Art Van Furniture - Leather Warranty bogus

148 of 441 Art Van Furniture reviews

We bought a $900 massage chair in 2012.We purchased and used the Art Van leather protection kit that the salesman said would cover this.

The chair has now begun to peel and crack. Art Van will not honor their warranty. There are no rips or tears in the leather, but it is disintegrating. They claim that it has been going on too long which it has not.

There is supposed to be a 10 year warranty against peeling and flaking or manufacturer defects, but they said it's OUR fault, and they will not fix it.Shame on you Art Van, very disappointed.

This review is a subjective opinion of a user.
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More Review Details

Warranty
Customer service

  • What I liked
      No items
  • What I disliked
    • Do not stand behind products
    • Customer service representatives
    • False advertising

Reason of review:
Poor customer service
Preferred solution:
I just want the leather fixed
Monetary loss:
$900
Product or service
Art Van Furniture Massage Chair
Review category
Furniture and Decor
review #686955

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