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Art Van Furniture - Defective assembly
Art Van Furniture - Defective assembly
I purchased approx $7000 of furniture in mid 2016. Shortly after delivery and assembly, I noticed that the leg of my sofa was crooked. They came back out, and manually re-drilled the legs back into all of my chairs and sofa. I asked the guy if there were pre-drilled...
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#1397781
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Art Van Furniture - Excellent Customer service

I am a very happy Art Van customer. We shop at Art Van in Cadillac Mi. Scott our sale representative was kind, professional and very knowledgeable. Thank you Laurie Foster
#1396536
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Art Van Furniture - Awful Quality

Art Van Furniture - Awful Quality
Art Van Furniture - Awful Quality
We bought several pieces of furniture a year ago, the recliner has been replaced already due to the seams ripping apart. Now the couch seams are ripping apart, the fabric has pilled terribly & guess what?!? My warranty just ended!! I will not PAY for a couch to be repaired that I bought ONE year ago!! My previous couch from Williams lasted 15 years!
2.5
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#1392156
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Trying to get furniture delivered since Aug !! They keep delivering damaged furniture that someone else did not accept and the furniture is so dirty takes hours to clean !! I have asked them 5 times to deliver in a box and even waited 3 weeks for it to come to...
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2.4
#1391352
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The company i financed my mattress/mechecial Synchrony bk helped me I'm grateful that someone cared about what happened to my family and me son 8 daughter 13. No thanks to the mean people at the art van store and Corp. Offices who replied back to my call for help but...
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#1391299
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Art Van furniture is a bad company with horrible customer service “when you have an issue”. Oh sure they are friendly and helpful when handing over your money but you better hope there aren’t any problems with the item. Please do not spend your money there. They will...
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1.3
#1387725
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I bought a Queen mattress from art van while my husband was at the hospital in ICU, I thought it would be nice for my husband, but it has been a nightmare! When I relized a stain on the foot of the mattress I looked it up on U-Tube just on a thought their was a stain...
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#1387323
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Art Van Furniture - Dont Give Your Money to Art Van

Bottom Line is their sales people lie, customer service does minimal to assist and lie. They DO NOT LIKE GIVING REFUNDS! If you give them any amount of money they try to figure out how to not give it back and at last resort will tell you theyll mail it to you.
1.1
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1374841
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Purchased a mattress set at full price in late July. Salesperson/Manager told me that Art Van offers a price matching policy so that if the items I bought go on sale within 2 months after purchase, they will refund me the price difference. Mattress set went on sale a...
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#1373270
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I purchased a furniture package at the 8 mile store in Warren in August. I was told the tables were out of stock and would be delivered the 1st week of Sept. I asked the saleslady if she was sure about the delivery , because otherwise I did not want to make the...
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#1372995
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