Advertised vs Delivered
Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Value for money

The weather finally got warm so just 13 days after receiving my gazebo I opened the box to assemble it. I sadly discovered a leg was bent about an inch making the whole product unstable.

Art Van won't issue a replacement part until I wait 2 and a half weeks for a service man to come to my home to view the bent pole and then possibly order a new one if he determines it's not repairable making the additional cost to the gazebo 2+ weeks of summer with no gazebo and a lost day of work because they don't make appointments, only give you a three hour window on a specific day. I could have bought a way better gazebo for the money this is costing me.

Product or Service Mentioned: Gazebo.

Reason of review: Damaged or defective.

Monetary Loss: $250.

Preferred solution: Let the company propose a solution.

I liked: Catalog.

I didn't like: Product i received, Customer service, Lack of accountability for selling damaged goods.

Company wrote 0 private or public responses to the review from May 10.
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