Sylvania, Ohio
0 comments
Not resolved

Terrible horrible warranty service, the tech insulted our intelligence when he concluded its leather color fading (after 6 months of purchase), we requested second look and he would not change his mind, well look at pieces of leather coming out, it is peeling. I attached pics. I am not sure if this is the art van policy to play around to avoid repair or replacement, but that is certainly driving me crazy - not acceptable.

Related: Art Van Furniture - Warranty

Review about: Leather Couch.

Review #635945 is a subjective opinion of a user.

1.2
Product or Service Quality
Warranty
Customer service
Reliability
Website
PRODUCT OR SERVICE Art Van Furniture Warranty
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

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