Art Van Furniture
Reviews and Complaints
Saginaw, Michigan
Look up transaction
Trying to figure out when I purchased my bedroom outfit and when my mom purchased her stuff and the amount
To try to locate replacement chairs for my dinimg room set.
Continuous busy signal. Attempting to locate.replacment chairs for my dining room set.
Want information on where I might be able to locate this product from the store's inventory.
HELP! Difficult to contact.
Preferred solution: Help me locate product
Schaumburg, Illinois
Refund
We bought three years and falling apart we had a one year warranty , but didn't receive it , would like a refund back
Preferred solution: Full refund
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Verified Reviewer
Warranty
My couch needs service under the warranty but bec they went under I cant seem to get ahold of ANYONE to fix my flat couch that is hurting my back bad bec no fluff left
- Cheap
- Being ripped off
- Zero value
- Refused to stand behind what they sale
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Repair my sofa
My sofa broke from the back and the part where the recliner opens is broken and the wood on my floor scratches me I need to repair it or debit what it cost me or half of what I pay, thank you
- Floor sales staff was helpfull
- Dont honor warrantees
Preferred solution: Full refund
I would like to request a Receipt
I would like a copy of my receipt for Proof of purchase reverie electric adjustable bed requirements to replace my base witch isnt working. My name is Joshua Lyle and my email address is chaos.tatman@***.com, additional information I purchased the bed and base from art van on court street burton mi.
They delivered it to my house and I still stay in the same home.
My phone number is 810834**** if you can either call me or email me the information or and other information you need from me to get a proof of purchase receipt so reverie can replace my base. Thank you
Preferred solution: Receipt request
Cary, Illinois
Broken recliners
Bought a slew of furniture in 2018. The love sear motors no longer work on love seats.
Bought 5 year Customer Care package Warranty.
No one to contact to honor our warranty. Looking for what is owed to me.
Warranty
I purchased a warranty for sofa and recliner in February 2020. Now the company is out of business.
I have paid for my furniture in full but am not going to pay for the warranty because it's useless. Anyone else in the same position as me? I've tried to call have sent a letter stating these facts. Number is not working and no response to letter.
Is Synchrony going to come after me to collect the money for a warranty I can never use?
Will my credit be damaged? I don't know what to do...
- Charged for a warranty i can never use
Preferred solution: Price reduction
W2 form
Im a former employee and was working when the company was liquidated. I need my W2 from art van furniture to do my taxes please!
Preferred solution: W2 Form (former employee)
Warranty on furniture
I brought some furniture from you guess 2 years ago got a lifetime warranty on it cant get repaired cause no working number thats not right you guys took people money aint reach out to no one could at least gave people there warranty money back
My name is Tiesha 989332****
Preferred solution: Repair
User's recommendation: Don’t go there
Furniture
12 months same as cash due March 5th, where do I pay thismoney due, bought furniture a yesr ago, same as cash
Preferred solution: pay for furniture that wss on 1 years same as cash
Detroit, Michigan
My furniture warranty and repair
I have been trying to reach art van warranty department but no one answers and there is furniture that needs to be repaired
Macomb, Michigan
I need my warranty money back because I'm going to pay on full
I need my warranty money back
User's recommendation: Poor, bad
Broken furniture
I dont know by my My headboard from my king-size bed broke and one of my drawers handle is broke I would like to speak with somebody for the warranty if they can fix it or replace it thank you
- And sales people are great
Preferred solution: Let the company propose a solution
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Verified Reviewer |
Norton Shores, Michigan
I Iam happy with product and price.
I have a MANWA sectional the wiring has a short and some bearer wiring. Possible motor. I would like to know where to have it repaired.
Muskegon, Michigan .49445.
Preferred solution: Let the company propose a solution
User's recommendation: Check service options.
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https://www.gardner-white.com/blog/2020/03/gardner-white-is-offering-warranties-to-customers-who-lost-theirs-in-the-art-van-liquidation/ It is not free, but an option. Synchrony is only the company you loaned the money from.
You are going to have to pay them.
If Art provided a card it will probably be converted to a Sync Home card. Well that is what they did with the HH Gregg closure.
So the store card you had with Synchrony will be more than likely converted to a Synchrony Home account. This happened when H.H.
Gregg closed they converted my card to a Home. this gave me a wide selection of furniture stores.
They sure can come after you, and they will. They loaned you the money and have nothing to do with the sale.
Most warranties are 3rd party.
So you may still have coverage. If you have the paper work is should show an under writer.