I bought a leather sofa for $1200.00 (1st mistake) from Art Van. I noticed after 2-3 months that the back of the sofa was wearing off.
I treated it with the treater that I bought from them and a few months later I noticed that the arms were doing the same thing and the back of the couch. So now I phoned Art Van and they sent out their technician. I was asked when did the back of the couch start wearing off I said about 2-3 months after I got it. He then (the tech) said oh well you should have called then so therefore you have no coverage.
So now I have a $1200.00 couch that looks like ***.
I have it on Craigslist for sale. Thanks Art Van
Product or Service Mentioned: Art Van Furniture Sofa.
Reason of review: Bad quality.
Monetary Loss: $1200.
Preferred solution: fix it.
I didn't like: Quality of furniture, Unqualified sales people, Management, Unprofessional.