Lorene P Fwv

To try to locate replacement chairs for my dinimg room set.

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Art Van Furniture - To try to locate replacement chairs for my dinimg room set.
Original review Mar 05, 2021

Continuous busy signal. Attempting to locate.replacment chairs for my dining room set.

Want information on where I might be able to locate this product from the store's inventory.

HELP! Difficult to contact.

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Preferred solution: Help me locate product

Rooshna K
map-marker Schaumburg, Illinois

Refund

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Art Van Furniture - Refund
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We bought three years and falling apart we had a one year warranty , but didn't receive it , would like a refund back

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Loss:
$3500

Preferred solution: Full refund

Jessica S Mib

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Warranty

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Art Van Furniture - Warranty

My couch needs service under the warranty but bec they went under I cant seem to get ahold of ANYONE to fix my flat couch that is hurting my back bad bec no fluff left

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Loss:
$813
Pros:
  • Cheap
Cons:
  • Refused to stand behind what they sale
  • Zero value
  • Cheap get what you pay for

Preferred solution: Deliver product or service ordered

Erik M Iqw

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
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Verified Reviewer

Repair my sofa

Art Van Furniture - Repair my sofa
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My sofa broke from the back and the part where the recliner opens is broken and the wood on my floor scratches me I need to repair it or debit what it cost me or half of what I pay, thank you

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Pros:
  • Floor sales staff was helpfull
Cons:
  • Dont honor warrantees

Preferred solution: Full refund

Joshua L Kjt

I would like to request a Receipt

I would like a copy of my receipt for Proof of purchase reverie electric adjustable bed requirements to replace my base witch isnt working. My name is Joshua Lyle and my email address is chaos.tatman@***.com, additional information I purchased the bed and base from art van on court street burton mi.

They delivered it to my house and I still stay in the same home.

My phone number is 810834**** if you can either call me or email me the information or and other information you need from me to get a proof of purchase receipt so reverie can replace my base. Thank you

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Preferred solution: Receipt request

Anonymous
map-marker Cary, Illinois

Broken recliners

Art Van Furniture - Broken recliners

Bought a slew of furniture in 2018. The love sear motors no longer work on love seats.

Bought 5 year Customer Care package Warranty.

No one to contact to honor our warranty. Looking for what is owed to me.

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LISA A Lrk

Warranty

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I purchased a warranty for sofa and recliner in February 2020. Now the company is out of business.

I have paid for my furniture in full but am not going to pay for the warranty because it's useless. Anyone else in the same position as me? I've tried to call have sent a letter stating these facts. Number is not working and no response to letter.

Is Synchrony going to come after me to collect the money for a warranty I can never use?

Will my credit be damaged? I don't know what to do...

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Loss:
$297
Cons:
  • Charged for a warranty i can never use

Preferred solution: Price reduction

3 comments
Guest

https://www.gardner-white.com/blog/2020/03/gardner-white-is-offering-warranties-to-customers-who-lost-theirs-in-the-art-van-liquidation/ It is not free, but an option. Synchrony is only the company you loaned the money from.

You are going to have to pay them.

If Art provided a card it will probably be converted to a Sync Home card. Well that is what they did with the HH Gregg closure.

Guest

So the store card you had with Synchrony will be more than likely converted to a Synchrony Home account. This happened when H.H.

Gregg closed they converted my card to a Home. this gave me a wide selection of furniture stores.

Guest

They sure can come after you, and they will. They loaned you the money and have nothing to do with the sale.

Most warranties are 3rd party.

So you may still have coverage. If you have the paper work is should show an under writer.

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Luke C Hbl

W2 form

Im a former employee and was working when the company was liquidated. I need my W2 from art van furniture to do my taxes please!

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Preferred solution: W2 Form (former employee)

Tiesha T

Warranty on furniture

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I brought some furniture from you guess 2 years ago got a lifetime warranty on it cant get repaired cause no working number thats not right you guys took people money aint reach out to no one could at least gave people there warranty money back

My name is Tiesha 989332****

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Loss:
$2700

Preferred solution: Repair

User's recommendation: Don’t go there

dont R

Furniture

12 months same as cash due March 5th, where do I pay thismoney due, bought furniture a yesr ago, same as cash

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Preferred solution: pay for furniture that wss on 1 years same as cash

Anonymous
map-marker Detroit, Michigan

My furniture warranty and repair

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I have been trying to reach art van warranty department but no one answers and there is furniture that needs to be repaired

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Ltanya Nyl
map-marker Macomb, Michigan

I need my warranty money back because I'm going to pay on full

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I need my warranty money back

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User's recommendation: Poor, bad

Marcos E R

Broken furniture

Art Van Furniture - Broken furniture
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I dont know by my My headboard from my king-size bed broke and one of my drawers handle is broke I would like to speak with somebody for the warranty if they can fix it or replace it thank you

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Pros:
  • And sales people are great

Preferred solution: Let the company propose a solution

Gerald P Yxs

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Verified Reviewer
| map-marker Norton Shores, Michigan

I Iam happy with product and price.

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I have a MANWA sectional the wiring has a short and some bearer wiring. Possible motor. I would like to know where to have it repaired.

Muskegon, Michigan .49445.

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Preferred solution: Let the company propose a solution

User's recommendation: Check service options.

Abygail Jsv

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Verified Reviewer
| map-marker Naperville, Illinois

My furniture warranty

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Call has not attended and disconnected

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Loss:
$2700
Pros:
  • Looks of furniture

Preferred solution: Full refund

User's recommendation: It’s worst store