Product: Art Van Furniture Warranty Clear all filters (0 of 38 reviews match)
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December 2015 I spent approximately $10,000 total on furniture and warranties at the Elston location. Mechanical 3 piece sofa was $2677 plus $589 on leather protection and Complete Care Warranty which I was told would cover any damage to the recliner mechanism or the...
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1.5
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Art Van Furniture Warranty
I didn't like
  • Non existent warranty
#1416815
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Art Van Furniture - Art Van warranty is terrible

I purchased the art van warranty for a dinette set and when I called to use the warranty everything that I was told by the sales rep that is covered was a lie to get me to purchase the warranty.
1.6
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Art Van Furniture Warranty
#1400991
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I bought a couch and chair and it has light colored fabric, was told that it was covered if stains or if it gets dirty. I purchased a warranty to protect me. I called them out and they said I need an overall cleaning and there is nothing they can do. So I called to see...
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Anonymous
Nancy

Exact same thing thing just happened to me. M5 cat urinated on multiple spots my 4k sectional and it's the same thing. Runaround with managers and no one guarantees the smell ...

SoggyAppenzellerDog
SoggyAppenzellerDog

what is the purpose of receiving this message. Now is there any person from ArtVan following these complains and comments do they care do they have a better courtesy or value ...

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Art Van Furniture Warranty
#1336195
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Art Van Furniture - They don’t stand behind the warranty.

To all of my family and friends, I need a little help getting this information out, do not purchase any low quality product from ArtVan Furniture and definitely do not purchase the extended warranty as they do not stand behind their product or warranty. They refused to cover a craftsmanship issue with a sofa even though we had the extended warranty. They didn’t mind taking our money but certainly don’t stand behind their product when something goes wrong.
5.0
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Art Van Furniture Warranty
#1291959
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I was told if i purchased the warranty and don't use it after a year id get a full refund. that's bs a year has passed i called they told me id get an envelope unmarked to watch out for it to not toss it because it will be my check ,today i call 4/7/18 and they tell me...
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1.7
Product
Art Van Furniture Warranty
I liked
  • Were sweet at time of purchase
I didn't like
  • Told me full cash refund
  • Never said gift card refund
  • Deceptive warranty
#1228726
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Took out a warranty on my furniture upholstery (A WASTE), got a stain on it. Call them to come out and they did. The two of them. One of them sprayed on stain upholstery, Took his rag out and wipe on it a couple times. Told me to let it dry and the stain will be gone. ...
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Anonymous
Anonymous

Call the service dept back and let them know the stain did not come out. Per the terms of the warranty, they will replace the piece if the stain cannot be removed as long as ...

Anonymous
Anonymous

Call the service dept back and let them know the stain did not come out. Per the terms of the warranty, they will replace the piece if the stain cannot be removed as long as ...

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Art Van Furniture Warranty
#814577
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Art Van officially has the WORST customer service I have EVER experienced. My husband and I bought a couch from them. Upon arrival of the couch, we noticed that it was unfinished. The front panel of one of the arm rests was completely missing and we could see all of...
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Anonymous
Anonymous

Why didn't you just send the sofa back after inspecting it? Even without a warranty they would have returned the sofa

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Art Van Furniture Warranty
#801681
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They sold me a warranty on couch and love seat,they came and dyed a stain they couldn't get out,looked like paint.left us dye so we didnt have to call them.Art van gave me excuses like I waited too long,I didnt clean and condition my furniture,well you bought A floor...
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3.4
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Art Van Furniture Warranty
#750297
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Art Van Furniture Warranty Review

I bought two pillows and it has 5 year warranty. The pillows do not form back up.. the guy told us any problems we can bring it back.now he is saying No..Please be careful!!
3.0
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Omer, Michigan
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Art Van Furniture Warranty
#748932
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Art Van Furniture Warranty Review

Terrible warranty service. Bought lift chair over $1000. with warranty. Six weeks later not fixed. Mother turns 90 and having health problems with legs. Happy Birthday and Merry Christmas ftom art van Looks like they care more about Thanksgiving Parade, than fixing problem.
1.3
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Reliability
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Art Van Furniture Warranty
#745644
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