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2 comments

I will never shop at art van ever again.My husband and I purchased a couch which we were told was leather.

The sales man also sold us the leather cleaner as well. The couch come to find out is not leather and is now peeling. The couch began to crack a bit and then it started peeling like it was painted. I called the moment I noticed the couch was peeling because it became rapid.

I was told by the tech who came to photo the couch that unfortunately it's not covered under the 10 year warranty that was purchased. Keep in mind the couch is less than two years old. Again, I will never purchase furniture of any kind from art van again and will try to dissuade anyone I know from purchasing there as well.

This is what you get for spending thousands of dollars at a store and in return you get shafted.Good luck to anyone who chooses to purchase any furniture and a warranty.

This reviewer shared experience about warranty issue and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Art Van Furniture and uploaded a picture. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Art Van Furniture.

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Anonymous
Grand Rapids, Michigan, United States #1255439

So you purchased the leather protection?Then surely you used the maintenance kit that they gave you to prevent peeling, right?

Also, of course it is painted, have you ever seen a green cow? or a red one? I know your sofa is ivory, but I think you catch my drift. Leather is like skin, if you don't maintain it properly it will dry up and crack and even peel.

Oh and let me guess, you purchased a $300 sofa from the clearance center?

Dennismartin2015
Ottawa, Ontario, Canada #1232268

Before ever buying leath always flip it over and find a conner peace, you can tell by pulling on it plastic will give a lot more than leather and cuts east too. just a helpful hint for next time, buyer beware!

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