State: Michigan Product: Art Van Furniture Delivery Service Clear all filters (15 of 36 reviews match)
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I have furniture being delivered tomorrow and am now being told that delivery is going to be between 8-11am. When this was scheduled, I was told they would make my order the last run of the day. This was essentially promised to me. Now after spending over 1/2 hour on...
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1.4
Product
Art Van Furniture Delivery Service
I didn't like
  • Policy
  • Management
#1088385
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Not only did they mark up our door ways that were just freshly painted but also dragged the new mattress with the plastic still on over our hardwood floors and scratched them. We called and had the most horrible customer service ever! I have never had anyone talk to me...
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1.0
Product
Art Van Furniture Delivery Service
I didn't like
  • Attitude of customer service
  • Lack of owning responsibility for damage to home
#1076610
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I ordered more than $2,500 in Art Van Furniture and this is now the third time they have called to reschedule my delivery because all of the pieces are not available to be delivery. I am very disappointed because my sales associate did not give me adequate information...
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Product
Art Van Furniture Delivery Service
#950221
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Art Van Furniture - Horrible

#1092535
1.3
Details
We just purchased a sofa and love seat spending $ on it when delivered it was damaged and the delivery guys said they would call and tell them not so sure if I believe them I called as soon as they left had to wait two weeks for someone to come look at it and sure enough I have to have it replaced so now another waiting game for a new one to come before I can even use my furniture
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My wife and I purchase furniture in your Lakeside location on Sept 21st. We were told that we needed to provide a copy of our lease to schedule delivery. We explained to them that we were not able to sign out lease until this week and that we had a scheduled delivery...
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Product
Art Van Furniture Delivery Service
#928046
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I wanted the delivery people to put shoe coverings on or take their shoes off when delivering a mattress upstairs in our house that has all white carpet.These two (2) men were so arrogant they refused to do either. It's not like my house is dirty or cluttered whereby...
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Anonymous
Anonymous

They are required to wear steel toed shoes at all times, by law. Its the nature of what they do. Have you ever dropped a 200 lb sofa on your toes? I bet not. There is also...

Product
Art Van Furniture Delivery Service
I didn't like
  • Delivery service
#762515
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I went to go pick up my couch and they told me it wasn't at the store and it was accidentally shipped out. they wanted me to come back the following week to pick it up. I had to adjust my schuedle with work while also borrowing a vehicle for the couch move. The manager...
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2.0
Product
Art Van Furniture Delivery Service
#755349
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Possibly the worst customer service I have ever received from a manger.Chuck H. in Romulus failed to call me back after his team did not follow delivery protocol. Every shipment is required to have a 30 minute call prior to arrival from the drivers. The call I received...
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1.0
Woodhaven, Michigan
Product
Art Van Furniture Delivery Service
#746780
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Delivery persons came dropped off the boxes and said they didnt have to assemble because the invoice said RTA ..ready to assemble, so I said don't you guys assemble Ready to assemble? "No, that means customer to assemble", so they left. I called Art Van customer...
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2.3
Product
Art Van Furniture Delivery Service
#692065
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On 5-23-15 I order $4500 of outdoor furniture from Art Van in Shelby, MI. Since I was having backyard work done, I wanted the delivery postponed for 3 weeks. "No problem" says the sales person (who chased me half way around the store to get the sale). But she...
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1.0
Shelby, Michigan
Product
Art Van Furniture Delivery Service
I didn't like
  • Stocking policies
#649861
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Purchased approx 7000.00 in furniture, delivery was made , missing items , was told remainder would be in 2 days, Service Tech shows up 2 days later with nothing blames it on the Delivery Crew, Called the Store Manager would not take the phone call, promised a Tech on...
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Summit Township, Michigan
Product
Art Van Furniture Delivery Service
#477689
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