Unclaimed
Art Van Furniture
Reviews and Complaints
810K
CLAIMED LOSSES
1.1K
TOTAL REVIEWS
210K
PAGE VIEWS
7
ISSUES RESOLVED
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Art Van Furniture Reviews
New Reviewer
To try to locate replacement chairs for my dinimg room set.
Original review updated by user Mar 05, 2021
Continuous busy signal. Attempting to locate.replacment chairs for my dining room set. Want information on where I might be able to locate this product from the store's inventory. HELP! Difficult to contact. ID
Preferred solution
Help me locate product
New Reviewer
Refund
We bought three years and falling apart we had a one year warranty , but didn't receive it , would like a refund back
ID
Location
Schaumburg, Illinois
Product
Art Van Furniture Sofa
Loss
$3500
Preferred solution
Full refund
New Reviewer
Furniture
12 months same as cash due March 5th, where do I pay thismoney due, bought furniture a yesr ago, same as cash
ID
Preferred solution
pay for furniture that wss on 1 years same as cash
Broken recliners
Bought a slew of furniture in 2018. The love sear motors no longer work on love seats. Bought 5 year Customer Care package Warranty. No one to contact to honor our warranty. Looking for what is owed to me.
ID
Location
Cary, Illinois
New Reviewer
Warranty on furniture
I brought some furniture from you guess 2 years ago got a lifetime warranty on it cant get repaired cause no working number thats not right you guys took people money aint reach out to no one could at least gave people there warranty money back My name is Tiesha 989332****
User's recommendation: Don’t go there.
ID
Service
Art Van Furniture Furniture Repair
Loss
$2700
Preferred solution
Repair
My furniture warranty and repair
I have been trying to reach art van warranty department but no one answers and there is furniture that needs to be repaired
ID
Location
Detroit, Michigan
New Reviewer
Warranty
I purchased a warranty for sofa and recliner in February 2020. Now the company is out of business. I have paid for my furniture in full but am not going to pay for the warranty because it's useless. Anyone else in the same position as me? I've tried to call have sent a...
View full review
ID
Cons
- Charged for a warranty i can never use
Loss
$297
Preferred solution
Price reduction
Insurance question
If am not getting my maintance as i should be since i bought the ins worth almost 350.00 i should get reimbursed for this, they shouldnt of asked to purchase this if they knew they were not going to respond as they should
ID
Location
Chicago, Illinois
New Reviewer
I need my warranty money back because I'm going to pay on full
I need my warranty money back
User's recommendation: Poor, bad.
ID
Location
Macomb, Michigan
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerWarranty
My couch needs service under the warranty but bec they went under I cant seem to get ahold of ANYONE to fix my flat couch that is hurting my back bad bec no fluff left
ID
Pros
- Cheap
Cons
- Cheap get what you pay for
- Being ripped off
- Refused to stand behind what they sale
Loss
$813
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerSofa repair
Purchased 2 sofas 10 month ago. One has developed a split in the material and needs repair. Have warranty with purchase.
ID
Pros
- Sales lady was great
- Sales person was kind
Preferred solution
Deliver product or service ordered
New Reviewer
Card fraud
Someone is using our card I need it stop ASAP My husband name ryan brittain
ID
Location
Burton, Michigan
Pros
- No comment
Cons
- Lying and cheating by falsifying documents
Loss
$1
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRepair my sofa
My sofa broke from the back and the part where the recliner opens is broken and the wood on my floor scratches me I need to repair it or debit what it cost me or half of what I pay, thank you
ID
Product
Art Van Furniture Loveseat
Pros
- Floor sales staff was helpfull
Cons
- Dont honor warrantees
Preferred solution
Full refund
Necessary
I still have not received my furniture. They gave me two delivery dates and i still have nothing. The manager is rude and I'd recommend no one order anything from there
ID
Location
Rockford, Illinois
New Reviewer
Can’t contact them for warranty work
I have 5 year warranty on recliner purchased 2 years ago. Stopped working. Just want it fixed.
ID
Location
Maumee, Ohio
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Art Van Furniture
https://www.gardner-white.com/blog/2020/03/gardner-white-is-offering-warranties-to-customers-who-lost-theirs-in-the-art-van-liquidation/ It is not free, but an option. Synchrony is only the company you loaned the money from.
You are going to have to pay them.
If Art provided a card it will probably be converted to a Sync Home card. Well that is what they did with the HH Gregg closure.