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Bought a mattress set from Art Van 4 years ago . Mattress is sagging and very uncomfortable. Had a tech come out and he agreed mattress was defective. Waited a week and call warranty company was told the defect had to be a 1/4 inch deeper for the. To replace mattress....
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Anonymous
Liz

Sounds like a class action suit needs to be filed against ArtVan.

Anonymous
SUE

They should not offer a warranty if they are not going to honor it. A company should stand behind their product.

I liked
  • Store and customer service
#1169561
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I was given a $300 gift card as a gift for Christmas. It was lost. I have been told that without the physical card they can not do anything . In today's age of computers I'm sure it is fairly easy to track the purchase of a gift via the purchasers info and put a hold...
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#1169368
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I purchased a nice (I thought) leather sofa with chaise that cost a lot of money. The cost of just this sofa, I could have gone to another great furniture store and purchase a complete living room set, but I thought since Art Van was brand new I would give them a try....
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1.2
#1168488
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Art Van Furniture - 4000 I comfort sagging mattress (2)

Art Van Furniture
#1169702
5.0
Details
I am disabled with on going neck and back issues. I bought this adjustable bed to assist me me in getting in and out of the bed. I have had two mattresses replaced both sagging in the middle not even 1 year old on the second replaced mattress. They don’t make this mattress anymore that is great , but now I have to pay to get a new bed $1020.00 more . Calling corporate office.
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Customer service
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Art Van Furniture - Quality of products
1/1

Art Van Furniture - Quality of products

Art Van Furniture
#1164566
1.0
Details
Bought a sofa 2 weeks ago and seats are breaking. Return to store to talk with managers about the quality of products and they wanted to sell me warranty.
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Delivery Service

Art Van Furniture - Defective, Poorly made Sofa Bed

Art Van Furniture
#1161859
2.8
Details
I purchased this Sofa & two Accent Chairs on 11/15/17 the seat cushions are sinking into the back of the Sofa on the Left & Right sides...2 Robo-technicians came out & quoted a script, one of them told me just sit in the middle (what)!...I need this Sofa Bed replaced.
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Style and Design
Value for money
Warranty
Website

Art Van Furniture - Art Van is the worst...EVER!

Art Van Furniture
#1158326
It all started with the salesman who didn’t have a clue on what he was doing. Next the deliver times, I was given the time frame of 230pm-430pm. When I called the delivery center..the rep said my delivery should arrive around 7-730 pm. NEVER AGAIN!
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Art Van Furniture - Cheap, poor quality mattress
Art Van Furniture - Cheap, poor quality mattress
I purchased a new mattress and box springs four years ago. In areas where I slept, the mattress is sinking. I called the warranty number and they sent a gentleman to measure the sinking areas. They use a weighted string across the mattress and then a foam block to...
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2.0
I didn't like
  • Quality
  • Product quality
#1167935
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Purchased a dining room & living room set from Art Van in May 2017, with the extended warranty. Delivery was scheduled, everything was due to arrive, until the day of delivery, the table top was not put on the truck, but sent the pedestal base. After several weeks, got...
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1.0
#1165736
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Bought a beautiful reclining sofa from Art Van Chesterfield Mi , in late April 2017 it is now Jan 2018 and it is falling apart . Called and was told sorry I declined the 150.00 warranty and there was nothing they could do. it is less than 8 months old and is literally...
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2.2
I didn't like
  • Way that you get treated after you call to discuss issues
#1165125
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Ordered a coffee table. It was defective and assembled incorrectly even though I paid for them to assemble it. The table collapsed onto my 4 year old nephew and broke his hand. I called to ask for a refund. 6 more calls later over the past - week and I have been...
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1.6
#1163217
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Went to Art Van last night to buy a mattress. Made a selection and paid for most of it IN CASH. We were to pick it up the following day after 2. Went in at 3 paid CASH for the remaining balance. They happily took our money and told us to wait to get called over to pick...
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1.2
#1161425
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I had a good experience at the store - the delivery of the furniture however was below any reasonable expectations. The night stand was damaged (I only noticed it a month or so later) however the actual bed frame was also damaged. The drawer simply didn't open/close. I...
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2.7
#1161389
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Contact Art Van Furniture

Mailing Address:
Art Van Furniture
6500 14 Mile Road
Warren, MI 48092
Phone:
(586) 983-2078
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We bought a chair with ottoman, we were not given the ottoman and were charged an exorbitant price to replace it. It took two months to come from the factory. Both the couch and the chair we bought are stuffed with chicken feathers. A family member is allergic to the...
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#1160775
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