Most helpful review
New Reviewer
We purchased a sectional manufactured by Art Van Furniture. It is their own brand Detroit Sofa Co. It is awful. All the cushions are off and move around. You sink in and so many gaps when you sit. I valled and had a service guy come out within 2 weeks for receiving the...
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21 comments
#2146029

Same. I purchased a Davison 100" sofa from Art Van Dec 2016, paid $1300 for it and it's garbage. The back cushions have absolutely no shape to them and the seat cushions slide right out from under you.

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ID
#1298324 Review #1298324 is a subjective opinion of poster.
Location
Bloomfield Hills, Michigan
Product
Detroit Sofa Co Ambassador Fabric Sofa
Pros
  • Story i was told
Cons
  • Product quality
Reason of review
Bad quality

Have total warranty paid for company closed, no service, no refund

Need adapter for my power chair, immediately, please send one! Store suddenly closed, how do I get another adapter for my power recliner?

User's recommendation: Be careful.

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ID
#3618091 Review #3618091 is a subjective opinion of poster.
Location
Belvidere, Illinois

Warranty on recliner, bought from Art Van in 2019

I never received the money back on the warranty I paid of $122.00, when Art Van suddenly closed their doors! This has really upset me, and think I should be refunded. Right now, I need a new adapter for the power for my recliner. It is model number KDDY001B. This is the 2nd one that has failed me! I was also told it could be cleaned at anytime, and that would be nice too. I am not responsible for buying these continuous adapters, especially, with an extended warranty. I will be awaiting to hear from you!

User's recommendation: Watch what you are doing.

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ID
#3618070 Review #3618070 is a subjective opinion of poster.
Location
Belvidere, Illinois

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Verified Reviewer
New Reviewer

Protection package

I need an ottoman replaced that is covered under the protection plan. This item is ruined and yet I am still making payments .
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ID
#3401306 Review #3401306 is a subjective opinion of poster.
Location
Delta, Michigan
Cons
  • Company does not care about consumer
Loss
$100
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Protection package

I paid for a protection plan and now I'm in need of its services . I need to have a ottoman replaced asap !!!
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ID
#3401288 Review #3401288 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
New Reviewer

My warranty on my furniture

What options do you give customers about their warranty with Art Van when you closed who do we talk to about our warranties we should he an alternate company to deal with insurance company I know you have someone so I need help on who to contact thank you (773)454-**** Anthony Murdock
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ID
#3338335 Review #3338335 is a subjective opinion of poster.
Location
Chicago, Illinois
Preferred solution
Warranty on my furniture
New Reviewer

Service warranty for repairs

I purchased a kitchen set that is in need of repair. I have a three-year warranty Im trying to utilize. No phone numbers are working to schedule for repairs

User's recommendation: Out of luck.

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ID
#3166442 Review #3166442 is a subjective opinion of poster.
Location
West Dundee, Illinois
Cons
  • Are no longer in business
Loss
$528
Preferred solution
Repairs made on my furniture under the warranty I paid additional for
New Reviewer

Lost some pins for the shevles for my console

Art Van Furniture - Lost some pins for the shevles for my console
Art Van Furniture - Lost some pins for the shevles for my console
CryPhyllis berry. The movers lost them I need more to put my shelves up. Can u help me 941 704**** I need pins
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ID
#2977303 Review #2977303 is a subjective opinion of poster.
Pros
  • Store and customer service
Cons
  • Very slow customer service
  • Dont honor warrantees
Loss
$200
Preferred solution
Let the company propose a solution
New Reviewer

My furniture I purchased from you guys is so badly damaged I purchased a 5 yr warranty are you guys going to homer it

The arms on both couches I purchased from you guys aren’t have caved in i haven’t had this furniture 2 years and both sets of arms went out on both couches either goner my warranty or refund my cash
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ID
#2993666 Review #2993666 is a subjective opinion of poster.
New Reviewer

My furniture warranty

Art Van Furniture - My furniture warranty
Art Van Furniture - My furniture warranty
We bought this living room set in January 2020 and star to ripping off . We want to know how we can make effective the warranty or who is taken care about it???
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ID
#2852531 Review #2852531 is a subjective opinion of poster.
Loss
$1720
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Furniture repair

We bought furniture from Art an and now need repair on a recliner. They have closed in our area, but how do we still use the warranty we had?
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ID
#2834837 Review #2834837 is a subjective opinion of poster.
Preferred solution
Furniture repair
New Reviewer

Look up transaction

Trying to figure out when I purchased my bedroom outfit and when my mom purchased her stuff and the amount
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ID
#2735296 Review #2735296 is a subjective opinion of poster.
Location
Saginaw, Michigan
New Reviewer

Broken couches

They are not quality made! Springs are coming out of my couches and backs are not right! One recliner is broke and bent
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ID
#2723153 Review #2723153 is a subjective opinion of poster.
New Reviewer

I would like to request a Receipt

I would like a copy of my receipt for Proof of purchase reverie electric adjustable bed requirements to replace my base witch isnt working. My name is Joshua Lyle and my email address is chaos.tatman@***.com, additional information I purchased the bed and base from art van on court street burton mi. They delivered it to my house and I still stay in the same home. My phone number is 810834**** if you can either call me or email me the information or and other information you need from me to get a proof of purchase receipt so reverie can replace my base. Thank you
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ID
#2506762 Review #2506762 is a subjective opinion of poster.
Product
Art Van Furniture Bed Frame
Preferred solution
Receipt request
New Reviewer

W2 form

Im a former employee and was working when the company was liquidated. I need my W2 from art van furniture to do my taxes please!
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ID
#2468822 Review #2468822 is a subjective opinion of poster.
Preferred solution
W2 Form (former employee)
New Reviewer

To try to locate replacement chairs for my dinimg room set.

Art Van Furniture - To try to locate replacement chairs for my dinimg room set.
Original review updated by user Mar 05, 2021
Continuous busy signal. Attempting to locate.replacment chairs for my dining room set. Want information on where I might be able to locate this product from the store's inventory. HELP! Difficult to contact.
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ID
#2445124 Review #2445124 is a subjective opinion of poster.
Preferred solution
Help me locate product

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