Product: Art Van Furniture Warranty Clear all filters (0 of 34 reviews match)
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I was told if i purchased the warranty and don't use it after a year id get a full refund. that's bs a year has passed i called they told me id get an envelope unmarked to watch out for it to not toss it because it will be my check ,today i call 4/7/18 and they tell me...
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1.7
Product
Art Van Furniture Warranty
I liked
  • Were sweet at time of purchase
I didn't like
  • Told me full cash refund
  • Deceptive warranty
  • Never said gift card refund
#1228726
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Took out a warranty on my furniture upholstery (A WASTE), got a stain on it. Call them to come out and they did. The two of them. One of them sprayed on stain upholstery, Took his rag out and wipe on it a couple times. Told me to let it dry and the stain will be gone. ...
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Anonymous
Anonymous

Call the service dept back and let them know the stain did not come out. Per the terms of the warranty, they will replace the piece if the stain cannot be removed as long as ...

Anonymous
Anonymous

Call the service dept back and let them know the stain did not come out. Per the terms of the warranty, they will replace the piece if the stain cannot be removed as long as ...

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Art Van Furniture Warranty
#814577
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Art Van officially has the WORST customer service I have EVER experienced. My husband and I bought a couch from them. Upon arrival of the couch, we noticed that it was unfinished. The front panel of one of the arm rests was completely missing and we could see all of...
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Anonymous
Anonymous

Why didn't you just send the sofa back after inspecting it? Even without a warranty they would have returned the sofa

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Art Van Furniture Warranty
#801681
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They sold me a warranty on couch and love seat,they came and dyed a stain they couldn't get out,looked like paint.left us dye so we didnt have to call them.Art van gave me excuses like I waited too long,I didnt clean and condition my furniture,well you bought A floor...
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3.4
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Art Van Furniture Warranty
#750297
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Art Van Furniture Warranty Review

I bought two pillows and it has 5 year warranty. The pillows do not form back up.. the guy told us any problems we can bring it back.now he is saying No..Please be careful!!
3.0
Details
Delivery Service
Product or Service Quality
Website
Omer, Michigan
Product
Art Van Furniture Warranty
#748932
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Art Van Furniture Warranty Review

Terrible warranty service. Bought lift chair over $1000. with warranty. Six weeks later not fixed. Mother turns 90 and having health problems with legs. Happy Birthday and Merry Christmas ftom art van Looks like they care more about Thanksgiving Parade, than fixing problem.
1.3
Details
Reliability
Style and Design
Website
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Art Van Furniture Warranty
#745644
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Art Van Furniture Warranty Review

Spent two hours looking at mattresses at art van. I finally picked one I liked, so then sales person rang it up it said final sale. When I asked why?!salesperson told me I have to buy sheets and mattress protector to have warranty coverage! I don't have to buy anything I don't want to buy. I left then what a waste of time!
1.8
Details
Advertised vs Delivered
Reliability
Staff
Website
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Art Van Furniture Warranty
#735169
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They are doing this with a mattress I purchased. The send a serviceman who takes measurements in wrong place and tells you there is a problem. then the report shows none of the problems listed and they say it meets standards. As long as a serviceman says it is OK...
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1.0
Product
Art Van Furniture Warranty
I didn't like
  • Service
  • Not filing proper report
  • Customer service
#671604
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Our couch is 18 mons old and falling apart they say it is out of warranty. Although when you purchase it you can get a lifetime warranty on fabric and they tell you it's a five year on the structure. Paperwork says that too. Our couch has a visible ridge on the arm...
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1.4
Product
Art Van Furniture Warranty
#670595
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Art Van Furniture Warranty Review

AWFUL CUSTOMER SERVICE ON WARRANTY ISSUES !!!!!! Will NEVER shop here again
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Art Van Furniture Warranty
#648737
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