Product: Art Van Furniture Sofa Clear all filters (81 of 81 reviews match)
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Art Van Furniture - Defective furniture delivered
Art Van Furniture - Defective furniture delivered
My leather sofa set was delivered on December 20th. The furniture looked fine. Within weeks, there was a very small peel or crack on the sofa. I called the Service Deoartment and he said he coukd take care of that. A week later, I moved the sofa to dust behind it. I...
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1.6
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Art Van Furniture Sofa
#1217456
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We were lead astray on their “fabric protection” (though they did end up refunding that portion - the ONLY positive about this experience), and the couch was delivered broken. There’s no way it was this way but as it was an “as is” floor sample we are stuck with it....
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1.0
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Art Van Furniture Sofa
#1216240
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Art Van Furniture - Poorly made furniture
Art Van Furniture - Poorly made furniture
My husband and I decided to buy furniture for our new home from art van.We wanted something custom and good quality pieces so we spend over $3,000 on the sofas. The sales person reassured us we were buying great quality pieces and we should have no problem with them...
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2.2
Product
Art Van Furniture Sofa
I liked
  • Some products
  • I liked store
I didn't like
  • Unwilling to work with you
#1200465
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I purchased a sofa and when I got it home all the staples from the back were coming off.I could not put my arms on the arm rests because all you could feel were the 2/4 used to build sofa. Tech came out pounded nails in and place a cardboard in arm rest. Still as a...
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Art Van Furniture Sofa
#1180751
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Art Van Furniture - Absolutely Horrible Experience

Bought a leather couch. First one came with a huge nick in it. They replaced it. Second one has a huge nick in it - same spot. I’ve had several people come look at it and they are blaming me. I am done with this place. They have been so rude. I have 5 more rooms to furnish and I won’t be going back to them.
1.5
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Advertised vs Delivered
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Diversity of Products or Services
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Art Van Furniture Sofa
#1177521
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Bought a beautiful reclining sofa from Art Van Chesterfield Mi , in late April 2017 it is now Jan 2018 and it is falling apart . Called and was told sorry I declined the 150.00 warranty and there was nothing they could do. it is less than 8 months old and is literally...
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2.2
Product
Art Van Furniture Sofa
I didn't like
  • Way that you get treated after you call to discuss issues
#1165125
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Art Van Furniture - Quality of products

Art Van Furniture - Quality of products
Bought a sofa 2 weeks ago and seats are breaking. Return to store to talk with managers about the quality of products and they wanted to sell me warranty.
1.0
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Delivery Service
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Art Van Furniture Sofa
#1164566
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Art Van Furniture - Defective, Poorly made Sofa Bed

I purchased this Sofa & two Accent Chairs on 11/15/17 the seat cushions are sinking into the back of the Sofa on the Left & Right sides...2 Robo-technicians came out & quoted a script, one of them told me just sit in the middle (what)!...I need this Sofa Bed replaced.
2.8
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
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Warranty
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Art Van Furniture Sofa
#1161859
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Art Van Furniture - My couch ruined at 3 months old

My couch that i paid a G for looks like a peeling piece of CRAP. I talked to multiple ppl and was told to eff off. I paid for the warrant and got nada. I wanna set it on FIRE.
1.0
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Art Van Furniture Sofa
#1148178
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I received my sectional 3days before thanksgiving. The 2nd day of me having my sectional in my home I noticed thread coming lose in two different pieces, and the console had an tare in it on the side. I called art van the same day, they sent someone one out to repair...
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3.0
Product
Art Van Furniture Sofa
#1139647
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