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I bought a sectional (Soho brand) in January 2017, by the end of March 2017, the stitching started coming apart on 4 different areas of the sectional. This sectional was only 90 days old! They said, "if you didn't buy the warrenty, we can't help you." I said, it's only...
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Anonymous
LIsa Caldwell 1234

Your first mistake was buying a Soho sectional. That is a Clearance Center product and probably cost around $600. You really do get what you pay for. If you want quality, p...

1.0
#1034150
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Our experience with Art Van was horrible! We have purchased thousands of $$ over the last 20 years at various locations, and until this last time, we had been happy. We wanted to purchase a couch, but the one we wanted was back ordered for a month. So, we decided to...
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Anonymous
TK

I am experiencing the same thing. Brand new sofa, bought extra protection on fabric. After 7 months the fabric looks terrible - pilling, fraying, etc. I am a single women, wh...

neurodoc
neurodoc

Never believe a word a salesman says,just get right to the point, purchase your furniture and you're out the door. Don't fall for that warranty bs, as you can see why. You cou...

1.4
I didn't like
  • Customer service
  • Warranty
  • Lack of customer service for warranty claims
#1034060
Reply to reviews
bought a 800.00 kitchen table that the sales man told us if we bought the warranty that everything would be covered including scratches, well we have had it 2 months and guess what scratches are not covered under warranty which they would not even reimburse me the...
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1.0
#1032812
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Delivery Service Review

Art Van Furniture
#1018006
3.3
Today my mattress was damaged during delivery and it was down hill after that
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Reclining Chair Review

Art Van Furniture
#1017112
Terrible customer service! Only worried about the sale not the customer!
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Kingsdown Mattress Mattress Review

Art Van Furniture
#998652
On our second 800 series king mattress, first under warranty in less than a year , broke down! Second one , 1 1/2 year , same thing! Over priced gimmic!! Don't waste your money!!!
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Mattress Review

Art Van Furniture
#985038
1.4
Bought an expensive Pre Sleep mattress. After just three years, it's so lumpy it hurts my back every night - and I've never had back issues. Art Van says warranty is void due to manufacturer's terms. I said I'd never buy from them again if they didn't remedy & they said OK. Back to department store mattresses that cost 1/3 the price and last 2x longer!
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We bought a bunk bed & a sectional on Apr. 01, 2017 . But when we got the bunk bed on Apr.4, we are very disappointed about it. 1. The color was Charcoal, which is not we wanted. We wanted brown. 2. When we saw the bed in store, it stays with ladder, and we were be...
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Anonymous
Cheryl

200 for a bunk bed I would expect poor quality we spent a thousand on our set from art van over 15 years ago it still looks great and is awesome quality.

2.8
I didn't like
  • Poor follow-up
  • Bad quality
  • Worst after sale service
#1030768
Reply to reviews
Bought a sectional less then a week ago. Called to return it due to it just doesnt look or feel the same as it did in the store. Was told we bought a clearance item so we could not return it. I asked why was i not told it was a clearance item and since when can a...
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1.2
#1022732
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I bought a leather living room set less than 6 months ago. I also bought the warranty with it, I specifically asked does it cover the leather and was informed YES! Fast forward to now, the leather is tearing so I called Art Van warranty department, they say leather is...
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1.3
I didn't like
  • Very slow customer service
  • There return policy
  • Poor follow-up
#1021580
Reply to reviews
Terrible experience. Seat cushions deflated 6 mths after buying. Had to call someone out to fix 2 holes left by manufacturer. Then back of frame broke which poked hole into back panel. Took 7 wks for them to MAKE panel & come out to fix frame & replace panel only to...
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1.0
#1019020
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Well artvan lost my business today ... bought a couch Thursday and we were really impressed because the sales person told us that ee coukd have it by today ... called them to confirm and they were rude and said that nope .... your paperwork says the 11th ... then they...
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1.0
#1016680
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We moved back to Michigan after a missionary trip for two years in South America. Some families helped us and we were able to purchase furniture once we purchased a home. We wanted to purchase from a local Michigan company. ArtVan "seemed" to be a good place. We...
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Anonymous
Anonymous

We were told the same thing this morning. Still waiting on a resolution

Anonymous
Anonymous

I agree!!! Rips...stains...only 3 of us live in our home....I'm not putting up with this.

#1013608
Reply to reviews
In the store in novi michigan. Open a account to buy mattresses. the sale person adren is terrible. Lets start with the price we agreed on a price total including tax but when time to pay he said tax is not include but then he romove the tax so ok. But when we got home...
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3.1
I didn't like
  • Sale person
  • Customer service was bad
#1012476
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