Product: Art Van Furniture Delivery Service Clear all filters (36 of 36 reviews match)
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On 5-23-15 I order $4500 of outdoor furniture from Art Van in Shelby, MI. Since I was having backyard work done, I wanted the delivery postponed for 3 weeks. "No problem" says the sales person (who chased me half way around the store to get the sale). But she...
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1.0
Shelby, Michigan
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Art Van Furniture Delivery Service
I didn't like
  • Stocking policies
#649861
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I have been very disappointed in the terrible customer service I have received from Art Van. My four kids were expecting to get their bunk beds yesterday and when the delivery came the screws were missing to assemble the beds. My four kids were incredibly disappointed...
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1.0
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Art Van Furniture Delivery Service
#535726
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Purchased approx 7000.00 in furniture, delivery was made , missing items , was told remainder would be in 2 days, Service Tech shows up 2 days later with nothing blames it on the Delivery Crew, Called the Store Manager would not take the phone call, promised a Tech on...
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Summit Township, Michigan
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Art Van Furniture Delivery Service
#477689
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Recently purchased a 1300.00 leather couch from Art Van in Taylor. They were to deliver the item 6 days from purchase. (Their schedule, not ours) We received no phone call from the store or warehouse prior to the delivery date. And... NO couch on the delivery date. NO...
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Anonymous
Anonymous

We purchased a $5,000 temperpedic matress & base. They couldn't put them on the same delivery truck or haul away our old mattress & box springs. We were told we coul...

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Art Van Furniture Delivery Service
#476334
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After being told the item would be delivered within 4 weeks, we waited 6. Then part of out order came at around 7 weeks. We have to wait another 6 weeks for the rest of it. I know it is a busy time of the year. But if you are out of stock you are out of stock and I'll...
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Art Van Furniture Delivery Service
#464539
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Dear Mr. Gary Van Elslander, As frequent customers of Art Van Furniture, we are writing this letter to remind you of your “Total Satisfaction Guarantee” policy which includes your slogan of: “We do more for you.” We have yet to see this policy or slogan being...
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Art Van Furniture Delivery Service
#426892
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I Purchased of set of 6 bar back stools and paid for the delivery. When the stools were delivered, one them was damaged. art van agreed to replace the stool but next week they brought the wrong stool. They never come back and when I call them back, art van are in an...
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Art Van Furniture Delivery Service
#415633
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We purchased OVER $10,000 in furniture in the last few months at art van. We had it in layaway, and when everything was ready to be delivered they delivered A kitchen table with NO chairs (8 chairs), my son's bedroom mirror was NOT delivered, AND they SOLD our...
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Anonymous
Sally

If you have something on there so called lay away. It is in the corporate Warehouse. Some manager took if off hold for to sell someone else. It happened to me also. But then ...

Anonymous
Jon

LittleDago, sounds like you just didn\'t know what you were doing. You thought they would hold it for you in the store?

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Art Van Furniture Delivery Service
#264440
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purchased bedrm furniture 7-2007, have had 4-5 service calls on bed, 3-4 on chest, 2 on night stand, 1 on mattress, currently my cloths are on the floor, first chest returned broken leg, door will not closed, drawer hard to open after 3 service calls, my second chest...
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bonbonrush
bonbonrush

you think that was bad, they treat their employees like ***, then fire them. Maybe that\'s why the delievery men are jerks! :(

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Art Van Furniture Delivery Service
#122385
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