Waste of my time to have a service man come out to use a chalk measure from diagonal corners to see how much my mattress has sagged! Oh well...he had a handy dandy sponge block with a thick black marker mark for 3/4 inches.
There is no pressure tester for them to use to see that there is a big hole when you sleep in a certain spot of the mattress. Conveniently your *** lays in a spot that is not measured! God forbid if you are a tummy sleeper like me. One side is ok & comfortable....but the other side has the sagging hole when you lay in it!!!!!
Their excuse is that they are only reselling the product! Don't waste your time buying a name brand mattress from a reseller like Art Van!
Other furniture I bought there is expensive crap too. I will never buy from them again.
Product or Service Mentioned: Serta Mattress.
Reason of review: Bad quality.