Portage, Michigan
1 comment
Not resolved

I bought a leather sofa for $1200.00 (1st mistake) from Art Van.I noticed after 2-3 months that the back of the sofa was wearing off.

Related: Art Van Furniture - Terrible Customer Service on Warranty Issues

I treated it with the treater that I bought from them and a few months later I noticed that the arms were doing the same thing and the back of the couch. So now I phoned Art Van and they sent out their technician. I was asked when did the back of the couch start wearing off I said about 2-3 months after I got it. He then (the tech) said oh well you should have called then so therefore you have no coverage.

So now I have a $1200.00 couch that looks like ***.

I have it on Craigslist for sale.Thanks Art Van

Review about: Art Van Furniture Furniture Warranty.

I didn't like: Quality of furniture, Unqualified sales people, Management, Unprofessional.

Review #908276 is a subjective opinion of a user.

1.0
Staff
Exchange, Refund and Cancellation Policy
Warranty
Price Affordability
PRODUCT OR SERVICE Art Van Furniture Sofa
Reason of Review / Monetary Loss Bad quality / $1200
Preferred solution fix it

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Anonymous
Bonita Springs, Florida, United States #1255648

Well the technician has a point.You didn't just wake up one morning to the arm looking like that.

It was obviously happening over time. Should have made a service call the first time you noticed it.

Since you didnt, they consider it neglect.

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