Derwood Jfe
map-marker Belleville, Michigan

Proof of purchase

Need a copy of my last Purchase for a warranty on the mattress I purchased from Art Van beauty rest is requiring a copy of my purchase for their mattress and I can't find my purchase agreement if you could get in contact with me so that I can get thi
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Debra C Itu

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Verified Reviewer
| map-marker Brighton, Michigan

Problem with my temperpedic bed

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Ive had several problems since I purchased my Temperpedic from you guys and I have researched it and found out that a lot of people are having problems with their Tempur-pedic mattresses and I would like a refund or a replacement as soon as possible. I am getting sicker and sicker and this is not acceptable you shouldnt be selling some thing that could hurt people. Absolutely unacceptable from such a well known place. You need to get in touch with me as soon as possible.
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User's recommendation: Do not buy Tempur-pedic mattresses and do your research

Jasmine M Qhx
map-marker Kentwood, Michigan

I bought a table and chair set with five year warranty and cleaning and I paid for it I can’t get in touch with nobody to replace my chairs what should I do

Can reach anyone about my table set I purchased from them constantly trying to find the number who should I call I do have an warranty on my table and chairs
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Loss:
$700

Preferred solution: Full refund

Anonymous
map-marker Barrington, Illinois

Couch broken

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Yes on the loveseat Couch one of the foot ended up breaking and we cannot put it back because the wood underneath the fabric might be cracked
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Cons:
  • Bad quality

Preferred solution: Get my couch fixed

Anonymous
map-marker Belvidere, Illinois

Warranty on recliner, bought from Art Van in 2019

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I never received the money back on the warranty I paid of $122.00, when Art Van suddenly closed their doors! This has really upset me, and think I should be refunded. Right now, I need a new adapter for the power for my recliner. It is model number KDDY001B. This is the 2nd one that has failed me! I was also told it could be cleaned at anytime, and that would be nice too. I am not responsible for buying these continuous adapters, especially, with an extended warranty. I will be awaiting to hear from you!
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User's recommendation: Watch what you are doing

Anonymous
map-marker Belvidere, Illinois

Have total warranty paid for company closed, no service, no refund

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Need adapter for my power chair, immediately, please send one! Store suddenly closed, how do I get another adapter for my power recliner?
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User's recommendation: Be careful

April F Aic

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Verified Reviewer
| map-marker Delta, Michigan

Protection package

I need an ottoman replaced that is covered under the protection plan. This item is ruined and yet I am still making payments .
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Loss:
$100
Cons:
  • Company does not care about consumer

Preferred solution: Deliver product or service ordered

April F Aic

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Protection package

I paid for a protection plan and now I'm in need of its services . I need to have a ottoman replaced asap !!!
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Phyllis B Gwt

Lost some pins for the shevles for my console

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Art Van Furniture - Lost some pins for the shevles for my console
Art Van Furniture - Lost some pins for the shevles for my console - Image 2
CryPhyllis berry. The movers lost them I need more to put my shelves up. Can u help me 941 704**** I need pins
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Loss:
$200
Pros:
  • Store and customer service
Cons:
  • Dont honor warrantees
  • Very slow customer service

Preferred solution: Let the company propose a solution

Anthony M Uvm
map-marker Chicago, Illinois

My warranty on my furniture

What options do you give customers about their warranty with Art Van when you closed who do we talk to about our warranties we should he an alternate company to deal with insurance company I know you have someone so I need help on who to contact thank you (773)454-**** Anthony Murdock
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Preferred solution: Warranty on my furniture

Maria M Eos

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

My furniture warranty

Art Van Furniture - My furniture warranty
Art Van Furniture - My furniture warranty - Image 2
We bought this living room set in January 2020 and star to ripping off . We want to know how we can make effective the warranty or who is taken care about it???
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Loss:
$1720

Preferred solution: Let the company propose a solution

Michele M Ofd
map-marker West Dundee, Illinois

Service warranty for repairs

I purchased a kitchen set that is in need of repair. I have a three-year warranty Im trying to utilize. No phone numbers are working to schedule for repairs
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Loss:
$528
Cons:
  • Are no longer in business

Preferred solution: Repairs made on my furniture under the warranty I paid additional for

User's recommendation: Out of luck

Marcus H Baw

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Verified Reviewer

Furniture repair

We bought furniture from Art an and now need repair on a recliner. They have closed in our area, but how do we still use the warranty we had?
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Preferred solution: Furniture repair

Kay P Rfc
map-marker Detroit, Michigan

My furniture I purchased from you guys is so badly damaged I purchased a 5 yr warranty are you guys going to homer it

The arms on both couches I purchased from you guys aren’t have caved in i haven’t had this furniture 2 years and both sets of arms went out on both couches either goner my warranty or refund my cash
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Rose M Glb

Broken couches

They are not quality made! Springs are coming out of my couches and backs are not right! One recliner is broke and bent
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Delany Aiw
map-marker Saginaw, Michigan

Look up transaction

Trying to figure out when I purchased my bedroom outfit and when my mom purchased her stuff and the amount
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