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Art Van Furniture Reviews
810K
CLAIMED LOSSES
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TOTAL REVIEWS
210K
PAGE VIEWS
7
ISSUES RESOLVED
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Art Van Furniture Reviews
New Reviewer
We purchased a sectional manufactured by Art Van Furniture. It is their own brand Detroit Sofa Co. It is awful. All the cushions are off and move around. You sink in and so many gaps when you sit. I valled and had a service guy come out within 2 weeks for receiving the...
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ID
Location
Bloomfield Hills, Michigan
Product
Detroit Sofa Co Ambassador Fabric Sofa
Pros
- Story i was told
Cons
- Product quality
Reason of review
Bad quality
Have total warranty paid for company closed, no service, no refund
Need adapter for my power chair, immediately, please send one! Store suddenly closed, how do I get another adapter for my power recliner?
User's recommendation: Be careful.
ID
Location
Belvidere, Illinois
Warranty on recliner, bought from Art Van in 2019
I never received the money back on the warranty I paid of $122.00, when Art Van suddenly closed their doors! This has really upset me, and think I should be refunded. Right now, I need a new adapter for the power for my recliner. It is model number KDDY001B. This is the 2nd one that has failed me! I was also told it could be cleaned at anytime, and that would be nice too. I am not responsible for buying these continuous adapters, especially, with an extended warranty. I will be awaiting to hear from you!
User's recommendation: Watch what you are doing.
ID
Location
Belvidere, Illinois
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerProtection package
I need an ottoman replaced that is covered under the protection plan. This item is ruined and yet I am still making payments .
ID
Location
Delta, Michigan
Cons
- Company does not care about consumer
Loss
$100
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerProtection package
I paid for a protection plan and now I'm in need of its services . I need to have a ottoman replaced asap !!!
ID
Location
Philadelphia, Pennsylvania
New Reviewer
My warranty on my furniture
What options do you give customers about their warranty with Art Van when you closed who do we talk to about our warranties we should he an alternate company to deal with insurance company I know you have someone so I need help on who to contact thank you (773)454-**** Anthony Murdock
ID
Location
Chicago, Illinois
Preferred solution
Warranty on my furniture
New Reviewer
Service warranty for repairs
I purchased a kitchen set that is in need of repair. I have a three-year warranty Im trying to utilize. No phone numbers are working to schedule for repairs
User's recommendation: Out of luck.
ID
Location
West Dundee, Illinois
Cons
- Are no longer in business
Loss
$528
Preferred solution
Repairs made on my furniture under the warranty I paid additional for
New Reviewer
Lost some pins for the shevles for my console
Phyllis berry. The movers lost them I need more to put my shelves up. Can u help me 941 704**** I need pins ID
Pros
- Store and customer service
Cons
- Very slow customer service
- Dont honor warrantees
Loss
$200
Preferred solution
Let the company propose a solution
New Reviewer
My furniture I purchased from you guys is so badly damaged I purchased a 5 yr warranty are you guys going to homer it
The arms on both couches I purchased from you guys aren’t have caved in i haven’t had this furniture 2 years and both sets of arms went out on both couches either goner my warranty or refund my cash
ID
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New Reviewer
My furniture warranty
We bought this living room set in January 2020 and star to ripping off . We want to know how we can make effective the warranty or who is taken care about it???
ID
Loss
$1720
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerFurniture repair
We bought furniture from Art an and now need repair on a recliner. They have closed in our area, but how do we still use the warranty we had?
ID
Preferred solution
Furniture repair
New Reviewer
Look up transaction
Trying to figure out when I purchased my bedroom outfit and when my mom purchased her stuff and the amount
ID
Location
Saginaw, Michigan
New Reviewer
Broken couches
They are not quality made! Springs are coming out of my couches and backs are not right! One recliner is broke and bent
ID
New Reviewer
I would like to request a Receipt
I would like a copy of my receipt for Proof of purchase reverie electric adjustable bed requirements to replace my base witch isnt working. My name is Joshua Lyle and my email address is chaos.tatman@***.com, additional information I purchased the bed and base from art van on court street burton mi. They delivered it to my house and I still stay in the same home. My phone number is 810834**** if you can either call me or email me the information or and other information you need from me to get a proof of purchase receipt so reverie can replace my base. Thank you
ID
Product
Art Van Furniture Bed Frame
Preferred solution
Receipt request
New Reviewer
W2 form
Im a former employee and was working when the company was liquidated. I need my W2 from art van furniture to do my taxes please!
ID
Preferred solution
W2 Form (former employee)
New Reviewer
To try to locate replacement chairs for my dinimg room set.
Original review updated by user Mar 05, 2021
Continuous busy signal. Attempting to locate.replacment chairs for my dining room set. Want information on where I might be able to locate this product from the store's inventory. HELP! Difficult to contact. ID
Preferred solution
Help me locate product
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Art Van Furniture
Same. I purchased a Davison 100" sofa from Art Van Dec 2016, paid $1300 for it and it's garbage. The back cushions have absolutely no shape to them and the seat cushions slide right out from under you.