Not resolved
2.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
0 comments

Purchased a love seat and couch April 2016, 2 months ago the furniture was looking like it was 5 years old, cushions lost their shape, and the fabric started to call up, like you see on polyester fabric.Called today to check on my options.

Well I was told this was in the clearance section, which I didn't consider it clearance because they had several pieces, and you could get different colors, and got matching pillows. Clearance to me is like the last piece or defected items etc, but not something they are still selling today when I went there.

Well I didn't buy the warranty, and don't remember even being offered it, but why should I, figured the furniture already had a warranty so why pay the extra, well lesson learned, "clearance" items don't come with any type of warranty.So basically it cost $70.00 to have some one come out and service the couch, $47.25 a piece for the foam cushion in side, and $54.00 for the casing times 2 each...$272.50 I could almost buy a new couch...again, the couch was 7 months old when it all went to ***.Never again, paying the *** off, and closing out my account.

Review about: Art Van Furniture Sofa.

Reason of review: Bad quality.

Monetary Loss: $600.

Preferred solution: provide new cushions and the casings.

Had an Experience with Art Van Furniture?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Art Van Furniture - Incorrect assembly Art Van Furniture "We purchase a leather sofa quite some time ago. We didn't "love" it but we owned it. It was miserably uncomfortable.2 weeks ago we were moving it and happened to..." Read more Art Van Furniture - Less than 2 year old recliners Art Van Furniture " Back to the Art Van story about their warrantee, or lack of it. They agreed to negotiate with me but I had to take down my posts on Facebook first,..." Read more Art Van Furniture - Review in Furniture and Decor category from Carleton, Michigan Art Van Furniture "The recent experience my family and I had with Art Van would probably be one of the worst customer service encounters I have had yet to date. We went..." Read more Art Van Furniture - Customer Art Van Furniture "I just wanted to tell you, that I have been dealing with Art Van furniture for the last five and a half years, I had a couple of issues in..." Read more Usaa - Unbelievable Usaa "Recently I was involved in an accident where upon approaching a light another driver who was stopped behind a much larger vehicle pulled out at the last minute in front..." Read more Toyota Financial - They have messed up my credit by over 100 points that will cost me $1000's over my lifetime Toyota Financial "A 30 year military veteran and 12 year Toyota owner, I planned to purchase another when my current Toyota needed replacement. I can tell you that will not happen! I..." Read more Don't use Tradesy. Tradesy "I purchased a piece of luggage from EEG Closet on Tradesy and boy was I fooled... The luggage description said that it was gently used and had two scuff marks...." Read more Little Caesars - NEGATIVE MARKETING FOR LITTLE CAESER'S PIZZA Little Caesars "To person who verbalized the negative nature of this described Little Caesar Commercial; I agree with you. This commercial is absolutely the most thoughtless regarding Father & Son. There is..." Read more