Manufacturer: Art Van Furniture Category: Delivery Services Clear all filters (35 of 35 reviews match)
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I recently purchased a bed frame and head board on Thursday. Asked John specifically what all came with the bedroom set. He insured me twice that the foot board, headboard and chest drawer will be in package and delivery was scheduled for Tuesday. Saturday I received a...
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1.4
Product
Art Van Furniture Delivery Service
I didn't like
  • None of it
#1095424
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I have furniture being delivered tomorrow and am now being told that delivery is going to be between 8-11am. When this was scheduled, I was told they would make my order the last run of the day. This was essentially promised to me. Now after spending over 1/2 hour on...
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1.4
Product
Art Van Furniture Delivery Service
I didn't like
  • Management
  • Policy
#1088385
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All we were left with was pieces of wrapped furniture and chairs in our dining room. After only reimbursing the delivery fee because they failed to deliver, they remained VERY unemphatic to any inconvenience they were causing. Please remember , their headquarters are...
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1.3
Product
Art Van Furniture Delivery Service
#1077288
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Art Van Furniture - Horrible

#1092535
1.3
Details
We just purchased a sofa and love seat spending $ on it when delivered it was damaged and the delivery guys said they would call and tell them not so sure if I believe them I called as soon as they left had to wait two weeks for someone to come look at it and sure enough I have to have it replaced so now another waiting game for a new one to come before I can even use my furniture
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Art Van Furniture - Sad open house

#1055107
3.0
Details
Bought a sofa and chair and half from the store! The delivery men delivery the Wrong color furniture! So i sent it back ! 2 day later the delivery men came again with still the WRONG COLOR
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Art Van Furniture Delivery Service Review

#1037754
1.9
Details
6 chairs and a kitchen table wete purchased over 2 months ago. We have been waiting for over 2 months for the delivery of the kitchen table. Now we are told the chairs are not returnable because it is over 7 days since delivery. What good are 6 chairs without a table. When the manager was contacted about this, he ended up hanging up the phone. Art Van your customer service is atrocious
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Art Van Furniture Delivery Service Review

#1018006
3.3
Details
Today my mattress was damaged during delivery and it was down hill after that
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Not only did they mark up our door ways that were just freshly painted but also dragged the new mattress with the plastic still on over our hardwood floors and scratched them. We called and had the most horrible customer service ever! I have never had anyone talk to me...
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1.0
Product
Art Van Furniture Delivery Service
I didn't like
  • Attitude of customer service
  • Lack of owning responsibility for damage to home
#1076610
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My furniture was picked up May 2nd and delivered may 8th. Well, I had ordered a brown sectional couch, i received part brown part blue couch. when going through my pay receipt, i noted that i was also over charged on my bedroom set, instead of charging me 600, i was...
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1.7
Product
Art Van Furniture Delivery Service
I didn't like
  • Worst after sale service
#1051153
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Well artvan lost my business today ...bought a couch Thursday and we were really impressed because the sales person told us that ee coukd have it by today ... called them to confirm and they were rude and said that nope .... your paperwork says the 11th ... then they...
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1.0
Product
Art Van Furniture Delivery Service
#1016680
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Purchased a King size bedroom set from Downer Groves location, Day of delivery guys show up and need my help getting set up the stairs, after that they informed me they are missing the dresser, next delivery date (mind you they give a 4 hour window) they show up with...
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1.3
Product
Art Van Furniture Delivery Service
#1004968
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We bought a mattress in December and had them deliver and assemble it. The men who came inside to put it together had no respect for any of our belongings, walking in and out with soaking wet shoes not bothering to even pretend to kick the snow off. They were so...
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1.6
Product
Art Van Furniture Delivery Service
#1003537
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They had the sofa in stock, but they didn't have the loveseat. They promised delivery 3-5 weeks. The salesman said most likely 4 weeks because the season is slow. I called to check on the delivery per the recommendation and was told the delivery would take place in...
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Anonymous
Anonymous

You have to pay the 25% because you signed a receipt stating that the ETA is subject to change based on information from the manufacturer. The dates they give are estimates, ...

Product
Art Van Furniture Delivery Service
#1001122
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When finally delivered November 26th the table top was damaged , the delivery team was very professional and called the store assuring me the new table top would be delivered the following Saturday. On the following Friday December 2nd I called the store as I had not...
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1.0
Product
Art Van Furniture Delivery Service
I liked
  • Delivery people
#970698
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