Art Van Furniture
Art Van Furniture Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Art Van Furniture has 1.8 star rating based on 589 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Floor sales staff was helpfull, No comment, And salesman.
Cons: Customer service, Service, Product quality.Recent recommendations regarding this business are as follows: "Need new location", "Do not buy Tempur-pedic mattresses and do your research", "Be careful", "Watch what you are doing", "Out of luck".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Art Van Furniture has 1.8 star rating based on 589 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Floor sales staff was helpfull, No comment, And salesman.
Cons: Customer service, Service, Product quality.Recent recommendations regarding this business are as follows: "Need new location", "Do not buy Tempur-pedic mattresses and do your research", "Be careful", "Watch what you are doing", "Out of luck".
Most users ask Art Van Furniture for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Macomb, Michigan
Warranty on mattress
How do I talk to someone about the warranty about my mattress I need information and I need to speak to someone to help me with this problem..a phone number to the manufacturer thank you
User's recommendation: Need new location
Detroit, Michigan
I need receipts of purchases made at Art Van on 14 Mile Road in Warren Michigan
I need receipts for a king size mattress and box spring and a living room set with two lamps and three cocktails from Art Van on 14 Mile in Warren Michigan
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Verified Reviewer |
Belleville, Michigan
Proof of purchase
Need a copy of my last Purchase for a warranty on the mattress I purchased from Art Van beauty rest is requiring a copy of my purchase for their mattress and I can't find my purchase agreement if you could get in contact with me so that I can get thi
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Verified Reviewer |
Brighton, Michigan
Problem with my temperpedic bed
Ive had several problems since I purchased my Temperpedic from you guys and I have researched it and found out that a lot of people are having problems with their Tempur-pedic mattresses and I would like a refund or a replacement as soon as possible. I am getting sicker and sicker and this is not acceptable you shouldnt be selling some thing that could hurt people.
Absolutely unacceptable from such a well known place. You need to get in touch with me as soon as possible.
User's recommendation: Do not buy Tempur-pedic mattresses and do your research
Kentwood, Michigan
I bought a table and chair set with five year warranty and cleaning and I paid for it I can’t get in touch with nobody to replace my chairs what should I do
Can reach anyone about my table set I purchased from them constantly trying to find the number who should I call I do have an warranty on my table and chairs
Preferred solution: Full refund
Barrington, Illinois
Couch broken
Yes on the loveseat Couch one of the foot ended up breaking and we cannot put it back because the wood underneath the fabric might be cracked
- Bad quality
Preferred solution: Get my couch fixed
Belvidere, Illinois
Warranty on recliner, bought from Art Van in 2019
I never received the money back on the warranty I paid of $122.00, when Art Van suddenly closed their doors! This has really upset me, and think I should be refunded.
Right now, I need a new adapter for the power for my recliner. It is model number KDDY001B. This is the 2nd one that has failed me! I was also told it could be cleaned at anytime, and that would be nice too.
I am not responsible for buying these continuous adapters, especially, with an extended warranty. I will be awaiting to hear from you!
User's recommendation: Watch what you are doing
Belvidere, Illinois
Have total warranty paid for company closed, no service, no refund
Need adapter for my power chair, immediately, please send one! Store suddenly closed, how do I get another adapter for my power recliner?
User's recommendation: Be careful
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Verified Reviewer |
Delta, Michigan
Protection package
I need an ottoman replaced that is covered under the protection plan. This item is ruined and yet I am still making payments .
- Company does not care about consumer
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
Protection package
I paid for a protection plan and now I'm in need of its services . I need to have a ottoman replaced asap !!!
Lost some pins for the shevles for my console
Phyllis berry. The movers lost them I need more to put my shelves up. Can u help me 941 704**** I need pins
- Store and customer service
- Dont honor warrantees
- Very slow customer service
Preferred solution: Let the company propose a solution
Chicago, Illinois
My warranty on my furniture
What options do you give customers about their warranty with Art Van when you closed who do we talk to about our warranties we should he an alternate company to deal with insurance company I know you have someone so I need help on who to contact thank you (773)454-**** Anthony Murdock
Preferred solution: Warranty on my furniture
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerMy furniture warranty
We bought this living room set in January 2020 and star to ripping off . We want to know how we can make effective the warranty or who is taken care about it???
Preferred solution: Let the company propose a solution
West Dundee, Illinois
Service warranty for repairs
I purchased a kitchen set that is in need of repair. I have a three-year warranty Im trying to utilize. No phone numbers are working to schedule for repairs
- Are no longer in business
Preferred solution: Repairs made on my furniture under the warranty I paid additional for
User's recommendation: Out of luck
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFurniture repair
We bought furniture from Art an and now need repair on a recliner. They have closed in our area, but how do we still use the warranty we had?
Preferred solution: Furniture repair
Detroit, Michigan
My furniture I purchased from you guys is so badly damaged I purchased a 5 yr warranty are you guys going to homer it
The arms on both couches I purchased from you guys aren’t have caved in i haven’t had this furniture 2 years and both sets of arms went out on both couches either goner my warranty or refund my cash
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