My wife pointed Out that the couch was peeling (leather)Called the service center someone came out took pictures told me to call in three days. called back in four days.Art van Told me that they can repair it for $75 because I did not report it sooner than five days of noticing it.
I told them that I reported it right away to argue with them put me on hold for 20 minutes got back to me and said that split the cost and I would have to bring it into them. How do they know when I noticed it ?
They don’t .So their warrantee is not a warranty. I will update if there is an update PS don’t waste your money
Product or Service Mentioned: Art Van Furniture Sofa.
Reason of review: Warranty issue.
Monetary Loss: $2200.
Preferred solution: Repair to my satisfaction .
I liked: Ronny the salesman.
I didn't like: Useless warranty.