Show reviews that mention
art van van art furniture store service customer customer service warranty delivery
Filter review
  1. 295 reviews
  2. 169 reviews
  3. 72 reviews
  4. 20 reviews
  5. 21 reviews
Most helpful review

1.8
We purchased a sectional manufactured by Art Van Furniture. It is their own brand Detroit Sofa Co. It is awful. All the cushions are off and move around. You sink in and so many gaps when you sit. I valled and had a service guy come out within 2 weeks for receiving the...
View full review
View full review
Comment
Helpful 0 Not helpful 0
20 comments
#1918709

The manufacturer is Max Home, LLC - I left them a one start on the BBB... we should all do this!!!

Reply
2 0
View more comments
ID
#1298324 Review #1298324 is a subjective opinion of poster.
Location
Bloomfield Hills, Michigan
Product
Detroit Sofa Co Ambassador Fabric Sofa
Pros
  • Story i was told
Cons
  • Product quality
Reason of review
Bad quality

I would like to request a Receipt

I would like a copy of my receipt for Proof of purchase reverie electric adjustable bed requirements to replace my base witch isnt working. My name is Joshua Lyle and my email address is chaos.tatman@***.com, additional information I purchased the bed and base from art van on court street burton mi. They delivered it to my house and I still stay in the same home. My phone number is 810834**** if you can either call me or email me the information or and other information you need from me to get a proof of purchase receipt so reverie can replace my base. Thank you
View full review
Comment
Helpful 0 Not helpful 0
ID
#2506762 Review #2506762 is a subjective opinion of poster.
Product
Art Van Furniture Bed Frame
Preferred solution
Receipt request

W2 form

Im a former employee and was working when the company was liquidated. I need my W2 from art van furniture to do my taxes please!
View full review
Comment
Helpful 0 Not helpful 0
ID
#2468822 Review #2468822 is a subjective opinion of poster.
Preferred solution
W2 Form (former employee)

Refund

2.0
Art Van Furniture - Refund
Art Van Furniture - Refund
We bought three years and falling apart we had a one year warranty , but didn't receive it , would like a refund back
View full review
Comment
Helpful 0 Not helpful 0
ID
#2439923 Review #2439923 is a subjective opinion of poster.
Location
Schaumburg, Illinois
Product
Art Van Furniture Sofa
Loss
$3500
Preferred solution
Full refund

Furniture

12 months same as cash due March 5th, where do I pay thismoney due, bought furniture a yesr ago, same as cash
View full review
Comment
Helpful 0 Not helpful 0
ID
#2436463 Review #2436463 is a subjective opinion of poster.
Preferred solution
pay for furniture that wss on 1 years same as cash

Broken recliners

Art Van Furniture - Broken recliners
Bought a slew of furniture in 2018. The love sear motors no longer work on love seats. Bought 5 year Customer Care package Warranty. No one to contact to honor our warranty. Looking for what is owed to me.
View full review
Comment
Helpful 0 Not helpful 0
ID
#2426704 Review #2426704 is a subjective opinion of poster.
Location
Cary, Illinois

Warranty on furniture

2.0
I brought some furniture from you guess 2 years ago got a lifetime warranty on it cant get repaired cause no working number thats not right you guys took people money aint reach out to no one could at least gave people there warranty money back My name is Tiesha 989332****

User's recommendation: Don’t go there.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2404322 Review #2404322 is a subjective opinion of poster.
Service
Art Van Furniture Furniture Repair
Loss
$2700
Preferred solution
Repair

My furniture warranty and repair

1.3
I have been trying to reach art van warranty department but no one answers and there is furniture that needs to be repaired
View full review
Comment
Helpful 0 Not helpful 0
ID
#2403534 Review #2403534 is a subjective opinion of poster.
Location
Detroit, Michigan

1.0
I purchased a warranty for sofa and recliner in February 2020. Now the company is out of business. I have paid for my furniture in full but am not going to pay for the warranty because it's useless. Anyone else in the same position as me? I've tried to call have sent a...
View full review
View full review
Comment
Helpful 0 Not helpful 0
3 comments
#1974916

https://www.gardner-white.com/blog/2020/03/gardner-white-is-offering-warranties-to-customers-who-lost-theirs-in-the-art-van-liquidation/ It is not free, but an option. Synchrony is only the company you loaned the money from.

You are going to have to pay them.

If Art provided a card it will probably be converted to a Sync Home card. Well that is what they did with the HH Gregg closure.

Reply
0 0
View more comments
ID
#2389796 Review #2389796 is a subjective opinion of poster.
Cons
  • Charged for a warranty i can never use
Loss
$297
Preferred solution
Price reduction

Insurance question

If am not getting my maintance as i should be since i bought the ins worth almost 350.00 i should get reimbursed for this, they shouldnt of asked to purchase this if they knew they were not going to respond as they should
View full review
Comment
Helpful 0 Not helpful 0
ID
#2382200 Review #2382200 is a subjective opinion of poster.
Location
Chicago, Illinois

I need my warranty money back because I'm going to pay on full

1.1
I need my warranty money back

User's recommendation: Poor, bad.

View full review
Comment
Helpful 0 Not helpful 0
ID
#2367340 Review #2367340 is a subjective opinion of poster.
Location
Macomb, Michigan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Warranty

1.0
Art Van Furniture - Warranty
My couch needs service under the warranty but bec they went under I cant seem to get ahold of ANYONE to fix my flat couch that is hurting my back bad bec no fluff left
View full review
Comment
Helpful 0 Not helpful 0
ID
#2350377 Review #2350377 is a subjective opinion of poster.
Pros
  • Cheap
Cons
  • Zero value
  • Being ripped off
  • Refused to stand behind what they sale
Loss
$813
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Sofa repair

Purchased 2 sofas 10 month ago. One has developed a split in the material and needs repair. Have warranty with purchase.
View full review
Comment
Helpful 0 Not helpful 0
ID
#2324994 Review #2324994 is a subjective opinion of poster.
Pros
  • Sales person was kind
  • Sales lady was great
Preferred solution
Deliver product or service ordered

Card fraud

Someone is using our card I need it stop ASAP My husband name ryan brittain
View full review
Comment
Helpful 0 Not helpful 0
ID
#2312289 Review #2312289 is a subjective opinion of poster.
Location
Burton, Michigan
Pros
  • No comment
Cons
  • Lying and cheating by falsifying documents
Loss
$1
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Repair my sofa

Art Van Furniture - Repair my sofa
Art Van Furniture - Repair my sofa
Art Van Furniture - Repair my sofa
Art Van Furniture - Repair my sofa
Art Van Furniture - Repair my sofa
My sofa broke from the back and the part where the recliner opens is broken and the wood on my floor scratches me I need to repair it or debit what it cost me or half of what I pay, thank you
View full review
Comment
Helpful 0 Not helpful 0
ID
#2299484 Review #2299484 is a subjective opinion of poster.
Product
Art Van Furniture Loveseat
Pros
  • Floor sales staff was helpfull
Cons
  • Dont honor warrantees
Preferred solution
Full refund

Necessary

I still have not received my furniture. They gave me two delivery dates and i still have nothing. The manager is rude and I'd recommend no one order anything from there
View full review
Comment
Helpful 0 Not helpful 0
ID
#2299291 Review #2299291 is a subjective opinion of poster.
Location
Rockford, Illinois

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content

For more information read Blog article