Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

Update by user Jul 25, 2016

Told today i would have to pay 15% restocking fee and repay $105 delivery cost for them to pick up the furniture (that came trashed) in order to get a refund.What??

Spent over $3000 and 3 sets that were observed damaged by the drivers. If all fees aren't waived, calling in the news. If that doesn't work, have all the pics and im sure a lawyer could court order the truth outta the drivers. Did i mention, a driver was tickled that he had his eye on a set like mine, but couldnt afford it and now maybe he could buy this one?

Also spoke of rigging several sets, 2 bring into ppls homes, so they wouldnt be mad at him abt the damage.

Now keep in mind my broken picture from wall was never handled. Wouldnt u call it all even and refund every dime? Not askin for discount, not askin 4 gift card.

Simply wanted what i payed 4.Cant do that, so..give me full refund!!

Update by user Jul 23, 2016

Idk why this says Horton Mich, it was Westland Michigan.

Original review posted by user Jul 23, 2016

I am on my 3rd set from Art Van.First set couldnt be fixed and was horribly made.

Went back in and spent over $1000 to get an all leather set. The 2nd set came all cracked with crumbs in it, dented and black covered the rag when cleaned. 3rd set wasn't even fully unloaded as the drivers deamed it 2 damaged. My first set came with tags.

The next 2 did not. It was obvious this stuff was on the bottom of the truck with other stuff thrown on top. Drivers were pulling it by cushions, causing the stitching to seperate from backing. Note when they say move things out of pathway, they mean take pictures off your walls also.

One was knocked off n broken and i was told by corporate office "someone would contact me in reguards 2 the damage." Nope, never happened! I want a full refund, so over Art Van!! 5 wk ends ruined and yet another one 2 get this set takin care of. My husband has 1 day off a wk.

Thanks so much Art Van.

Did i mention the first salesman i had would quote us one price then couple minutes later it was more.By the time the sale was being written up we were over $300, because oops he was wrong with delivery fee and warranty fees.

This reviewer shared experience about damaged or defective and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Art Van Furniture and uploaded picture s. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Art Van Furniture.

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