Art Van Flooring is simply the worst. I scheduled an appointment, they called to reschedule once and then called the day of the appointment to try and reschedule again. The salesperson was actually very good when he showed up for the estimate. We choose our flooring...Read more
I didn't like
- Very slow customer service
- Attitude of customer service
I purchased a mattress in October, 2017 after I tested a floor sample. The mattress I received is very firm and worst than the older mattress I had for 9 years. Since I did not buy the protection plan, I did not quality for an exchange unless I paid a restocking fee...Read more
Basically ordered 6 pc bedroom 3.24.18 set for pick up vame in 3.28.18 .over 1,200 only to come back to pick up set and see damage to packaging so i inspected packages to discover. My king size head board had broken,damaged along with my chest. Meaning i went home with...Read more
Harwood Heights, Illinois
Art Van Furniture - Bad an sad.
Not our style bed stuck with it . Cost $800. Memory foam adrenaline mattress. Someone help please.
My furniture is 18 mos old. A cushion has tore at the binding. A throw pillow has split open. The fabric has pulled leaving frays all over the cushions. We keep our furniture covered with furniture protectors. Today i was told i could either pay for a tech to cvome out...Read more
I was remodeling my basement, bought a bar( floor sample) in art van locates on telegraph & square lake rd. I was told that I could just call then & pick it up later, after I my contractor built up the corner to match the bar I bought, I call them to pick up the bar,...Read more
No one from the Art Vann store even bothered to contact me after the technician came out to measure the different levels of the mattress. Even with the standard he used to measure, there is a 1" dip in the mattress. A ink spot near the head of the bed recorded as a...Read more
We bought a very expensive mattress and after 13 months it had 2 large holes. They would not repair because it's out of warranty. I was not satisfied, so I contacted the manufacturer. They were willing to repair the mattress, but had to coordinate with ArtVan. I spoke...Read more
Bought a chair from Art Van. My 45 lb daughter sat in the chair and the back broke off. Art Van tells me it's not a manufacturer defect and refuses to replace said chair. They then proceeded to tell me that if my kids weren't horseplaying, the chair wouldn't break. I...Read more
My family and I have always shopped at ART VAN furniture Store. However my resent purchase has been disheartening. I purchased at dinning room in Nov 2017 set for my Christmas Dinner. I received a damaged chair that was supposed to be replaced prior to event. I did not...Read more
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