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art van van art furniture store service customer customer service warranty delivery
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Can’t contact them for warranty work

I have 5 year warranty on recliner purchased 2 years ago. Stopped working. Just want it fixed.
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ID
#2296637 Review #2296637 is a subjective opinion of poster.
Location
Maumee, Ohio

Safety Concerns

The sales reps in the Woodridge location were not wearing their masks and would take off their mask when they were talking to you which made me extremely uncomfortable . My boyfriend and I are now experiencing symptoms of COVID which we believe came from that store that was super Unsafe. There were MULTIPLE employees (at least 5) that were not wearing masks. Other furniture stores took much more caution like temperature checking, masks wearing, capacity check. I know art van is going out of business but they should still Follow protocol.

User's recommendation: Do not come here.

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ID
#2293026 Review #2293026 is a subjective opinion of poster.
Cons
  • Sales service manager
Preferred solution
Apology

Warrenty

I have a 6 year Warrenty and my couch just broke and now that your closed. I cant contact you to resolve this!! I'm very upset!

User's recommendation: Dont buy anything.

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ID
#2292426 Review #2292426 is a subjective opinion of poster.
Cons
  • Poor communication
Loss
$802
Preferred solution
Full refund

Never received my purchase

I never received a response from art Art Van
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ID
#2289983 Review #2289983 is a subjective opinion of poster.

Cleaning products

You closed howell store im handicapped so y went out of business and I bought way over 10000.00 dollars worth of furniture and all the cleaning products. So y owe me 2 cases of products 2 cases of glass. Walls leather. Everything Everything y had that y said I got a life worth email me for my address
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ID
#2281484 Review #2281484 is a subjective opinion of poster.
Pros
  • Product selection
Cons
  • Woulnt deliver
  • Attitude of customer service
  • Delivery service
Preferred solution
Deliver product or service ordered

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Verified Reviewer

My furniture warranty

Call has not attended and disconnected

User's recommendation: It’s worst store.

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ID
#2278448 Review #2278448 is a subjective opinion of poster.
Location
Naperville, Illinois
Product
Art Van Furniture Warranty
Pros
  • Looks of furniture
Loss
$2700
Preferred solution
Full refund

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Verified Reviewer

I Iam happy with product and price.

I have a MANWA sectional the wiring has a short and some bearer wiring. Possible motor. I would like to know where to have it repaired. Muskegon, Michigan .49445.

User's recommendation: Check service options.

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ID
#2274065 Review #2274065 is a subjective opinion of poster.
Location
Norton Shores, Michigan
Preferred solution
Let the company propose a solution

My furniture warranty and repair

Broken recliner, it will not bring up the foot of the recliner
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ID
#2248632 Review #2248632 is a subjective opinion of poster.
Preferred solution
Repair

Just to say I'm happy.

LOLI am kind of happy all of the stores are closing!! The customer service was horrible, and we see y'all don't care about the customers anyway. I spent 10,000 on furniture. And its horrible!! But, we did get one great thing from this. Gardner-White and Value City and a lot of other places. When the company is horrible. All you can do is say GOODBYE!! I'm mad about my warranty! But, the people that didn't care about their customs. Lost more than we did. The only thing they're going to do is. Open under another name. And still don't honor anybody's warrant!!!

User's recommendation: *** no.

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ID
#2248161 Review #2248161 is a subjective opinion of poster.

My furniture warranty and repair

I bought the stain warranty and I can't even use it. I would have never bought a white couch if I would have known u would close in 3 months after I bought it.
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ID
#2211321 Review #2211321 is a subjective opinion of poster.
Location
Portage, Michigan
Loss
$150

Question about a refund

Inquiring about a refund. I have information which was provided just before store closures. Will Warranties be honored. I spent a lot of money with Art Vann Prior to closure.
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ID
#2209101 Review #2209101 is a subjective opinion of poster.
Location
Detroit, Michigan
Preferred solution
Full refund

Question about a refund

Good Morning What is the process for filing a refund. Refund data was provided to me just before store closing. Thank you
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ID
#2209074 Review #2209074 is a subjective opinion of poster.
Location
Detroit, Michigan

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Verified Reviewer

I have furniture in layaway I wanted to know if I can still pay on it and get it out

I have furniture on layaway just wanted to know where to make the payment so I can get my furniture or can I still get it or did I lose my money the number they give to resolve the problem is always busy
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ID
#2201778 Review #2201778 is a subjective opinion of poster.
Cons
  • Warranty
  • Everything no delivery and they will not return my calls
Loss
$300
Preferred solution
Deliver product or service ordered

My furniture warranty and repair

My loveseat is broken again
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ID
#2198439 Review #2198439 is a subjective opinion of poster.

My furniture warranty and repair

Are u cleaning furniture still. I bought the warranty.
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ID
#2197593 Review #2197593 is a subjective opinion of poster.
Location
Fennville, Michigan