Art Van's mattress "warranty" is a sham! You have to purchase a mattress protector and 2 pillows to make the warranty effective, but they don't tell you that until AFTER you try to return the mattress.
You are paying for the "free" satisfaction guaranteed promise. we tried to return our mattress and were treated like dogs! Our salesman, whom we had been dealing with for 20 years, ignored us. Also, we discovered that he entered notes into the computer stating that we knew we could not return the mattress, and that he fully disclosed that.
Not true at all. BEWARE OF ART VAN AND STAY CLEAR ALTOGETHER!!
Monetary Loss: $2500.