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Advertised vs Delivered
Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

I purchased a mattress and headboard and footboard plus the box springs. I specified I wanted it delivered when it all arrived together.

Because they wanted to give me only the mattress and box spring. Confirmed it 3 times and then on day of delivery it was just the mattress and box spring. No bed frame to put mattress on. So not only did I take a day off for this I was only given 50.00 gift card for my troubles for a order of 2800.00.

Nothing of my order just a gift card to repurchase something else. Oh and by the way I was told that I wouldn’t get my bed until 2 more weeks, because someone should of told me it was on back order. Very upset. Will think twice about doing business here.

Called corporate and the will deliver the mattress that I refused with temp rails to have it of the floor the next day. Couldn’t deliver it the same day even though I had just refused it because it came incomplete but at least corporate was trying versus the store.

Product or Service Mentioned: Art Van Furniture Delivery Service.

Reason of review: Problem with delivery.

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