Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I have furniture being delivered tomorrow and am now being told that delivery is going to be between 8-11am. When this was scheduled, I was told they would make my order the last run of the day.

This was essentially promised to me. Now after spending over 1/2 hour on the phone with various people, I am basically being told that delivery time can't be promised and if I reschedule all my items will not be available. We unfortunately have ordered from Art Van in the past and this is nothing new. For such an established organization, I don't understand how the left hand doesn't know what the right is doing.

I also feel cheated when the customer service is just dropped.

I have never been wowed by the quality of furniture either. This will be my last time shopping here.

Product or Service Mentioned: Art Van Furniture Delivery Service.

Reason of review: Poor customer service.

Monetary Loss: $900.

Preferred solution: Full refund.

I didn't like: Policy, Management.

Company wrote 0 public responses to the review from Aug 16, 2017.
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