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It's like sleeping in a canoe, our body aches, hips hurt, toss and turn every night. Do not buy anything from Art Van... 3 times we bought mattresses and each one was defective, but it took them years to stand behind it. Please take your business elsewhere. This is the...
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#1194684
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This is not a complaint, it more like letting people know, that if you have a problem, and have to have it looked at, find one certain person whether it be sales in the store, or repair, that you are happy with, and stay with that person. You can never go wrong. We...
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5.0
#1194663
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Purchased a mirrored cabinet in November 2017 from Art Van Furniture store located on 14 Mile Rd. My sales person was very courteous, friendly and professional. So one month later I notice the mirror cabinet began to crack in various places, in addition to buckling...
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3.1
I didn't like
  • Product quality
  • Customer service
#1194497
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On Feb 20, 2018 I had my bridge for my wall unit and a mirror delivered again because the previous ones was broken. The delivery guys showed up at the door with wet muddy shoes because it had rain throughout the day, no booties to cover their shoes and stated it was...
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#1194210
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The salesman was friendly but not incredibly knowledgeable or helpful. He didn't seem to care what we wanted or be able to suggest something to fit our needs/price. The couch/loveseat/recliner set that we ended up purchasing seemed like a good deal, we were offered...
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2.5
I liked
  • Variety of options
I didn't like
  • Quality of products
#1193142
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I have only had the recliner for less than 2 years and it has broken. Dont waste your money on this furniture.
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Anonymous
lee

Could you please tell me what kind of recliner? I'm buying a AV dual power recliner from Art Van. I can't find any reviews on it at all. It looks very nice but I'm worried bec...

#1191548
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This place is a JOKE! They keep trying to deliver the WRONG color furniture. We have made 2 trips to the store now, canceled appointments to wait around for delivery, only to keep getting the wrong color. We even showed the salesman what was going on and he agreed they...
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1.0
#1189689
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Yesterday, 2/10/18, I had a call from Art Van. They are sorry but measuring the sinking areas of the mattress by using the string is "what those companies do to assess the mattress." Never mind that it may or may not be appropriate. I'm just out of luck because that is...
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1.0
I didn't like
  • Lack of customer service for warranty claims
#1187780
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Gave them another try and they sold me garbage again. Purchased a recliner, $1000. Not cheap. The motor stopped working after 40 days. Took a week to come and look at it, another 7 weeks to fix. Repairman said he had that part in his truck, why didn't the first guy...
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1.7
#1186859
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I purchased a full size mattress set in June 2017, after about 7 months of use, I noticed a small rip in the mattress, In my assessment I think the fabric was dry rot. I contacted the store and they had someone assess it in about 3 weeks. At first they wanted to deny...
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#1186544
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