Art Van Furniture
Reviews and Complaints
810K
CLAIMED LOSSES
1.1K
TOTAL REVIEWS
210K
PAGE VIEWS
7
ISSUES RESOLVED
Art Van Furniture Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerWarranty
My couch needs service under the warranty but bec they went under I cant seem to get ahold of ANYONE to fix my flat couch that is hurting my back bad bec no fluff left
ID
Pros
- Cheap
Cons
- Refused to stand behind what they sale
- Zero value
- Being ripped off
Loss
$813
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerSofa repair
Purchased 2 sofas 10 month ago. One has developed a split in the material and needs repair. Have warranty with purchase.
ID
Pros
- Sales person was kind
- Sales lady was great
Preferred solution
Deliver product or service ordered
New Reviewer
Card fraud
Someone is using our card I need it stop ASAP My husband name ryan brittain
ID
Location
Burton, Michigan
Pros
- No comment
Cons
- Lying and cheating by falsifying documents
Loss
$1
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRepair my sofa
My sofa broke from the back and the part where the recliner opens is broken and the wood on my floor scratches me I need to repair it or debit what it cost me or half of what I pay, thank you
ID
Product
Art Van Furniture Loveseat
Pros
- Floor sales staff was helpfull
Cons
- Dont honor warrantees
Preferred solution
Full refund
Necessary
I still have not received my furniture. They gave me two delivery dates and i still have nothing. The manager is rude and I'd recommend no one order anything from there
ID
Location
Rockford, Illinois
New Reviewer
Can’t contact them for warranty work
I have 5 year warranty on recliner purchased 2 years ago. Stopped working. Just want it fixed.
ID
Location
Maumee, Ohio
New Reviewer
Safety Concerns
The sales reps in the Woodridge location were not wearing their masks and would take off their mask when they were talking to you which made me extremely uncomfortable . My boyfriend and I are now experiencing symptoms of COVID which we believe came from that store that was super Unsafe. There were MULTIPLE employees (at least 5) that were not wearing masks. Other furniture stores took much more caution like temperature checking, masks wearing, capacity check. I know art van is going out of business but they should still Follow protocol.
User's recommendation: Do not come here.
1 comment
ID
Cons
- Sales service manager
Preferred solution
Apology
New Reviewer
Warrenty
I have a 6 year Warrenty and my couch just broke and now that your closed. I cant contact you to resolve this!! I'm very upset!
User's recommendation: Dont buy anything.
ID
Cons
- Poor communication
Loss
$802
Preferred solution
Full refund
Never received my purchase
I never received a response from art Art Van
ID
Location
Saint Louis, Missouri
New Reviewer
Cleaning products
You closed howell store im handicapped so y went out of business and I bought way over 10000.00 dollars worth of furniture and all the cleaning products. So y owe me 2 cases of products 2 cases of glass. Walls leather. Everything Everything y had that y said I got a life worth email me for my address
ID
Pros
- Product selection
Cons
- Delivery service
- Extremely poor service and management
- Attitude of customer service
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerMy furniture warranty
Call has not attended and disconnected
User's recommendation: It’s worst store.
ID
Location
Naperville, Illinois
Product
Art Van Furniture Warranty
Pros
- Looks of furniture
Loss
$2700
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI Iam happy with product and price.
I have a MANWA sectional the wiring has a short and some bearer wiring. Possible motor. I would like to know where to have it repaired. Muskegon, Michigan .49445.
User's recommendation: Check service options.
ID
Location
Norton Shores, Michigan
Preferred solution
Let the company propose a solution
New Reviewer
My furniture warranty and repair
Broken recliner, it will not bring up the foot of the recliner
ID
Preferred solution
Repair
Just to say I'm happy.
I am kind of happy all of the stores are closing!! The customer service was horrible, and we see y'all don't care about the customers anyway. I spent 10,000 on furniture. And its horrible!! But, we did get one great thing from this. Gardner-White and Value City and a lot of other places. When the company is horrible. All you can do is say GOODBYE!! I'm mad about my warranty! But, the people that didn't care about their customs. Lost more than we did. The only thing they're going to do is. Open under another name. And still don't honor anybody's warrant!!! User's recommendation: *** no.
ID
Location
Oak Park, Michigan
New Reviewer
My furniture warranty and repair
I bought the stain warranty and I can't even use it. I would have never bought a white couch if I would have known u would close in 3 months after I bought it.
ID
Location
Portage, Michigan
Loss
$150
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Were you wearing a mask? If you still got sick while wearing a mask, you can see how it sounds pointless right?
Sounds like your hobbies must primarily be watching the news. Sad.