Saint Clair Shores, Michigan
0 comments
Featured on Google+ 100% full Not resolved

We bought a $900 massage chair in 2012.We purchased and used the Art Van leather protection kit that the salesman said would cover this.

The chair has now begun to peel and crack. Art Van will not honor their warranty. There are no rips or tears in the leather, but it is disintegrating. They claim that it has been going on too long which it has not.

There is supposed to be a 10 year warranty against peeling and flaking or manufacturer defects, but they said it's OUR fault, and they will not fix it.Shame on you Art Van, very disappointed.

Review about: Art Van Furniture Massage Chair.

I didn't like: Do not stand behind products, Customer service representatives, False advertising.

Review #686955 is a subjective opinion of a user.

2.0
Warranty
Customer service
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / $900
Preferred solution I just want the leather fixed

Had an Experience with Art Van Furniture?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like