Not resolved

I bought a sectional (Soho brand) in January 2017, by the end of March 2017, the stitching started coming apart on 4 different areas of the sectional.This sectional was only 90 days old!

They said, "if you didn't buy the warrenty, we can't help you." I said, it's only 90 days old. They still wouldn't do anything! I called corporate office and they also said sorry, nothing we can do. Their furniture is not made well and obviously they know that, because any other store would have stood behind what they sell.

It's amazing when you go to Art Van to buy furniture, they are all about customer service (*** kissers), but when you need customer service after your purchase, they don't want to help you at all!

I will never step foot in an Art Van Store again!#theyselljunk

Review about: Soho Brand Sectional.

Review #1034150 is a subjective opinion of a user.

Exchange, Refund and Cancellation Policy
Customer service
Product or Service Quality
Value for money
Diversity of Products or Services
PRODUCT OR SERVICE Art Van Furniture Sofa
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

Had an Experience with Art Van Furniture?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
LIsa Caldwell 1234

Your first mistake was buying a Soho sectional.That is a Clearance Center product and probably cost around $600.

You really do get what you pay for. If you want quality, pay more for non Clearance Center items. With that being said, I'm sure a warranty was offered to you at the time of the purchase.

If you are going to go cheap, next time get a warranty.No, I am not an Art Van employee.

to LIsa Caldwell 1234 #1330570

I paid $1,000 for it...I knew it wasn't a high quality sectional, but 90 days old and falling apart? I figured I would be able to get at least a year or two out of it.

You May Also Like

Review about Art Van Furniture Leather Couch from Dearborn Heights, Michigan Art Van Furniture "Refused to fix my couches after color fading for one of the most expensive sets they have..." Read more Art Van Furniture - Less than 2 year old recliners Art Van Furniture " Back to the Art Van story about their warrantee, or lack of it. They agreed to negotiate with me but I had to take down my posts on Facebook first,..." Read more Review about Art Van Furniture Dining Room Chair from Alto, Michigan Art Van Furniture "I've bought 2 dining room tables from this place and several couches. I will no longer shop here. Dining room table chairs are junk. The cross bars break and they..." Read more Art Van Furniture - Review about Leather Couch from Sylvania, Ohio Art Van Furniture "Terrible horrible warranty service, the tech insulted our intelligence when he concluded its leather color fading (after 6 months of purchase), we requested second look and he would not change..." Read more Weathertech Canada - Terrible Mat fit and louzy costumer service Weathertech Canada "I purchased a set of front floor mats for my 2017 Jaguar XE. They took weeks to arrive and when they did unfortunately the fit was awful. There are big..." Read more Truebill Inc - Truebill.com Scam Truebill Inc "The main reason why I downloaded this app was to cancel unwanted subscriptions. After a month of "canceling" the subscriptions, I was still being billed out by the companies! I..." Read more Leagle.com/plainsite.org and unitedstatescourts.org all ruthless websites that destroy the careers and reputations of Americans for sinister motives Leagle "When it comes to monetized websites such as leagle.com, plainsite.org and unitedstatescourts.org there may be something much more sinister behind these ruthless website then ever imagined. These websites mentioned are..." Read more The Womens Building - The Maestrapeace The Womens Building "Juana Alicia, Miranda Bergman, Edythe Boone, Susan Kelk Cevantes, Meera Desai, Yvonne Littleton and Irene Perez, The Maestrapeace, 1994 Emma Roper June 29, 2017 1088 word count In 2012, David..." Read more