Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I have furniture being delivered tomorrow and am now being told that delivery is going to be between 8-11am. When this was scheduled, I was told they would make my order the last run of the day.

This was essentially promised to me. Now after spending over 1/2 hour on the phone with various people, I am basically being told that delivery time can't be promised and if I reschedule all my items will not be available. We unfortunately have ordered from Art Van in the past and this is nothing new. For such an established organization, I don't understand how the left hand doesn't know what the right is doing.

I also feel cheated when the customer service is just dropped.

I have never been wowed by the quality of furniture either. This will be my last time shopping here.

Review about: Art Van Furniture Delivery Service.

Reason of review: Poor customer service.

Monetary Loss: $900.

Preferred solution: Full refund.

I didn't like: Policy, Management.

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