Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
1 comment

Bought a new sofa that showed up with staples sticking out through the leather.They replaced it with another sofa....that would not recline on 1 side.

They then explain that I should try a higher quality piece....(really?) But we do upgrade because we found one we loved. Wait a month for it and it shows up with broken armrests. 3 couches and 2 months later I am gladly taking my business elsewhere.

No offer to discount for issues, manager wouldnt even talk to me directly on phone or when I went in the store.What a joke.

Review about: Art Van Furniture Sofa.

Reason of review: Damaged or defective.

Had an Experience with Art Van Furniture?

Write a review


Terms of Service
Post Comment
Detroit, Michigan, United States #1294155

We also have the reclining's crooked...if your sitting in's ripped from the back top where it meets the back of the couch....this was expensive!!!$2500!

We purchased like 5 years ago...started 2 years after explanation why this would happen.

It's happening everywhere...on all seams now...I'm furious!!!It's occurring to our love seat also

You May Also Like