Manufacturer: Art Van Furniture Category: Sofas Clear all filters (63 of 63 reviews match)
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Art Van Furniture - Bad material leather couch
The whole point of me calling right away because that's when I started noticing is slowly cracking every time I use leather conditioner. The fact that I only had this couch for less than 2 years it shouldn't be doing this. We used our cleaner/conditioner once a month...
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Product
Art Van Furniture Sofa
#1059248
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I purchased $4,000 leather couch which is been repaired a few times and all the others falling apart and cracking it's only been a few years we do everything on a timely basis as requested for art van and we also bought a $4,000 Kingsdown bed and you feel like you're...
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1.8
Product
Art Van Furniture Sofa
#1051563
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I bought a sofa called several times when they came out they would exchange it only to still have issues after the 5th time they told me they cant help me so now all i have is a sofa thats junk.There was huge gaps where the back of sofa is suppose to meet flush with...
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1.0
Product
Art Van Furniture Sofa
#1050933
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Art Van Furniture Sofa Review

#1024666
1.8
Horrible Furniture at high prices. Their furniture is *** so is their service! Couch ripped after a couple months. They keep sending someone to sew it instead of replacing it. We've had it 7 months and it's ripped 4x already probably more but we can't be home every week to get it sewed. Wood Furniture came with nics and scrapes. There furniture is *** look elsewhere.
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Art Van Furniture Sofa Review

#919660
Couch is still damaged awaiting replacement.
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Art Van Furniture Sofa Review

#771184
1.5
Ordered a couch at art van woodridge. I was informed that the item will be delivered within 4-6 weeks. Called the store and informed me that it would not be delivered for another two weeks (after 6 weeks has passed). Would not recommend Art Van to anyone. They don't stick to what they tell their customers
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Art Van Furniture Sofa Review

#619206
1.0
Bought recling sofa Ann Arbor Art Van .. Bent 1st month Service came out staid wait till it brakes ... Then replace Another month it broke have waited 2/12 months informed today will be another month and half for part ... Absurd !!! I paid cash !! No will help !!!
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I bought a sectional (Soho brand) in January 2017, by the end of March 2017, the stitching started coming apart on 4 different areas of the sectional. This sectional was only 90 days old! They said, "if you didn't buy the warrenty, we can't help you." I said, it's only...
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Anonymous
LIsa Caldwell 1234

Your first mistake was buying a Soho sectional. That is a Clearance Center product and probably cost around $600. You really do get what you pay for. If you want quality, p...

1.0
Product
Art Van Furniture Sofa
#1034150
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Our experience with Art Van was horrible!We have purchased thousands of $$ over the last 20 years at various locations, and until this last time, we had been happy. We wanted to purchase a couch, but the one we wanted was back ordered for a month. So, we decided to buy...
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Anonymous
TK

I am experiencing the same thing. Brand new sofa, bought extra protection on fabric. After 7 months the fabric looks terrible - pilling, fraying, etc. I am a single women, wh...

neurodoc
neurodoc

Never believe a word a salesman says,just get right to the point, purchase your furniture and you're out the door. Don't fall for that warranty bs, as you can see why. You cou...

1.4
Product
Art Van Furniture Sofa
I didn't like
  • Warranty
  • Quality
  • Customer service
#1034060
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Bought a sectional less then a week ago. Called to return it due to it just doesnt look or feel the same as it did in the store. Was told we bought a clearance item so we could not return it. I asked why was i not told it was a clearance item and since when can a...
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1.2
Product
Art Van Furniture Sofa
#1022732
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Terrible experience.Seat cushions deflated 6 mths after buying. Had to call someone out to fix 2 holes left by manufacturer. Then back of frame broke which poked hole into back panel. Took 7 wks for them to MAKE panel & come out to fix frame & replace panel only to...
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1.0
Product
Art Van Furniture Sofa
#1019020
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Bought a new sofa that showed up with staples sticking out through the leather.They replaced it with another sofa....that would not recline on 1 side. They then explain that I should try a higher quality piece....(really?) But we do upgrade because we found one we...
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Anonymous
Anonymous

We also have the reclining sofa...electric..leather...it's crooked...if your sitting in it....it's ripped from the back top where it meets the back of the couch....this was ex...

2.0
Product
Art Van Furniture Sofa
#1005901
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Purchased a love seat and couch April 2016, 2 months ago the furniture was looking like it was 5 years old, cushions lost their shape, and the fabric started to call up, like you see on polyester fabric.Called today to check on my options. Well I was told this was in...
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2.1
Product
Art Van Furniture Sofa
#1002056
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I purchased a leather sofa and loveseat from Art Van, along with the 5-year extended leather warranty. After just a year or so, the sofa started ripping at the seams on the backs and the stuffing started coming out. I called their Service number and requested a service...
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2.4
Product
Art Van Furniture Sofa
I didn't like
  • Lack of customer service for warranty claims
#993806
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