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Art Van Furniture - Free TV offer

Don’t spend the additional money to get the free TV offer. It’s been over 10 weeks and I still don’t have it. I sent in complaints to elite rewards and they send an email saying they will reach out to me in the next three days. I’ve taken this route theee times and they never get back to me. It’s time to call the sales representative.
3.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1330656
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Art Van Furniture - Damaged walls and ledge

Art Van Furniture - Damaged walls and ledge
Art Van Furniture - Damaged walls and ledge
I ordered a Sectional, ding table, living room set with couch, loveseat, tables, lamps, and a recliner, a chair, a chaise, and two mattresses from art van and when they delivered that damaged my wall and ledge. I know the damage was not there prior to delivery because we just bought GR house and just had the walls painted and had not even moved anything into the home yet.
2.7
Details
Advertised vs Delivered
Diversity of Products or Services
Style and Design
Value for money
Warranty
Website
#1330560
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I purchased a bedroom set from artvan and was promised a “50in flat screen tv” and have yet to receive it. When I call they give the run around or transfer me to a voicemail where of course nobody returns the calls. They full of it. Then they sent a few emails that...
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Anonymous
Anonymous

Me and my husband bought a bed and was supposed to get a gift card, but found out they charged us for the gift card. Claimed they did not charge us for it but it clearly shows...

#1325198
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We would never buy from them again or recommend them at all. Would never work with their sales people. Have had poor sales representation, asked to speak with management and the way they answer when asked a question is unbelievable. Asked for follow up and NEVER got...
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1.0
#1325160
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Art Van Furniture - Elite rewards

We are also going thru the same problem with elite rewards. Sent email after email phone call after phone call. Even art van has emailed and called them and nothing. Thanks for ripping me off art van. Nothing but lies and excuses and we are out 250.00 on a gift card
#1323889
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Bought 2500 couch and 2 weeks later button came of tufting. Complained to store. They delivered another couch and took that one back. That was the store because it was less than 90 days old. Well 1 year later that couch has a button that came off, and 7 buttons loose....
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3.5
I liked
  • And sales people are great
  • Store
I didn't like
  • Warranty policy and its unwillingness to satisfy customers
#1323453
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I bought a bed set from Scott Shruptrine (Art Van). I was told by the associate I could have 24 months interest free, which is what it says on my paperwork. Approximately 12 months on I get told the credit company was charging me interest???? I contacted Art Van, and...
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1.6
I liked
  • Sales person great
I didn't like
  • Lying and cheating by falsifying documents
  • Bad service and
#1316984
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Art Van Furniture - It started off right

It started off right but after I was put on hold it was down hill after that. Keep this service I don't need something that half *** work. Pissed is a good term for this service
#1314941
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Warranty issues with furniture, called in February of 2018 finally got a repair person to show up in March after several phone calls. When repair man showed up he stated that they would need to order parts because it appeared that the chair that I ordered that took 3...
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#1312938
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Contact Art Van Furniture

Mailing Address:
Art Van Furniture
6500 14 Mile Road
Warren, Michigan 48092
United States
Phone:
(888) 427-8826
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When we purchased our leather couch from Art Van in 2013, the sales women said that we should get the extra lifetime protection since we have a dog and that even if the dog scratches the couch, the warranty will cover it. NOT TRUE!! They are saying that the peeling of...
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2.0
#1311733
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