Art Van Furniture - Leather sofa

45 of 456 Art Van Furniture reviews

I bought a leather sofa for $1200.00 (1st mistake) from Art Van.I noticed after 2-3 months that the back of the sofa was wearing off.

I treated it with the treater that I bought from them and a few months later I noticed that the arms were doing the same thing and the back of the couch. So now I phoned Art Van and they sent out their technician. I was asked when did the back of the couch start wearing off I said about 2-3 months after I got it. He then (the tech) said oh well you should have called then so therefore you have no coverage.

So now I have a $1200.00 couch that looks like ***.

I have it on Craigslist for sale.Thanks Art Van

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  • What I liked
      No items
  • What I disliked
    • Quality of furniture
    • Unqualified sales people
    • Management
    • Unprofessional

Reason of review:
Bad quality
Preferred solution:
fix it
Monetary loss:
Product or service
Art Van Furniture Furniture Warranty
Review category
Furniture and Decor
review #908276 by

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45 of 456 Art Van Furniture reviews
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Dec 14, 2016 #1255648 Bonita Springs, Florida, United States

Well the technician has a point. You didn't just wake up one morning to the arm looking like that. It was obviously happening over time. Should have made a service call the first time you noticed it. Since you didnt, they consider it neglect.

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