Manufacturer: Art Van Furniture Category: Sofas Clear all filters (58 of 58 reviews match)
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I bought a sectional (Soho brand) in January 2017, by the end of March 2017, the stitching started coming apart on 4 different areas of the sectional. This sectional was only 90 days old! They said, "if you didn't buy the warrenty, we can't help you." I said, it's only...
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Anonymous
LIsa Caldwell 1234

Your first mistake was buying a Soho sectional. That is a Clearance Center product and probably cost around $600. You really do get what you pay for. If you want quality, p...

1.0
Product
Art Van Furniture Sofa
#1034150
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Our experience with Art Van was horrible!We have purchased thousands of $$ over the last 20 years at various locations, and until this last time, we had been happy. We wanted to purchase a couch, but the one we wanted was back ordered for a month. So, we decided to buy...
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Anonymous
TK

I am experiencing the same thing. Brand new sofa, bought extra protection on fabric. After 7 months the fabric looks terrible - pilling, fraying, etc. I am a single women, wh...

neurodoc
neurodoc

Never believe a word a salesman says,just get right to the point, purchase your furniture and you're out the door. Don't fall for that warranty bs, as you can see why. You cou...

1.4
Product
Art Van Furniture Sofa
I didn't like
  • Warranty
  • Lack of customer service for warranty claims
  • Quality
#1034060
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Bought a sectional less then a week ago. Called to return it due to it just doesnt look or feel the same as it did in the store. Was told we bought a clearance item so we could not return it. I asked why was i not told it was a clearance item and since when can a...
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1.2
Product
Art Van Furniture Sofa
#1022732
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Art Van Furniture Sofa Review

#1024666
1.8
Horrible Furniture at high prices. Their furniture is *** so is their service! Couch ripped after a couple months. They keep sending someone to sew it instead of replacing it. We've had it 7 months and it's ripped 4x already probably more but we can't be home every week to get it sewed. Wood Furniture came with nics and scrapes. There furniture is *** look elsewhere.
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Art Van Furniture Sofa Review

#919660
Couch is still damaged awaiting replacement.
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Art Van Furniture Sofa Review

#771184
1.5
Ordered a couch at art van woodridge. I was informed that the item will be delivered within 4-6 weeks. Called the store and informed me that it would not be delivered for another two weeks (after 6 weeks has passed). Would not recommend Art Van to anyone. They don't stick to what they tell their customers
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Art Van Furniture Sofa Review

#619206
1.0
Bought recling sofa Ann Arbor Art Van .. Bent 1st month Service came out staid wait till it brakes ... Then replace Another month it broke have waited 2/12 months informed today will be another month and half for part ... Absurd !!! I paid cash !! No will help !!!
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Bought a new sofa that showed up with staples sticking out through the leather.They replaced it with another sofa....that would not recline on 1 side. They then explain that I should try a higher quality piece....(really?) But we do upgrade because we found one we...
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Anonymous
Anonymous

We also have the reclining sofa...electric..leather...it's crooked...if your sitting in it....it's ripped from the back top where it meets the back of the couch....this was ex...

2.0
Product
Art Van Furniture Sofa
#1005901
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Purchased a love seat and couch April 2016, 2 months ago the furniture was looking like it was 5 years old, cushions lost their shape, and the fabric started to call up, like you see on polyester fabric.Called today to check on my options. Well I was told this was in...
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2.1
Product
Art Van Furniture Sofa
#1002056
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I purchased a leather sofa and loveseat from Art Van, along with the 5-year extended leather warranty. After just a year or so, the sofa started ripping at the seams on the backs and the stuffing started coming out. I called their Service number and requested a service...
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2.4
Product
Art Van Furniture Sofa
I didn't like
  • Lack of customer service for warranty claims
#993806
Reply to reviews
I purchased a sofa as well as other furniture; dining room set, and bed room dresser set.When they delivered, I checked to make sure there were no tears or rips in my sofa and no, chips or dents in the dining room table and the BR dresser set. The delivery guys had a...
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2.8
Product
Art Van Furniture Sofa
I liked
  • Sales lady was great
I didn't like
  • I couldnt report a problem with my furniture after delivery
#946657
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Art Van Furniture Sofa Review from Roseville, Michigan
My husband and I purchased a couch which we were told was leather. The sales man also sold us the leather cleaner as well. The couch come to find out is not leather and is now peeling. The couch began to crack a bit and then it started peeling like it was painted. I...
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Anonymous
Anonymous

So you purchased the leather protection? Then surely you used the maintenance kit that they gave you to prevent peeling, right? Also, of course it is painted, have you ever ...

Dennismartin2015
Dennismartin2015

Before ever buying leath always flip it over and find a conner peace, you can tell by pulling on it plastic will give a lot more than leather and cuts east too. just a helpful...

2.6
Product
Art Van Furniture Sofa
#943257
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they stated they would send out a leg for sofa..3 days later no leg . No help ..no one returning numerous phone calls..doesn't anyone know about quality control.Very disappointed..Will never refer anyone to Art Van furniture..Now who is responsible for putting this leg...
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2.2
Product
Art Van Furniture Sofa
#937229
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I just recieved my suppose to be new couch not only did it have numerous flaws but they took a black sharpie marker to try and cover up the tears in this so called 700 and some dollar couch I just bought.Let alone the day before *** to give you a time is bullcrap and...
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1.5
Product
Art Van Furniture Sofa
#923866
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