Portage, Michigan
1 comment
Not resolved
1.0
Details
Exchange, Refund and Cancellation Policy
Price Affordability
Staff
Warranty

I bought a leather sofa for $1200.00 (1st mistake) from Art Van.I noticed after 2-3 months that the back of the sofa was wearing off.

I treated it with the treater that I bought from them and a few months later I noticed that the arms were doing the same thing and the back of the couch. So now I phoned Art Van and they sent out their technician. I was asked when did the back of the couch start wearing off I said about 2-3 months after I got it. He then (the tech) said oh well you should have called then so therefore you have no coverage.

So now I have a $1200.00 couch that looks like ***.

I have it on Craigslist for sale.Thanks Art Van

Review about: Art Van Furniture Sofa.

Reason of review: Bad quality.

Monetary Loss: $1200.

Preferred solution: fix it.

I didn't like: Quality of furniture, Unqualified sales people, Management, Unprofessional.

Had an Experience with Art Van Furniture?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Bonita Springs, Florida, United States #1255648

Well the technician has a point.You didn't just wake up one morning to the arm looking like that.

It was obviously happening over time. Should have made a service call the first time you noticed it.

Since you didnt, they consider it neglect.

You May Also Like

Art Van Furniture - Incorrect assembly Art Van Furniture "We purchase a leather sofa quite some time ago. We didn't "love" it but we owned it. It was miserably uncomfortable.2 weeks ago we were moving it and happened to..." Read more Art Van Furniture - Less than 2 year old recliners Art Van Furniture " Back to the Art Van story about their warrantee, or lack of it. They agreed to negotiate with me but I had to take down my posts on Facebook first,..." Read more Art Van Furniture - Leather Warranty bogus Art Van Furniture "We bought a $900 massage chair in 2012. We purchased and used the Art Van leather protection kit that the salesman said would cover this. The chair has now begun..." Read more Review about Art Van Furniture Bed from Southgate, Michigan Art Van Furniture "Bed broke first night I went to go to bed. Went to lowes to buy supplies to fix it, tried to get Reimbursed and I had to call over 5X..." Read more Bacteria/fungus INSIDE FERRERO ROCHER 2017 Ferrero Rocher "Got a box of ferrero rochers on the 21st of July (expire September 2017) in Australia. Took a *** out of one of them so it spilt in half then..." Read more Done Com - Poor customer service and unprofessionalism Done Com "We engaged done.com for replacing toilet seats and faucets in multiple bath rooms at our home in December. The service technician came late for appointment and left after two hours...." Read more Crystal Springs Water - STAY AWAY FROM DS SERVICES of AMERICA WATER COMPANY Crystal Springs Water "DS Services of America, or in this case Crystal Springs Water is the worst company on the planet. They have the worst company rating in the nation. Go check the..." Read more Colonial Van Lines - Do yourself a favor and just rent a POD Colonial Van Lines "The process started out fine. I worked with Andrew in the sales department and he assured me repeatedly that they always overestimate the weight of everything so that there are..." Read more