Art Van Furniture - Less than 2 year old recliners
Back to the Art Van story about their warrantee, or lack of it. They agreed to negotiate with me but I had to take down my posts on Facebook first, which I did. I took the position with them that they sold me these chairs and warrantees based on the fact that they were leather. Turns out they were not leather but polyurethane. Shouldn't they have sold me a polyurethane warrantee? They even sold me a "leather protection kit" ,what they sold me wasn't leather. WTF! At this point my chairs are toast and Art Van has refused to honor both warranties. ($250) One was a 5 year full product defect warrantee which should cover the broken down chair arms. (very boney) and the other the 10 year full leather protection warrantee. LOL. These chairs will be 2 years old in April. Bottom line is that I am headed to court with this dishonest company as I don't care what it costs. If you choose to buy a product from Art Van I wouldn't suggest buying the warrantee as they seem to deny the claims based on the fact that you didn't report it to them within 5 days (Arbitrary). This is only information contained online and not shown to you when you purchase it. I asked for a full refund ($250) on the warranties and $100 each for the chairs as they will be thrown out. They offered me a $300 store credit (Woop-tee-do) so I told them I would not except anything less than honoring the warrantee to repair them or replacing the chairs. Can't wait to explain it to a judge. Going for the max allowed in small claims. Have many hours in court as a police officer.
Please share this so we can get the word out about Art Van.
This reviewer shared experience about warranty issue and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Art Van Furniture and uploaded picture s. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
Also, you can continue reading comments about Art Van Furniture.
Check out the best and the worst companies in Furniture and Decor category for more informed decision or compare Art Van Furniture to other companies on our site.