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Customer service
Warranty
2 comments

We bought a $900 massage chair in 2012. We purchased and used the Art Van leather protection kit that the salesman said would cover this.

The chair has now begun to peel and crack. Art Van will not honor their warranty. There are no rips or tears in the leather, but it is disintegrating. They claim that it has been going on too long which it has not.

There is supposed to be a 10 year warranty against peeling and flaking or manufacturer defects, but they said it's OUR fault, and they will not fix it. Shame on you Art Van, very disappointed.

Reason of review: Poor customer service.

Monetary Loss: $900.

Preferred solution: I just want the leather fixed.

I didn't like: Do not stand behind products, Customer service representatives, False advertising.

Company wrote 0 public responses to the review from Aug 21, 2015.
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Anonymous
#1513982

Same issue do not buy warranty

Anonymous
#1493014

But did you use the cleaner and protection? Most likely not!!!

The service tech can tell if the protection has been applied! It’s part of the warranty!!

If you don’t apply it avoids the warranty!! Take care of of your furniture before you complain or write a bad review!!!

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