Product: Art Van Furniture Sofa Clear all filters (0 of 89 reviews match)
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I ordered the new Detroit Sofa Ambassador Sofa and apartment sized sofa and was told i would be able to pick the pillows from another collection. The sales person assured me he would be able to get me the pillows from the St Clair collection. $ weeks into my custom...
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1.5
Product
Art Van Furniture Sofa
I liked
  • Story i was told
I didn't like
  • Its all changed no i have my order
#1290984
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Art Van Furniture - Disgusted and wish i never tried them

Have suppose to fbe leather furniture thst is less than 2 years old have had a host of problems with this company who refused to honor warranty. To contact the store or headquarters is a joke. These people could care less and treat you accordingly. They are like horrible car salesmen they roll out the red carpet to get your business and then treat you like a dirty secret
1.4
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
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Art Van Furniture Sofa
#1266566
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We purchased a leather sectional and chair in the summer of 2012. Waited 3-4 months to get it. The quality didn't look good and the chair fabric was on crooked, so we called customer service, they came out and basically said that is how the pieces were supposed to look.
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1.6
Product
Art Van Furniture Sofa
#1256430
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bought a sofa,loveseat7 weeks ago .loveseat wrong color sofa damaged.10days later got right loveseat. was told id get a call for someone to inspect sofa called salesman Omega advised me g.m. would call still hasn't. called Omega back and told him to send someone to...
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Anonymous
Mr. Feeny

If you're going to complain about something, make sure you use proper grammar.*liars

Product
Art Van Furniture Sofa
I didn't like
  • Terrible customer service
#1254920
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Art Van Furniture - Leather couch peeling.( tanned leather does not peel)
My wife pointed Out that the couch was peeling (leather)Called the service center someone came out took pictures told me to call in three days. called back in four days.Art van Told me that they can repair it for $75 because I did not report it sooner than five days of...
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Anonymous
Anonymous

I would like to know what kind of sectional this is? We just purchased one from art van but have not delivered yet. Looks like the one we purchased. Synergy is the brand.

Anonymous
Ron R

I am in the same situation with Art Van and and their so called leather couch. Real leather does not peel. I am getting the corporate run around. Good money spent on junk and ...

1.0
Product
Art Van Furniture Sofa
I liked
  • Ronny the salesman
I didn't like
  • Useless warranty
#1230915
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Art Van Furniture - Hidden Bed Bugs

My mother purchased a couch and chair from ArtVan in Nov. 2017,didn't see any problems with the furniture when it was brought into her home and now 4 months later and infestations of bed bugs show up in the arm of the couch as though the couch sat straight up on a floor,and in the bottom of her chair. All of the bed bugs were babies and now she's out $1600 and ArtVan states they can't do anything.
1.0
Details
Customer service
Product
Art Van Furniture Sofa
#1225780
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Art Van Furniture - Defective furniture delivered
Art Van Furniture - Defective furniture delivered
My leather sofa set was delivered on December 20th. The furniture looked fine. Within weeks, there was a very small peel or crack on the sofa. I called the Service Deoartment and he said he coukd take care of that. A week later, I moved the sofa to dust behind it. I...
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Anonymous
Anonymous

This is not a cut this is weak split hide and it is a defect. You need to call cs back to fight your case.

1.6
Product
Art Van Furniture Sofa
#1217456
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We were lead astray on their “fabric protection” (though they did end up refunding that portion - the ONLY positive about this experience), and the couch was delivered broken. There’s no way it was this way but as it was an “as is” floor sample we are stuck with it....
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1.0
Product
Art Van Furniture Sofa
#1216240
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Art Van Furniture - Incompetence
Art Van Furniture - Incompetence
In June, we purchased a right facing sectional, delivery brought a left facing. We asked to have that returned l, after less than 6 months, our $1200 sofa cracked in the center, service rep stated no support leg had been added during set-up, we have since been...
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2.2
Product
Art Van Furniture Sofa
#1214757
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Art Van Furniture - Poorly made furniture
Art Van Furniture - Poorly made furniture
My husband and I decided to buy furniture for our new home from art van.We wanted something custom and good quality pieces so we spend over $3,000 on the sofas. The sales person reassured us we were buying great quality pieces and we should have no problem with them...
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2.2
Product
Art Van Furniture Sofa
I liked
  • Some products
  • I liked store
I didn't like
  • Unwilling to work with you
#1200465
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