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December 2015 I spent approximately $10,000 total on furniture and warranties at the Elston location. Mechanical 3 piece sofa was $2677 plus $589 on leather protection and Complete Care Warranty which I was told would cover any damage to the recliner mechanism or the...
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Company wrote 0 private or public responses to the review from Dec 06.
1.5
I didn't like
  • Non existent warranty
#1416815
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My furniture was scheduled for delivery on November 20 between 9 and 12. They never came but said they did after i called to find out why no one showed up by 12. They said they'd be here by 5. They came after 7 and delivered the WRONG FURNITURE. When i called customer...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 04.
1.4
#1414956
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First delivery date, the driver was over two hours late. They never called me to inform me. When they did come. They brought the wrong furniture. When i spoke to the store. They offered a gift card for my inconvenience, but nothing was ever given. One the second...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 04.
#1414858
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Bought a couch less then 2 years ago. Take good care of things. A couple of 1 yr olds no dogs and a couch falling apart. The texture design stuff is coming out, cushions ripping, back posts sliding out with nails poking out. Was 1500 section with ottoman. They said we...
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Company wrote 0 private or public responses to the review from Nov 29.
1.9
#1410609
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Purchase was supposed to include a free TV which is actually a gift card for $250. Made my purchase in Sept now it’s almost Dec still haven’t received it. Then was told I didn’t fill out an email form that of course I never received. Then I had a problem with my...
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Company wrote 0 private or public responses to the review from Nov 26.
2.8
#1408506
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Art Van is standing behind their product ...... We bought a Saxon 5 piece living room set in April 2018. There are only 2 of us in the household and we are not large people. The sofa has already started to sink. Service person came out to inspect and determined the...
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Company wrote 0 public responses to the review from Nov 20.
#1404689
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We purchased quite a few things from them and the quality is just horrible. The sectional was just terrible. I am extremely allergic to feathers and specifically asked them what the cushions were made of and they told me " there are no feathers on this couch" well that...
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Company wrote 0 private or public responses to the review from Nov 19.
1.9
I didn't like
  • All of it just was horrible
#1403720
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Art Van Furniture - Art Van warranty is terrible

I purchased the art van warranty for a dinette set and when I called to use the warranty everything that I was told by the sales rep that is covered was a lie to get me to purchase the warranty.
Company wrote 0 private or public responses to the review from Nov 15.
1.6
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1400991
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Art Van Furniture - Defective assembly
Art Van Furniture - Defective assembly
I purchased approx $7000 of furniture in mid 2016. Shortly after delivery and assembly, I noticed that the leg of my sofa was crooked. They came back out, and manually re-drilled the legs back into all of my chairs and sofa. I asked the guy if there were pre-drilled...
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 10.
#1397781
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Contact Art Van Furniture

Mailing Address:
Art Van Furniture
6500 14 Mile Road
Warren, Michigan 48092
United States
Phone:
(888) 427-8826
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Art Van Furniture - Excellent Customer service

I am a very happy Art Van customer. We shop at Art Van in Cadillac Mi. Scott our sale representative was kind, professional and very knowledgeable. Thank you Laurie Foster
Company wrote 0 private or public responses to the review from Nov 08.
#1396536
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