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Art Van Furniture - Terrible Management

Art Van internal customer Service is terrible along with upper management. Avoid Lakeside Art Van. even though turnover is high, which gives Art Van the excuse to avoid meeting customer issues that could be avoided. I will never buy from them now or in the near future
1.8
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Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
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Style and Design
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#1310024
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Art Van Furniture - Beat the *** Out of My House

Art Van Furniture - Beat the *** Out of My House
Art Van Furniture - Beat the *** Out of My House
Art Van Furniture - Beat the *** Out of My House
Art Van Furniture - Beat the *** Out of My House
I had a sectional delivered I purchased from them and the two delivery guys beat the *** out of my house. They sprung the front screen door, damaged my wall at the top of the stairs, gouged the woodwork at the bottom of the stairs, scratched the door and put a hole in my wall as one manhandled a section. THE ABSOLUTE WORST DELIVERY EXPERIENCE EVER!!!!! See photos...
2.5
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Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1308936
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My husband and I purchased a mattress from the art van in Westland. The entire team was rude and completely unhelpful and unprofessional. Our mattress is causing us back pain and extreme discomfort. When we tried to express our concerns, the RUDE “customer service...
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1.2
#1307406
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We first had an issue with our recliner 6 month after purchase. We called in April and it took 7 months for them to get us the parts which when they arrived we're not the right parts. So send us a new recliner. Six month later the new recliner wood at the back rest...
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1.3
#1306869
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I went in to the warren/ 8 mile store. I got a rep Charlene and she was good as to getting her a deal but as for the customer service ? not. She promise me if I got my table she would call if they went on sale never did ,if they had a special on them never did ,if the...
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#1306603
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I am still having issues with my bed that i have had "serviced" twice now they were set to replace the slats and center support posts last Sunday i had to reschedule because i had a last minute trip out of town to take care of some paperwork. I rescheduled for this...
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1.0
I didn't like
  • Awful service
#1302734
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Buyer be aware, your Dario will not be the size it is supposed to be. Please read my story...Blind faith in the company does no one any good. I ordered a Dario full-size sleeper sofa with a loveseat set Feb 2017. I custom ordered this because I wanted a specific color...
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1.6
#1302371
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We spent over $2,000 on a variety of furniture in February and we are still waiting for one of the items. I've reached out to their customer service about 10-15 times and I've only received one response. They keep pushing the date back as to when my item is going to be...
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#1299994
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Art Van Furniture - Forget fabric choice

Salesman handed me fabric swatches and said take yer pick. Haha, each one I chose was “can’t have that one.” He kept trying to steer me to buy what was already in their warehouses which IMO was not very good. I left the store after such looniness. Won’t spend a dime there, ever. Wasted my time.
1.0
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Customer service
Diversity of Products or Services
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Style and Design
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#1299870
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Contact Art Van Furniture

Mailing Address:
Art Van Furniture
6500 14 Mile Road
Warren, MI 48092
Phone:
(586) 983-2078
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Art Van Furniture - Die coming of couch and chair

Looks like body sweat or just wet Forarms is removing the die.
#1298522
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