Manufacturer: Art Van Furniture Category: Warranty Clear all filters (5 of 5 reviews match)
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I purchased an England brand couch in 2012 for $1000.00.It is sagging so bad that my guests can not get up when seated. I called today and the warranty department said this couch was only covered for one year-and i should have bought the extended warranty for someone to come out and repair it. Should a $1000.00 couch only last 4 years?? Such a waste of my hard earned money. I have shopped at Art Van for many years and feel the quality has gone...
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Anonymous

Anonymous Your issue should be with the maker of the couch, not the place where you purchased it. Art Van did not make the couch, just like Kohls doesn't make the clothes you wear. Th...

Just called to get my furniture cleaned since i paid for lifetime cleaning. I was told i had to get it professionally cleaned with reciept, then they will come and spot clean! They also said i have to professionally clean every 6 months or warrenty is no good! I am a retired woman with no kids or pets and who spends 6 months in fla. They cannot even come to my house and clean this furniture, they only spot clean and they wont do that because...
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Anonymous

Anonymous It is not a Lifetime furniture cleaning that you paid for. You purchased the Fabric Protection warranty. They will come out and clean a stain that has occurred within the la...

In the end, I won't purchase another piece from Artvan which is a shame as we have purchased three of these umbrellas and furnished our entire home w ArtVan furniture and mattresses. I would consider a customer who pays a premium to protect a piece of equipment a priority, after all when you think about, I bet the equipment would fail when I purchased the warranty. They obviously bet it wouldn't fail by offering the warranty and now such...
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The manager of the Holland, Ohio store was contacted in the hopes that she would return or replace the $350 set. She said the furniture was not meant to be left outside in the rain and if not satisfied there was a window of 7 days to return it from time of delivery. The sales associate at the time of purchase never said the set would rust or needed to be covered. Customer satisfaction is not a priority for Art Van Furniture. We are...
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I bought a leather sectional/ all recliners leather sofa leather wedge, leather loveseat console and leather rocker recliner.I paid for a leather protection on all pieces of $250.00 after noticing cracks in the leather I called Art Van they sent out service techs who told me my whole set is only leather where I can touch or sit on. ? the back is vinyl and in between cushions that's funny because I bought a leather set? They basically looked for...
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Anonymous

Anonymous This was in Taylor Michigan 48180 22035 Eureka Rd 1734- 287-4000