Art Van Furniture
810K
CLAIMED LOSSES
1.1K
TOTAL REVIEWS
210K
PAGE VIEWS
7
ISSUES RESOLVED
New Reviewer
We purchased a sectional manufactured by Art Van Furniture. It is their own brand Detroit Sofa Co. It is awful. All the cushions are off and move around. You sink in and so many gaps when you sit. I valled and had a service guy come out within 2 weeks for receiving the...
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ID
Location
Bloomfield Hills, Michigan
Product
Detroit Sofa Co Ambassador Fabric Sofa
Pros
- Story i was told
Cons
- Product quality
Reason of review
Bad quality
New Reviewer
I would like to request a Receipt
I would like a copy of my receipt for Proof of purchase reverie electric adjustable bed requirements to replace my base witch isnt working. My name is Joshua Lyle and my email address is chaos.tatman@***.com, additional information I purchased the bed and base from art van on court street burton mi. They delivered it to my house and I still stay in the same home. My phone number is 810834**** if you can either call me or email me the information or and other information you need from me to get a proof of purchase receipt so reverie can replace my base. Thank you
ID
Product
Art Van Furniture Bed Frame
Preferred solution
Receipt request
New Reviewer
W2 form
Im a former employee and was working when the company was liquidated. I need my W2 from art van furniture to do my taxes please!
ID
Preferred solution
W2 Form (former employee)
New Reviewer
Refund
We bought three years and falling apart we had a one year warranty , but didn't receive it , would like a refund back
ID
Location
Schaumburg, Illinois
Product
Art Van Furniture Sofa
Loss
$3500
Preferred solution
Full refund
New Reviewer
Furniture
12 months same as cash due March 5th, where do I pay thismoney due, bought furniture a yesr ago, same as cash
ID
Preferred solution
pay for furniture that wss on 1 years same as cash
Broken recliners
Bought a slew of furniture in 2018. The love sear motors no longer work on love seats. Bought 5 year Customer Care package Warranty. No one to contact to honor our warranty. Looking for what is owed to me.
ID
Location
Cary, Illinois
New Reviewer
Warranty on furniture
I brought some furniture from you guess 2 years ago got a lifetime warranty on it cant get repaired cause no working number thats not right you guys took people money aint reach out to no one could at least gave people there warranty money back My name is Tiesha 989332****
User's recommendation: Don’t go there.
ID
Service
Art Van Furniture Furniture Repair
Loss
$2700
Preferred solution
Repair
My furniture warranty and repair
I have been trying to reach art van warranty department but no one answers and there is furniture that needs to be repaired
ID
Location
Detroit, Michigan
New Reviewer
I purchased a warranty for sofa and recliner in February 2020. Now the company is out of business. I have paid for my furniture in full but am not going to pay for the warranty because it's useless. Anyone else in the same position as me? I've tried to call have sent a...
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3 comments
PissedConsumer1974916
#1974916
https://www.gardner-white.com/blog/2020/03/gardner-white-is-offering-warranties-to-customers-who-lost-theirs-in-the-art-van-liquidation/ It is not free, but an option. Synchrony is only the company you loaned the money from.
You are going to have to pay them.
If Art provided a card it will probably be converted to a Sync Home card. Well that is what they did with the HH Gregg closure.
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ID
Cons
- Charged for a warranty i can never use
Loss
$297
Preferred solution
Price reduction
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Insurance question
If am not getting my maintance as i should be since i bought the ins worth almost 350.00 i should get reimbursed for this, they shouldnt of asked to purchase this if they knew they were not going to respond as they should
ID
Location
Chicago, Illinois
New Reviewer
I need my warranty money back because I'm going to pay on full
I need my warranty money back
User's recommendation: Poor, bad.
ID
Location
Macomb, Michigan
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerWarranty
My couch needs service under the warranty but bec they went under I cant seem to get ahold of ANYONE to fix my flat couch that is hurting my back bad bec no fluff left
ID
Pros
- Cheap
Cons
- Being ripped off
- Cheap get what you pay for
- Zero value
Loss
$813
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerSofa repair
Purchased 2 sofas 10 month ago. One has developed a split in the material and needs repair. Have warranty with purchase.
ID
Pros
- Sales lady was great
- Sales person was kind
Preferred solution
Deliver product or service ordered
New Reviewer
Card fraud
Someone is using our card I need it stop ASAP My husband name ryan brittain
ID
Location
Burton, Michigan
Pros
- No comment
Cons
- Lying and cheating by falsifying documents
Loss
$1
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRepair my sofa
My sofa broke from the back and the part where the recliner opens is broken and the wood on my floor scratches me I need to repair it or debit what it cost me or half of what I pay, thank you
ID
Product
Art Van Furniture Loveseat
Pros
- Floor sales staff was helpfull
Cons
- Dont honor warrantees
Preferred solution
Full refund
Necessary
I still have not received my furniture. They gave me two delivery dates and i still have nothing. The manager is rude and I'd recommend no one order anything from there
ID
Location
Rockford, Illinois
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The manufacturer is Max Home, LLC - I left them a one start on the BBB... we should all do this!!!