Product: Art Van Furniture Sofa Warranty Clear all filters (0 of 6 reviews match)
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I have purchases a lot of furniture from Art Van and every time they sold me on the Lifetime Stain Protection service - they said it was great they will come out and clean your entire sofa no questions asked whenever you want. I never used it until now. I came home to...
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1.3
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Art Van Furniture Sofa Warranty
I didn't like
  • Warranty
  • Customer service with me
  • Refused to stand behind what they sale
#1240817
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I will never step foot in a art van furniture store again purchased a leather couch with matching leather chair. Cushion on leather couch is flaking off the cushion. Purchased the leather protection coverage and warranty company denied the claim due to WEAR and TEAR,...
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Anonymous
Anonymous

Still have not been contacted by art van to resolve the issue on my leather couch, there furniture is junk

sandralynndavis
sandralynndavis

Real leather does not flake. I’m sure you bought something called “bonded” leather or some other nonsense. It should be illegal to have leather in the description. It’s very m...

1.0
Product
Art Van Furniture Sofa Warranty
#1230282
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Art Van Furniture - Leather Sofa lost its color

Art Van Furniture - Leather Sofa lost its color
Art Van Furniture - Leather Sofa lost its color
Art Van Furniture - Leather Sofa lost its color
They made us purchase the life long warranty but still they did not do anything with our furniture .Pls Don't buy from Art Van their customers service is so poor and rude .
1.3
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Art Van Furniture Sofa Warranty
#1051880
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I bought a leather living room set less than 6 months ago.I also bought the warranty with it, I specifically asked does it cover the leather and was informed YES! Fast forward to now, the leather is tearing so I called Art Van warranty department, they say leather is...
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1.3
Product
Art Van Furniture Sofa Warranty
I didn't like
  • There return policy
  • Being ripped off
  • Poor follow-up
#1021580
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Purchase a warranty for my sofa. The two Art Van Guys came out to remove a stain which clearly they did not want to do. After two attempts, stain still there. Also purchase a bed, which I did the testing laying down, turning over on the left side, the right side and on...
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Anonymous
Anonymous

I didn't catch what the issue was.....

3.1
Product
Art Van Furniture Sofa Warranty
I liked
  • No comment
I didn't like
  • Customer service with me
  • Customer service toward my sister
#1000718
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Warranty claim for dye rubbing off a couch Guys came right out and ok'd the replacement 15 weeks ago and my calls and emails go unanswered. This is not the first issue with them. The last time we had a 2 week delivery promise and got furniture 4 months later. I...
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Anonymous
Anonymous

I bought couches 1 cushion was flat they came out and replaced couch and now same couch has broken boards and springs... customer service good but furniture not so good...

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Art Van Furniture Sofa Warranty
#929938
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