Manufacturer: Art Van Furniture Category: Sofas Clear all filters (69 of 69 reviews match)
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We bought a leather power reclining sofa set from Art VAN 10 months back. One part of the sofa is shaking and the cup holders broke Sofa is sinking already. We called the warranty service. A representative was sent by them. He was so rude that he was not ready to...
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1.8
Product
Art Van Furniture Sofa
#1097662
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We bought the sofa with 10 year leather protection ... after 3 year we had leather peel off so we called art van they said it cannot be repaired but they said they can give credit for 90%. And then on top I have to pay shipping ... also my warranty get collapse.. so...
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1.0
Product
Art Van Furniture Sofa
#1091453
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My parents purchased a couch and mattress from the Westland Michigan location in july and now are battling a bed bug infestation.They are now out over 1500 dollars on exterminator costs. my mother is on disability and of very poor health and they can barely afford...
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Anonymous
Sandi

I will never shop there again!! Shame on such a big company!

Product
Art Van Furniture Sofa
#1088779
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Art Van Furniture - We bought two sofas

#1100630
Two sofas delivered fro artvan pricing was fine delivery fine 4 weeks later still waiting for the chemical smell from the foam to dissipate its more persisent than fresh wall paint made in the usa i dont get i expected better
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Art Van Furniture - Broken Springs

#1081822
2.8
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I bought a sofa and loveseat in May of 2017. One month after later the springs shifted and broke. Supposely it was repaired. Two weeks later same issue. I thought it was fixed. One week after the second repair... same problem. They are going to replace the sofa, but why is this happening to a new sofa? I will NEVER purchase ANYTHING from Art Van EVER again!
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Art Van Furniture Sofa Review

#1024666
1.8
Details
Horrible Furniture at high prices. Their furniture is *** so is their service! Couch ripped after a couple months. They keep sending someone to sew it instead of replacing it. We've had it 7 months and it's ripped 4x already probably more but we can't be home every week to get it sewed. Wood Furniture came with nics and scrapes. There furniture is *** look elsewhere.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Art Van Furniture Sofa Review

#919660
Couch is still damaged awaiting replacement.
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Couch/Loveseat est delivery, 2-3 different estimates, got to the warehouse at about 7 weeks from a 4-6wk window, delivery???Oh, well delivery you cant get til you pay your balance off....paid, OH, that'll be another 3 weeks!! We are two working people, who can't just...
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Art Van Furniture Sofa
#1076414
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Art Van Furniture - Bad material leather couch
The whole point of me calling right away because that's when I started noticing is slowly cracking every time I use leather conditioner. The fact that I only had this couch for less than 2 years it shouldn't be doing this. We used our cleaner/conditioner once a month...
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Art Van Furniture Sofa
#1059248
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I purchased $4,000 leather couch which is been repaired a few times and all the others falling apart and cracking it's only been a few years we do everything on a timely basis as requested for art van and we also bought a $4,000 Kingsdown bed and you feel like you're...
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1.8
Product
Art Van Furniture Sofa
#1051563
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I bought a sofa called several times when they came out they would exchange it only to still have issues after the 5th time they told me they cant help me so now all i have is a sofa thats junk.There was huge gaps where the back of sofa is suppose to meet flush with...
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1.0
Product
Art Van Furniture Sofa
#1050933
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I bought a sectional (Soho brand) in January 2017, by the end of March 2017, the stitching started coming apart on 4 different areas of the sectional. This sectional was only 90 days old! They said, "if you didn't buy the warrenty, we can't help you." I said, it's only...
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Anonymous
Mark

Sectional blows... period. Tried to purchase the chase portion because the leather (red paper) on mine is cracked and horrible looking but they don't sell it in sections. L...

Anonymous
LIsa Caldwell 1234

Your first mistake was buying a Soho sectional. That is a Clearance Center product and probably cost around $600. You really do get what you pay for. If you want quality, p...

1.0
Product
Art Van Furniture Sofa
#1034150
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Our experience with Art Van was horrible!We have purchased thousands of $$ over the last 20 years at various locations, and until this last time, we had been happy. We wanted to purchase a couch, but the one we wanted was back ordered for a month. So, we decided to buy...
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Anonymous
TK

I am experiencing the same thing. Brand new sofa, bought extra protection on fabric. After 7 months the fabric looks terrible - pilling, fraying, etc. I am a single women, wh...

neurodoc
neurodoc

Never believe a word a salesman says,just get right to the point, purchase your furniture and you're out the door. Don't fall for that warranty bs, as you can see why. You cou...

1.4
Product
Art Van Furniture Sofa
I didn't like
  • Warranty
  • Customer service
  • Quality
#1034060
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Bought a sectional less then a week ago. Called to return it due to it just doesnt look or feel the same as it did in the store. Was told we bought a clearance item so we could not return it. I asked why was i not told it was a clearance item and since when can a...
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1.2
Product
Art Van Furniture Sofa
#1022732
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