Manufacturer: Art Van Furniture Category: Sofas Clear all filters (66 of 66 reviews match)
filters
manufacturer:
seller:
Show
state:
Show
city:
Show
category:
My parents purchased a couch and mattress from the Westland Michigan location in july and now are battling a bed bug infestation.They are now out over 1500 dollars on exterminator costs. my mother is on disability and of very poor health and they can barely afford...
Read more
Anonymous
Sandi

I will never shop there again!! Shame on such a big company!

Product
Art Van Furniture Sofa
#1088779
Reply to reviews
Couch/Loveseat est delivery, 2-3 different estimates, got to the warehouse at about 7 weeks from a 4-6wk window, delivery???Oh, well delivery you cant get til you pay your balance off....paid, OH, that'll be another 3 weeks!! We are two working people, who can't just...
Read more
Product
Art Van Furniture Sofa
#1076414
Reply to reviews
Art Van Furniture - Bad material leather couch
The whole point of me calling right away because that's when I started noticing is slowly cracking every time I use leather conditioner. The fact that I only had this couch for less than 2 years it shouldn't be doing this. We used our cleaner/conditioner once a month...
Read more
Product
Art Van Furniture Sofa
#1059248
Reply to reviews

Art Van Furniture - Broken Springs

#1081822
2.8
I bought a sofa and loveseat in May of 2017. One month after later the springs shifted and broke. Supposely it was repaired. Two weeks later same issue. I thought it was fixed. One week after the second repair... same problem. They are going to replace the sofa, but why is this happening to a new sofa? I will NEVER purchase ANYTHING from Art Van EVER again!
Comment
Show

Art Van Furniture Sofa Review

#1024666
1.8
Horrible Furniture at high prices. Their furniture is *** so is their service! Couch ripped after a couple months. They keep sending someone to sew it instead of replacing it. We've had it 7 months and it's ripped 4x already probably more but we can't be home every week to get it sewed. Wood Furniture came with nics and scrapes. There furniture is *** look elsewhere.
Comment
Show

Art Van Furniture Sofa Review

#919660
Couch is still damaged awaiting replacement.
Comment
Show

Art Van Furniture Sofa Review

#771184
1.5
Ordered a couch at art van woodridge. I was informed that the item will be delivered within 4-6 weeks. Called the store and informed me that it would not be delivered for another two weeks (after 6 weeks has passed). Would not recommend Art Van to anyone. They don't stick to what they tell their customers
Comment
Show
I purchased $4,000 leather couch which is been repaired a few times and all the others falling apart and cracking it's only been a few years we do everything on a timely basis as requested for art van and we also bought a $4,000 Kingsdown bed and you feel like you're...
Read more
1.8
Product
Art Van Furniture Sofa
#1051563
Reply to reviews
I bought a sofa called several times when they came out they would exchange it only to still have issues after the 5th time they told me they cant help me so now all i have is a sofa thats junk.There was huge gaps where the back of sofa is suppose to meet flush with...
Read more
1.0
Product
Art Van Furniture Sofa
#1050933
Reply to reviews
I bought a sectional (Soho brand) in January 2017, by the end of March 2017, the stitching started coming apart on 4 different areas of the sectional. This sectional was only 90 days old! They said, "if you didn't buy the warrenty, we can't help you." I said, it's only...
Read more
Anonymous
Mark

Sectional blows... period. Tried to purchase the chase portion because the leather (red paper) on mine is cracked and horrible looking but they don't sell it in sections. L...

Anonymous
LIsa Caldwell 1234

Your first mistake was buying a Soho sectional. That is a Clearance Center product and probably cost around $600. You really do get what you pay for. If you want quality, p...

1.0
Product
Art Van Furniture Sofa
#1034150
Reply to reviews
Our experience with Art Van was horrible!We have purchased thousands of $$ over the last 20 years at various locations, and until this last time, we had been happy. We wanted to purchase a couch, but the one we wanted was back ordered for a month. So, we decided to buy...
Read more
Anonymous
TK

I am experiencing the same thing. Brand new sofa, bought extra protection on fabric. After 7 months the fabric looks terrible - pilling, fraying, etc. I am a single women, wh...

neurodoc
neurodoc

Never believe a word a salesman says,just get right to the point, purchase your furniture and you're out the door. Don't fall for that warranty bs, as you can see why. You cou...

1.4
Product
Art Van Furniture Sofa
I didn't like
  • Warranty
  • Customer service
  • Lack of customer service for warranty claims
#1034060
Reply to reviews
Bought a sectional less then a week ago. Called to return it due to it just doesnt look or feel the same as it did in the store. Was told we bought a clearance item so we could not return it. I asked why was i not told it was a clearance item and since when can a...
Read more
1.2
Product
Art Van Furniture Sofa
#1022732
Reply to reviews
Terrible experience.Seat cushions deflated 6 mths after buying. Had to call someone out to fix 2 holes left by manufacturer. Then back of frame broke which poked hole into back panel. Took 7 wks for them to MAKE panel & come out to fix frame & replace panel only to...
Read more
1.0
Product
Art Van Furniture Sofa
#1019020
Reply to reviews
Bought a new sofa that showed up with staples sticking out through the leather.They replaced it with another sofa....that would not recline on 1 side. They then explain that I should try a higher quality piece....(really?) But we do upgrade because we found one we...
Read more
Anonymous
Anonymous

We also have the reclining sofa...electric..leather...it's crooked...if your sitting in it....it's ripped from the back top where it meets the back of the couch....this was ex...

2.0
Product
Art Van Furniture Sofa
#1005901
Reply to reviews