it, but will not just take a...
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3.6
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Art Van Furniture Delivery Service
I liked
  • Sales person great
  • Floor sales staff was helpfull
  • Chair and fabric
I didn't like
  • Service
#1179987
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Purchased a sectional from the Art Van in Orland Park, IL.Furniture was dilevered but not but together. I wasn't very upset about that it was a quick delivery they were trying to get it me before Christmas. So I set up the furniture only to realized one of the pieces...
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Art Van Furniture Delivery Service
I didn't like
  • Gary
  • Jillian
  • Uncaring
#1171100
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Art Van Furniture - Horrible delivery service
They did keep the wrap while bringing the furniture in the house. They delivered the recliner two weeks later and it was left on my front porch.thru didn't bring in the in the house and didn't put it toge. They called me 5 minutes before arrival. I saw them pull up...
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Anonymous
Anonymous

Horrible delivery service. The delivery guys are not professionals , they had a lift gate but did not use it instead one guy stood inside of the truck and the other guy lowere...

3.2
Product
Art Van Furniture Delivery Service
#1145066
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Art Van Furniture - Bad service

You would think when you spend $5,000 you would get free delivery. Nope, said they would rather not do the deal then give me free delivery
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Art Van Furniture Delivery Service
#1137094
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I recently purchased a bed frame and head board on Thursday. Asked John specifically what all came with the bedroom set. He insured me twice that the foot board, headboard and chest drawer will be in package and delivery was scheduled for Tuesday. Saturday I received a...
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1.4
Product
Art Van Furniture Delivery Service
I didn't like
  • None of it
#1095424
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Art Van Furniture - Horrible

We just purchased a sofa and love seat spending $ on it when delivered it was damaged and the delivery guys said they would call and tell them not so sure if I believe them I called as soon as they left had to wait two weeks for someone to come look at it and sure enough I have to have it replaced so now another waiting game for a new one to come before I can even use my furniture
1.3
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
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Website
Product
Art Van Furniture Delivery Service
#1092535
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I have furniture being delivered tomorrow and am now being told that delivery is going to be between 8-11am. When this was scheduled, I was told they would make my order the last run of the day. This was essentially promised to me. Now after spending over 1/2 hour on...
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1.4
Product
Art Van Furniture Delivery Service
I didn't like
  • Policy
  • Management
#1088385
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All we were left with was pieces of wrapped furniture and chairs in our dining room. After only reimbursing the delivery fee because they failed to deliver, they remained VERY unemphatic to any inconvenience they were causing. Please remember , their headquarters are...
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1.3
Product
Art Van Furniture Delivery Service
#1077288
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