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Purchased a dresser for my daughter, following pick up and unpackaging, found that the side of the dresser was damaged.Contacted Mishawaka, IN store, spoke with Sales Manager and was told that, since it was a pick up, the item could be replaced but I would be responsible for the transportation of the item.

The option of delivery was given, but of coarse, at my expense!

Art Van makes no effort in "service recovery", nor do they seem to work toward customer satisfaction.I will not make any future purchases from Art Van and I will strongly discourage others from doing so as well.

This reviewer shared experience about damaged or defective and wants this business to have the product delivered as the author lost $270. The author is overall dissatisfied with Art Van Furniture. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

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Anonymous
Bonita Springs, Florida, United States #1255619

Next time pay for delivery, that way if something is damaged, they will take responsibility.When you choose to pick your items up to cut cost, you run the risk of that happening.

Can you prove that the damage occurred PRIOR to you picking it up? Probably not. Maybe it happened while trying to get it through your door. People damage their furniture quite often while trying to transport it themselves and want the company to take responsibility for your choice to not have it delivered.

Pay for delivery and they will replace it via delivery.

Pick it up yourself and you are responsible.

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