Latest review first
Got a question why on most of the bad comments can't be commented on do you think it's because there are so many. I will not stop because they are the sale person lied told us what she thought we wanted to hear. I was told I had 3 days to exchange or return but I call...Read more
I bought a double bed in August for my 14 year old daughter. Within the first 2 weeks, it broke. When we pulled the trundle out.. it broke even more. Took about 2 months of phone calls and then a wait for Serveco to come for pictures. Then another month for resolution....Read more
Art Van Furniture - Bad business
I purchased an England brand sofa, ordered it, and got it in April 2016. Never sat on it as I live alone and use my recliner. One year later, I sat on it and it made creaking noises and sunk deeper than it should have. Art Van refuses to honor their suppliers’ warranties. After I was a loyal customer for years, purchasing many items from them. They would charge me $70 trip charge and $70 per hour labor in a sofa that, at the time was 13 months old.
Art Van Furniture - BAD STORE CUSTOMER IN DEPT
BAD CUSTOMER SERVICE ON A DAMANAGED NATALIE SOFA THAT IS PEELING . NO WARRANTU PURCHASED DUE TO THE FACT NO CHILDREN. MY SOFA IS HORRIBLE. I AM A ART VAN CUSTOMER AND HAVE BEEN FOR YEARS. THE PROBLEM IS WITH THE SEATING AREA OF THE SOFA.
Art Van Furniture - Warranty is not worth it
I bought 6 dining room chairs from Art Van, (always my go-to furniture store) and one of them the front legs completely gave out when my brother sat in it, (not an over weight guy) we had noticed the legs were coming forward a bit but hadn’t called them yet to come out, they are now saying that because we did not call them they will not cover the warranty because we did not do proper maintenance!! Speaking to their manager she did not care at all about me as a customer. Very unhappy with Art Van Furniture.
Art Van Furniture - Outdoor chairs I purchased 6 months,ago cracking.
I purchased 2 outdoor rockers in May and they are cracking all over. Customer service said they were not out door chairs and too bad for me.
Art Van Furniture in Grand Blanc, Michigan - Worst mattress/service
Purchased the Adrenaline mattress. Slept on it for a few weeks, was hot and uncomfortable. Came back and our salesman said it needs to be broken in. To give it another month or two. Came back and he said there was nothing he could do. Very unhappy. We will not recommend Art Van to anyone. And we definitely will not be back. Poor service and terrible mattress.
Art Van Furniture - Warranty is a scam
I bought 5 yr unconditioal warranty on my couch, after 18months the wood broke in half and they will not cover it! Stating it wasnt a manufacture defect.WARRATY IS A SCAM
Art Van Furniture in Utica, Michigan - Sleeper sofa
Don’t stand behind it product just purchase it never use the fold away bed it didn’t work called service about it they claim they repair it once they wouldn’t repair this issue I will never purchase anything thing else from art van and I tell everyone my story
I didn't like
Art Van Furniture in Schaumburg, Illinois - Never again
I will never buy from art van ever again, A 2 months old chase used may 5 times as a rip caused by delivery which we did not see at delivery . They will not replace it because we did not see it at delivery . Never again...
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