Art Van Furniture
Reviews and Complaints
Reviews Chart
810K
CLAIMED LOSSES
1.1K
TOTAL REVIEWS
210K
PAGE VIEWS
7
ISSUES RESOLVED
Can’t contact them for warranty work
I have 5 year warranty on recliner purchased 2 years ago. Stopped working. Just want it fixed.
ID
Location
Maumee, Ohio
Safety Concerns
The sales reps in the Woodridge location were not wearing their masks and would take off their mask when they were talking to you which made me extremely uncomfortable . My boyfriend and I are now experiencing symptoms of COVID which we believe came from that store that was super Unsafe. There were MULTIPLE employees (at least 5) that were not wearing masks. Other furniture stores took much more caution like temperature checking, masks wearing, capacity check. I know art van is going out of business but they should still Follow protocol.
User's recommendation: Do not come here.
ID
Cons
- Sales service manager
Preferred solution
Apology
Warrenty
I have a 6 year Warrenty and my couch just broke and now that your closed. I cant contact you to resolve this!! I'm very upset!
User's recommendation: Dont buy anything.
ID
Cons
- Poor communication
Loss
$802
Preferred solution
Full refund
Never received my purchase
I never received a response from art Art Van
ID
Cleaning products
You closed howell store im handicapped so y went out of business and I bought way over 10000.00 dollars worth of furniture and all the cleaning products. So y owe me 2 cases of products 2 cases of glass. Walls leather. Everything Everything y had that y said I got a life worth email me for my address
ID
Pros
- Product selection
Cons
- Woulnt deliver
- Attitude of customer service
- Delivery service
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy furniture warranty
Call has not attended and disconnected
User's recommendation: It’s worst store.
ID
Location
Naperville, Illinois
Product
Art Van Furniture Warranty
Pros
- Looks of furniture
Loss
$2700
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI Iam happy with product and price.
I have a MANWA sectional the wiring has a short and some bearer wiring. Possible motor. I would like to know where to have it repaired. Muskegon, Michigan .49445.
User's recommendation: Check service options.
ID
Location
Norton Shores, Michigan
Preferred solution
Let the company propose a solution
My furniture warranty and repair
Broken recliner, it will not bring up the foot of the recliner
ID
Preferred solution
Repair
Just to say I'm happy.
I am kind of happy all of the stores are closing!! The customer service was horrible, and we see y'all don't care about the customers anyway. I spent 10,000 on furniture. And its horrible!! But, we did get one great thing from this. Gardner-White and Value City and a lot of other places. When the company is horrible. All you can do is say GOODBYE!! I'm mad about my warranty! But, the people that didn't care about their customs. Lost more than we did. The only thing they're going to do is. Open under another name. And still don't honor anybody's warrant!!! User's recommendation: *** no.
ID
My furniture warranty and repair
I bought the stain warranty and I can't even use it. I would have never bought a white couch if I would have known u would close in 3 months after I bought it.
ID
Location
Portage, Michigan
Loss
$150
Question about a refund
Inquiring about a refund. I have information which was provided just before store closures. Will Warranties be honored. I spent a lot of money with Art Vann Prior to closure.
ID
Location
Detroit, Michigan
Preferred solution
Full refund
Question about a refund
Good Morning What is the process for filing a refund. Refund data was provided to me just before store closing. Thank you
ID
Location
Detroit, Michigan
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have furniture in layaway I wanted to know if I can still pay on it and get it out
I have furniture on layaway just wanted to know where to make the payment so I can get my furniture or can I still get it or did I lose my money the number they give to resolve the problem is always busy
ID
Cons
- Warranty
- Everything no delivery and they will not return my calls
Loss
$300
Preferred solution
Deliver product or service ordered
My furniture warranty and repair
My loveseat is broken again
ID
My furniture warranty and repair
Are u cleaning furniture still. I bought the warranty.
ID
Location
Fennville, Michigan
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