Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
1 comment

We bought a bunk bed & a sectional on Apr.01, 2017 .

But when we got the bunk bed on Apr.4, we are very disappointed about it. 1. The color was Charcoal, which is not we wanted. We wanted brown.

2. When we saw the bed in store, it stays with ladder, and we were be told everything included, except cabinet besides the bed. But when we received it, it did not have ladder. Without a ladder, it will be very dangerous for kids to climb.

Also, when we were in store, no one told us the ladder was excluded. We are misleading. 3. The design has some problem.

The bed only contains 4pc slat for each bed. The slats are very weak if put mattress on, and this will be very dangerous for kids. If we want to use it, we must buy more slat for safety. When I saw the bed Tue.

night, I called the custom service right away, and was told someone will call us Wednesday. But nobody called us on Wed. I called Art Van twice and even email to a consultant on Apr. 06.But until now nobody responded to me.

Therefore, I strongly request to return the bed for free of charge because reasons above.

Otherwise, I will continue to complaining and share my nightmare with public.Regards, Julia

Review about: Art Van Furniture Bed.

Reason of review: Bad quality.

Monetary Loss: $200.

I didn't like: Bad quality, Worst after sale service, Poor follow-up, I couldnt report a problem with my furniture after delivery.

Had an Experience with Art Van Furniture?

Write a review


Terms of Service
Post Comment

200 for a bunk bed I would expect poor quality we spent a thousand on our set from art van over 15 years ago it still looks great and is awesome quality.

You May Also Like

Art Van Furniture - Sofa Review from Flint, Michigan Art Van Furniture "i will never ever buy furniture from art van again I don't even have it paid off and it's falling apart. A friend of my mine new someone that worked..." Read more Art Van Furniture - Warranty Review from Sylvania, Ohio Art Van Furniture "Terrible horrible warranty service, the tech insulted our intelligence when he concluded its leather color fading (after 6 months of purchase), we requested second look and he would not change..." Read more Art Van Furniture - Poor quality and terrible service! Art Van Furniture "We purchased a special order leather sectional including all available service/protection plans on 11/05/13 in the amount of $3,215.01. We took delivery 3/14 but the corner section was wrong..." Read more Art Van Furniture - Leather Warranty bogus Art Van Furniture "We bought a $900 massage chair in 2012. We purchased and used the Art Van leather protection kit that the salesman said would cover this. The chair has now begun..." Read more Keystone Rv - Very Disappointed - Won't buy another! Keystone Rv "Keystone builds a very nice looking product. Unfortunately they source poor quality accessories and then don't stand behind them. In addition, the build quality is on the surface only. one..." Read more Waffle House - Egregious service by WH employees to a 30 yr service veteran Waffle House "On or about, 9/22/2017, between 4-5pm, I visited the Georgia State University Waffle House located at 100 Piedmont Ave SE, Atlanta GA 30303. Upon visiting the store, I noticed an..." Read more American Red Cross - Hurricane Relief Lies from the Red Cross American Red Cross "In August 2017 , Southern Texas was hit with Hurricane Harvey. While this hurricane did not produce high winds , it did , drop tremendous amounts of rain that buried..." Read more Lkq Corporation - Liers cheat's and theves...... Lkq Corporation "This is my 2 cents, LKQ in San Bernardino has a employee by the name of ralphelo who helps make sure the cars are set down correctly and cleans the..." Read more