Not resolved
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
0 comments

10/28/17 I am on hold for a "bedding" specialist right now.Art Van warranty store in Warren MI is giving me a hard time.

My mattress is only 1.5 years old and is sagging. Art van wants to "cover the foundation " per the manufacturer but charge me $115 dollars to re-deliver it, which is unacceptable! Art Van is also stating they will not replace the bed due to a small quarter size stain on my bed, unless it is professionally cleaned. What does a small stain have to do with the structure of this mattress ?

Nothing, they are just trying to get around selling me a junky product!

I will never purchase anything from Art Van again.They have lost a customer for life !

Reason of review: Damaged or defective.

Monetary Loss: $1500.

Preferred solution: Full refund.

I liked: No comment.

I didn't like: Warranty.

Comments

Terms of Service
Post Comment
Cancel

You May Also Like