10/28/17 I am on hold for a "bedding" specialist right now. Art Van warranty store in Warren MI is giving me a hard time.
My mattress is only 1.5 years old and is sagging. Art van wants to "cover the foundation " per the manufacturer but charge me $115 dollars to re-deliver it, which is unacceptable! Art Van is also stating they will not replace the bed due to a small quarter size stain on my bed, unless it is professionally cleaned. What does a small stain have to do with the structure of this mattress ?
Nothing, they are just trying to get around selling me a junky product!
I will never purchase anything from Art Van again. They have lost a customer for life !
Reason of review: Damaged or defective.
Monetary Loss: $1500.
Preferred solution: Full refund.
I liked: No comment.
I didn't like: Warranty.