Product: Art Van Furniture Sofa Clear all filters (0 of 94 reviews match)
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The sectional was just terrible. I am extremely allergic to feathers and specifically asked them what the cushions were made of and they told me " there are no feathers on this couch" well that was a bunch of *** they told me what I wanted to hear just to get the sale.
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1.9
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Art Van Furniture Sofa
I didn't like
  • All of it just was horrible
#1403720
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Art Van Furniture - Awful Quality

Art Van Furniture - Awful Quality
Art Van Furniture - Awful Quality
We bought several pieces of furniture a year ago, the recliner has been replaced already due to the seams ripping apart. Now the couch seams are ripping apart, the fabric has pilled terribly & guess what?!? My warranty just ended!! I will not PAY for a couch to be repaired that I bought ONE year ago!! My previous couch from Williams lasted 15 years!
2.5
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Art Van Furniture Sofa
#1392156
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I ordered the new Detroit Sofa Ambassador Sofa and apartment sized sofa and was told i would be able to pick the pillows from another collection. The sales person assured me he would be able to get me the pillows from the St Clair collection. $ weeks into my custom...
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1.5
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Art Van Furniture Sofa
I liked
  • Story i was told
I didn't like
  • Its all changed no i have my order
#1290984
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Art Van Furniture - Warranty for couch
Art Van Furniture - Warranty for couch
Art Van Furniture - Warranty for couch
Art Van Furniture - Warranty for couch
I bought a couch from artvan and I paid extra money for life warranty that covers for leather wear and tear. The couch became wear and tear, and contacted with them. They sent someone to check the damage and he gave me a number that I can call after 24 hours and left...
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Anonymous
That Guy

The warranty would have fully covered the issue if it were to be reported as soon as any cracking, peeling, or bubbling was noticed. Almost the entire inside are is missing ma...

Anonymous
JohnT

Number one; the leather protection warranty is a 10 year warranty, not lifetime. Number two; It protects against cracking and peeling of the leather while being properly maint...

1.9
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Art Van Furniture Sofa
#1277456
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Our couch turned color after having it less than 2 years and using it for only 4 months and they refused to take care of the issue. They have *** poor customer service. Warranty is a joke!!!!
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Anonymous
M Abdurah

I bought couch that I paid life warranty for leather wear and tear with in less than two years the leather started being wear and tear and I contacted them they sent people to...

1.5
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Art Van Furniture Sofa
#1275482
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Art Van Furniture - Disgusted and wish i never tried them

Have suppose to fbe leather furniture thst is less than 2 years old have had a host of problems with this company who refused to honor warranty. To contact the store or headquarters is a joke. These people could care less and treat you accordingly. They are like horrible car salesmen they roll out the red carpet to get your business and then treat you like a dirty secret
1.4
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Advertised vs Delivered
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Exchange, Refund and Cancellation Policy
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Art Van Furniture Sofa
#1266566
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We purchased a leather sectional and chair in the summer of 2012. Waited 3-4 months to get it. The quality didn't look good and the chair fabric was on crooked, so we called customer service, they came out and basically said that is how the pieces were supposed to look.
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1.6
Product
Art Van Furniture Sofa
#1256430
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bought a sofa,loveseat7 weeks ago .loveseat wrong color sofa damaged.10days later got right loveseat. was told id get a call for someone to inspect sofa called salesman Omega advised me g.m. would call still hasn't. called Omega back and told him to send someone to...
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Anonymous
Mr. Feeny

If you're going to complain about something, make sure you use proper grammar.*liars

Product
Art Van Furniture Sofa
I didn't like
  • Terrible customer service
#1254920
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Art Van Furniture - Leather couch peeling.( tanned leather does not peel)
My wife pointed Out that the couch was peeling (leather)Called the service center someone came out took pictures told me to call in three days. called back in four days.Art van Told me that they can repair it for $75 because I did not report it sooner than five days of...
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Anonymous
Anonymous

I would like to know what kind of sectional this is? We just purchased one from art van but have not delivered yet. Looks like the one we purchased. Synergy is the brand.

Anonymous
Ron R

I am in the same situation with Art Van and and their so called leather couch. Real leather does not peel. I am getting the corporate run around. Good money spent on junk and ...

1.0
Product
Art Van Furniture Sofa
I liked
  • Ronny the salesman
I didn't like
  • Useless warranty
#1230915
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Art Van Furniture - Hidden Bed Bugs

My mother purchased a couch and chair from ArtVan in Nov. 2017,didn't see any problems with the furniture when it was brought into her home and now 4 months later and infestations of bed bugs show up in the arm of the couch as though the couch sat straight up on a floor,and in the bottom of her chair. All of the bed bugs were babies and now she's out $1600 and ArtVan states they can't do anything.
1.0
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Customer service
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Art Van Furniture Sofa
#1225780
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