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No one from the Art Vann store even bothered to contact me after the technician came out to measure the different levels of the mattress. Even with the standard he used to measure, there is a 1" dip in the mattress.

A ink spot near the head of the bed recorded as a stain disqualified us in getting anything resolved with the structural issues of the mattress. The salesman repeatedly claimed we would Never have to flip the mattress for even wear. And he guarantee that for 10 years, structural guarantees, only to be disqualified for a ink spot!

Not even a phone call from them to go over their policies. No integrity.

Product or Service Mentioned: Art Van Furniture Mattress Warranty.

Reason of review: Poor customer service.

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That is the policy of the bedding manufacturers not the store. Same policy anywhere you purchase a mattress. The bedding manufacturers will not honor their warranty if the mattress is stained in any way.

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