Broken recliners

Art Van Furniture - Broken recliners
Bought a slew of furniture in 2018. The love sear motors no longer work on love seats. Bought 5 year Customer Care package Warranty. No one to contact to honor our warranty. Looking for what is owed to me.
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ID
#2426704 Review #2426704 is a subjective opinion of poster.
Location
Cary, Illinois
New Reviewer

Warranty on furniture

I brought some furniture from you guess 2 years ago got a lifetime warranty on it cant get repaired cause no working number thats not right you guys took people money aint reach out to no one could at least gave people there warranty money back My name is Tiesha 989332****

User's recommendation: Don’t go there.

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ID
#2404322 Review #2404322 is a subjective opinion of poster.
Service
Art Van Furniture Furniture Repair
Loss
$2700
Preferred solution
Repair

My furniture warranty and repair

I have been trying to reach art van warranty department but no one answers and there is furniture that needs to be repaired
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ID
#2403534 Review #2403534 is a subjective opinion of poster.
Location
Detroit, Michigan
New Reviewer
I purchased a warranty for sofa and recliner in February 2020. Now the company is out of business. I have paid for my furniture in full but am not going to pay for the warranty because it's useless. Anyone else in the same position as me? I've tried to call have sent a...
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3 comments
#1974916

https://www.gardner-white.com/blog/2020/03/gardner-white-is-offering-warranties-to-customers-who-lost-theirs-in-the-art-van-liquidation/ It is not free, but an option. Synchrony is only the company you loaned the money from.

You are going to have to pay them.

If Art provided a card it will probably be converted to a Sync Home card. Well that is what they did with the HH Gregg closure.

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ID
#2389796 Review #2389796 is a subjective opinion of poster.
Cons
  • Charged for a warranty i can never use
Loss
$297
Preferred solution
Price reduction

Insurance question

If am not getting my maintance as i should be since i bought the ins worth almost 350.00 i should get reimbursed for this, they shouldnt of asked to purchase this if they knew they were not going to respond as they should
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ID
#2382200 Review #2382200 is a subjective opinion of poster.
Location
Chicago, Illinois
New Reviewer

I need my warranty money back because I'm going to pay on full

I need my warranty money back

User's recommendation: Poor, bad.

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ID
#2367340 Review #2367340 is a subjective opinion of poster.
Location
Macomb, Michigan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Warranty

Art Van Furniture - Warranty
My couch needs service under the warranty but bec they went under I cant seem to get ahold of ANYONE to fix my flat couch that is hurting my back bad bec no fluff left
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ID
#2350377 Review #2350377 is a subjective opinion of poster.
Pros
  • Cheap
Cons
  • Refused to stand behind what they sale
  • Being ripped off
  • Zero value
Loss
$813
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Sofa repair

Purchased 2 sofas 10 month ago. One has developed a split in the material and needs repair. Have warranty with purchase.
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ID
#2324994 Review #2324994 is a subjective opinion of poster.
Pros
  • Sales lady was great
  • Sales person was kind
Preferred solution
Deliver product or service ordered
New Reviewer

Card fraud

Someone is using our card I need it stop ASAP My husband name ryan brittain
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ID
#2312289 Review #2312289 is a subjective opinion of poster.
Location
Burton, Michigan
Pros
  • No comment
Cons
  • Lying and cheating by falsifying documents
Loss
$1
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Repair my sofa

Art Van Furniture - Repair my sofa
Art Van Furniture - Repair my sofa
Art Van Furniture - Repair my sofa
Art Van Furniture - Repair my sofa
Art Van Furniture - Repair my sofa
My sofa broke from the back and the part where the recliner opens is broken and the wood on my floor scratches me I need to repair it or debit what it cost me or half of what I pay, thank you
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ID
#2299484 Review #2299484 is a subjective opinion of poster.
Product
Art Van Furniture Loveseat
Pros
  • Floor sales staff was helpfull
Cons
  • Dont honor warrantees
Preferred solution
Full refund

Necessary

I still have not received my furniture. They gave me two delivery dates and i still have nothing. The manager is rude and I'd recommend no one order anything from there
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ID
#2299291 Review #2299291 is a subjective opinion of poster.
Location
Rockford, Illinois
New Reviewer

Can’t contact them for warranty work

I have 5 year warranty on recliner purchased 2 years ago. Stopped working. Just want it fixed.
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ID
#2296637 Review #2296637 is a subjective opinion of poster.
Location
Maumee, Ohio
New Reviewer

Safety Concerns

The sales reps in the Woodridge location were not wearing their masks and would take off their mask when they were talking to you which made me extremely uncomfortable . My boyfriend and I are now experiencing symptoms of COVID which we believe came from that store that was super Unsafe. There were MULTIPLE employees (at least 5) that were not wearing masks. Other furniture stores took much more caution like temperature checking, masks wearing, capacity check. I know art van is going out of business but they should still Follow protocol.

User's recommendation: Do not come here.

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1 comment
#2054499

Were you wearing a mask? If you still got sick while wearing a mask, you can see how it sounds pointless right?

Sounds like your hobbies must primarily be watching the news. Sad.

ID
#2293026 Review #2293026 is a subjective opinion of poster.
Cons
  • Sales service manager
Preferred solution
Apology
New Reviewer

Warrenty

I have a 6 year Warrenty and my couch just broke and now that your closed. I cant contact you to resolve this!! I'm very upset!

User's recommendation: Dont buy anything.

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ID
#2292426 Review #2292426 is a subjective opinion of poster.
Cons
  • Poor communication
Loss
$802
Preferred solution
Full refund

Never received my purchase

I never received a response from art Art Van
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ID
#2289983 Review #2289983 is a subjective opinion of poster.
Location
Saint Louis, Missouri