Art Van Furniture - Horrible experience still going on
I have listened to so many people with this company and no one knows what is going on. Where is my tv that i was promised would be so easy to get once we bought all this furniture?
We purchased a couch here less than three weeks ago. It was in their new “outlet” section but was still not cheap. We were lead astray on their “fabric protection” (though they did end up refunding that portion - the ONLY positive about this experience), and the couch...Read more
Bought a Lazy Boy Recliner at the O'Fallon, IL store. Chair came in earlier than expected. Went to pick it up there was 1 other customer in the store and no one else at the back warehouse pick up so they were not busy. In the ware house loading area were 2 workers...Read more
In June, we purchased a right facing sectional, delivery brought a left facing. We asked to have that returned l, after less than 6 months, our $1200 sofa cracked in the center, service rep stated no support leg had been added during set-up, we have since been...Read more
I would like to know what the meaning of customer service means to Art Van Furniture. How does a store manager of one of your stores call me wife after we had several problems and start the conversation off with When it rains it pours...how professional is that? There...Read more
I am never shopping at Art Van again and I ask that you consider your other options before going to that place. They are the biggest scam company and their furniture doesn't even last a year and a 1/2 before it breaks. They voided out my $110 gift card to have someone...Read more
I entered the store in Lansing to purchase a couch and love seat. I was told where to look and left alone. I entered the clearance center and had to hunt down a sales person as they seemed to be actively ignoring me. The person who finally talked to me kept looking...Read more
- Some products
I didn't like
- Extremely poor service and management
Art Van Furniture - Glad I did not buy
They tell you to pick a fabric, then you can’t have that one and you should take what’s in their warehouse. They won’t last. Time wasters.
Aftet purchasing a mattress set, a used box spring was delivered to my home and the mattress was to arrive the following week. I called Art Van in Dearborn to let them know what happened. I says to the young lady " when delivering the mattress i should also have a new...Read more
Art Van Furniture - Still waiting
I ordered two couches and a tv stand on 12/5/17. They said 6 to 8 weeks. What is today? March the 10th and I still don’t have my furniture. Beyond ridiculous. They wanted to offer me a gift card. Seriously, I will not ever buy anything again from them. They gave me free delivery, but did they? Because I don’t have my stuff!!! I will NEVER buy anything from them again.
Do you have something to say about Art Van Furniture? What happened? What can we help you with?