Manufacturer: Art Van Furniture Category: Recliners Clear all filters (43 of 43 reviews match)
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We ordered a $1300 leather recliner at the Art Van Furniture Store in Taylor MI which was completed by their associate on line. Site and salesman said one to two weeks. Two weeks went by and they said another two weeks or so and that we had to put it together...
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Product
Art Van Furniture Recliner
I didn't like
  • Being ripped off
#1074803
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I purchased 2 recliners I paid good money for them even though they were on sale,the lady wbo sold them said if I had a problem their company would fix them she assured me that when I recieved them there was a nail in the arm rest the material was over it in time it...
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5.0
Product
Art Van Furniture Recliner
#1071802
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Bought brand new leather recliners with a warranty. When I got them home one recliner would not recline. Called customer service and they sent a guy out-that was 8 *** months ago. Called and complained enough that they sent a guy out-said "oh-wrong part" after 5 months...
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1.5
Product
Art Van Furniture Recliner
#1063970
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Art Van Furniture Recliner Review

#929080
1.0
Details
We bought furniture from the Art Van location in Taylor MI and within 2 weeks the recliner on our chair went bad. I called the service dept. and they cant do anything because its past 7 days. Horrible cutomer service and our salespeeson never told us about having no warranty. Never buying furniture from them again!
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Art Van Furniture Recliner Review

#856677
1.4
Details
My wife and I bought two recliners and a couch from art van in Grand Rapids mich within six months both handles fell off recliners stuffing fell out of armrests board came loose inside of couch and pierced hole in material bolts have fallen out recliner bases have broken $1800 for this junk didn't even last a year would never buy anything from here again customer service sucks
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Art Van Furniture Recliner Review

#815906
1.0
Details
Salesman was really rude. Said my husband looked small in a large recliner. Manager basically excused behavior of the insults. And we left. Spent $10,000 next store
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The leather is fake. The switch to extend the chair failed to work properly. I made my first call to this horrible company customer service to describe the problem on December 21, 2016. After waiting up to 3-4 weeks finally Bill, the repair person arrived. I told him...
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Product
Art Van Furniture Recliner
I didn't like
  • Waiting 5 months for new parts
  • Bunch of knuckleheads
  • Product and customer service
#1041004
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It has a major defect in the fabric. We called talked to manager who said he would exchange... that's fine but is making us repack this chair drive the chair back and then have to get the new chair up the stairs of our home again. He became annoyed when I questioned...
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Anonymous
Lisa Caldwell 1234

Actually, your warranty doesn't cover them coming out and replacing it. Your warranty is a service and repair warranty. Shipping is not covered under any warranty. The mana...

Anonymous
Anonymous

If you picked the item up yourself and did not pay for their delivery service, they are under no obligation to transport the new one to you. Delivery is a service they offer,...

3.6
Product
Art Van Furniture Recliner
#984011
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Went in.Told the salesperson that i needed a wall hugger recliner. She assured me the one i ordered was. NOT! Called back to talk to salesperson. He assured me that the electronic version of recliner was a wall hugger. He agreed to wave the 15% restocking fee. Wasnt...
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1.0
Product
Art Van Furniture Recliner
#956773
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We purchased a lift chair in late June 2016, by the end of October 2016 (4 months later) the back was broken. I called and asked to exchange it, but was told I could only return it within 7 days of purchase. It didn't appear broken in the first week, why would we have...
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1.3
Product
Art Van Furniture Recliner
I didn't like
  • Customer service
  • Does not stand by warrant
#949274
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We bought $2,734.59 of furniture on Aug 29, 2016.Picked up the furniture on Sept 2, 2016. Complained that both recliners made noise on Sept 5, 2016. The one recliner was repaired on Oct 14, 2016. Art Van said after we complained again about the other recliner that was...
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1.0
Product
Art Van Furniture Recliner
#947876
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My recliner was delivered at the end of March.In June I was sitting in my chair and this bug run across me and of course my reaction was to brush it off of me. At the time I thought it looked like a carpet beetle. And then I started getting these little bites on my...
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Anonymous
Anonymous

Your pet carries more kinds of bugs and bacteria than you realize. Please be more properly educated before making a bad review.

Anonymous
Anonymous

I am an ex employee of Art Van and I can attest the fact that that has happened before. You are absolutely right, they put new furniture on the same truck that is used to rem...

Product
Art Van Furniture Recliner
#934085
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Every piece of furniture, love seat, couch, recliner were defective when delivered.We paid cash. When we went to get a refund, we were told we'd have to wait for a check from corporate. Furniture is terrible, as well as the people who do customer service at the TAylor...
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1.0
Product
Art Van Furniture Recliner
#842642
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