Product: Art Van Furniture Warranty Clear all filters (33 of 33 reviews match)
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Took out a warranty on my furniture upholstery (A WASTE), got a stain on it. Call them to come out and they did. The two of them. One of them sprayed on stain upholstery, Took his rag out and wipe on it a couple times. Told me to let it dry and the stain will be gone. ...
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Anonymous
Anonymous

Call the service dept back and let them know the stain did not come out. Per the terms of the warranty, they will replace the piece if the stain cannot be removed as long as ...

Anonymous
Anonymous

Call the service dept back and let them know the stain did not come out. Per the terms of the warranty, they will replace the piece if the stain cannot be removed as long as ...

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Art Van Furniture Warranty
#814577
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Art Van officially has the WORST customer service I have EVER experienced. My husband and I bought a couch from them. Upon arrival of the couch, we noticed that it was unfinished. The front panel of one of the arm rests was completely missing and we could see all of...
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Anonymous
Anonymous

Why didn't you just send the sofa back after inspecting it? Even without a warranty they would have returned the sofa

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Art Van Furniture Warranty
#801681
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They sold me a warranty on couch and love seat,they came and dyed a stain they couldn't get out,looked like paint.left us dye so we didnt have to call them.Art van gave me excuses like I waited too long,I didnt clean and condition my furniture,well you bought A floor...
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3.4
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Art Van Furniture Warranty
#750297
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Art Van Furniture Warranty Review

#748932
3.0
Details
I bought two pillows and it has 5 year warranty. The pillows do not form back up.. the guy told us any problems we can bring it back.now he is saying No..Please be careful!!
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Delivery Service
Product or Service Quality
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Art Van Furniture Warranty Review

#745644
1.3
Details
Terrible warranty service. Bought lift chair over $1000. with warranty. Six weeks later not fixed. Mother turns 90 and having health problems with legs. Happy Birthday and Merry Christmas ftom art van Looks like they care more about Thanksgiving Parade, than fixing problem.
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Reliability
Style and Design
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Art Van Furniture Warranty Review

#735169
1.8
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Spent two hours looking at mattresses at art van. I finally picked one I liked, so then sales person rang it up it said final sale. When I asked why?!salesperson told me I have to buy sheets and mattress protector to have warranty coverage! I don't have to buy anything I don't want to buy. I left then what a waste of time!
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Art Van Furniture Warranty Review

#648737
AWFUL CUSTOMER SERVICE ON WARRANTY ISSUES !!!!!! Will NEVER shop here again
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They are doing this with a mattress I purchased. The send a serviceman who takes measurements in wrong place and tells you there is a problem. then the report shows none of the problems listed and they say it meets standards. As long as a serviceman says it is OK...
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1.0
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Art Van Furniture Warranty
I didn't like
  • Not filing proper report
  • Service
  • Customer service
#671604
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Our couch is 18 mons old and falling apart they say it is out of warranty. Although when you purchase it you can get a lifetime warranty on fabric and they tell you it's a five year on the structure. Paperwork says that too. Our couch has a visible ridge on the arm...
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1.4
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Art Van Furniture Warranty
#670595
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I have a problem with a piece of furnisher which I have already mentioned they told me that there is no factory warranty I have to pay .There is the manufacturer told me there is yr but art van chooses to tell us that and over and above that they told me that I have...
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Art Van Furniture Warranty
#647707
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I bought a love seat and a slipper chair.When they arrived the looked fine. I am remodelling my home so nobody sat on it the chair there is only 2 of us in the home and we both have our chairs but one day a friend came and sat on it to see how comfy it was then I sat...
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Art Van Furniture Warranty
I liked
  • Sales person great
I didn't like
  • Quality
  • Dpnt stand by warranty
  • Customer service
#646342
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Art Van Furniture - Warranty Review from Sylvania, Ohio
Art Van Furniture - Warranty Review from Sylvania, Ohio
Terrible horrible warranty service, the tech insulted our intelligence when he concluded its leather color fading (after 6 months of purchase), we requested second look and he would not change his mind, well look at pieces of leather coming out, it is peeling. I...
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1.2
Product
Art Van Furniture Warranty
#635945
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I have bought over 10k in stuff out of the items i had either replacement for damages or warranty exchange. For months given the run around spent 5 hrs on the phone today was told due to deadlines i now wont be given anything there nothing i can do all the item come to...
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1.3
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Art Van Furniture Warranty
#605748
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I purchased new furniture in September, along with a warranty ONLY because I was told that it covered any rip, tear, stain, etc for the lifetime of the furniture. One month later the furniture started tearing. Art Van is now refusing to honor the warranty because they...
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Anonymous
Anonymous

Sound like you purchased their Fabric protection warranty. That covers Staining only! Whoever told you it covered anything but was on crack. The manufacturer and extended...

1.8
Product
Art Van Furniture Warranty
#592606
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