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I bought a leather living room set less than 6 months ago.I also bought the warranty with it, I specifically asked does it cover the leather and was informed YES!

Fast forward to now, the leather is tearing so I called Art Van warranty department, they say leather is only covered if it's peeling or ripping at the seams! I explain to her that I asked before I purchased the warranty about the leather and they said yes it's covered. She say they won't cover any rips/tears in the leather! Now I'm stuck with a brand ne living room set with a tear in it!

Pissed!I will never shop with them again!

Review about: Art Van Furniture Sofa Warranty.

I didn't like: Very slow customer service, Poor follow-up, There return policy, Being ripped off.

Review #1021580 is a subjective opinion of a user.

1.3
Value for money
Warranty
Price Affordability
Style and Design
Exchange, Refund and Cancellation Policy
Reliability
Website
Product or Service Quality
Delivery Service
Diversity of Products or Services
Staff
Customer service
Reason of Review / Monetary Loss Not as described / Not specified
Preferred solution Not specified

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