About 14 months ago I bought a leather sectional recliner sofa from Art Van. The original sofa did not fit in the room because it only came with a right handed chaise lounger and we needed a left handed one. After returning the sofa we went back to the store and the salesmen sold us two standard recliner sofas instead.
Although this was not really what we wanted, we were tired of looking by this point (it had taken weeks for the furniture to be delivered and then removed again) so we settled for this other sofa. Our salesman assured us that this sofa was made by "one of the best companies out there." and said it was a good investment that would last for years.
Now, 14 months later, all four recliner foot rests (2 per sofa) are messed up. It is almost impossible to get the chairs to recline and even harder to put them upright again. In the upright position the foot rests are sunk way back so the front of the couch is uneven and there is large depression in the middle of each. Finally, one of the seats is sunk in so that half the couch looks like its melting. We moved that couch down to the basement because it looks so bad and when I turned it upside down to move I found a very cheap looking wood frame and one of the boards was broken.
I called Art Van and was told that I only had a 1 year warranty (I thought it was a lot longer but I guess that was for the original sofa, not the replacement) and the company was out of business anyway so there was nothing they could do other than send a repair man out at the regular rate (fifty dollars for the first 30 minutes etc). Finally she told me that I would have got the same treatment form any other company and that it was not Art Van's fault if the furniture was poorly made and the manufacturer went under.
I am not a furniture expert, I can't look at a couch and tell if its well made or not. I don't know which companies have good reputations and which don't. Art Van told me I was buying a well made sofa from a good company, they ARE experts and they ARE supposed to know the good from the bad. Now just a year and two months later (and any *** could tell that the damage occurred within the warranty period) I have a broke down sofa (two actually) that I just finished paying thousands for and I'll have to go out and replace them soon.
I will NEVER buy anything from Art Van again since as far as I can tell their furniture it overpriced JUNK.
Product or Service Mentioned: Art Van Furniture Sofa.
Monetary Loss: $3.
Location: West Bloomfield Township, Michigan