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Art Van Furniture - Ripped off

Bought a lift chair when it came my feet couldn't touch the floor also the smell gave me very bad headaches. I call next day and told the man I bought it from. He said it would be $200. dollars restocking fee well it was &500.what a rip off
1.3
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Advertised vs Delivered
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Style and Design
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#1361577
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Art Van Furniture - Artvan is the worst company to buy mattresses from

Never ever buy anything from Art Van Furniture. They sell mattresses that will go on to be discontinued in years to come. They do not honor warranties. They only want to up sell. They have a terrible business model. Enjoy the rest of your day.
1.2
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1358753
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I waited 4 months for a bed, took a vacation day for delivery, tried to deliver a bed that was 2 different colors. I ordered grey fabric wanted me to take grey head board and amber side rails. Said no I’ll wait till you have my whole bed. Felt that was the reasonable...
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I didn't like
  • Incompetence
#1355476
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The wrong items were delivered..tried to call store to make them aware of the problem 5 minutes after delivery men left.in hopes they could contact drivers ..so the proper items could be returned only to be giving run around ..was told there is no way to contact...
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#1352593
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Purchased a dining room set along with a couch & chair. Received the 4-dining chairs over a month ago along with couch & chair. Table was damaged and they were to deliver another. Couldn't leave work. I tried to get them to leave it. They didn't. The lady on the phone...
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1.0
#1352297
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Art Van Furniture - Worried

With all the bad reviews I think artvan needs to get their stuff together I need a house full I’m worried now to order stuff .. going to be losing a lot of business if they don’t get their act together ..
#1350702
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Art Van Furniture - I want my gift card

Took delivery of furniture in june. Kroger gift card was good incentive to purchase from art van. The guys that delivered couldnt even assemble. I did it myself. No gift card, cant get an answer from anyone, but i sure do get all their sale emails. Get it together art van!!
#1348952
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I was told in the sales pitch if my order was over $3,000 I would receive a gift voucher for large screen television two weeks after delivery. never got it. only to find out later it was never written on receipt, although they gave me printed gift voucher information...
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#1348220
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I received the worst customer service over the weekend. I am highly displeased with the way things were ran. I was given a time slot for when my furniture would be delivered and didn’t receive a phone call stating they were behind schedule until 2 hours AFTER my item...
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#1346109
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Contact Art Van Furniture

Mailing Address:
Art Van Furniture
6500 14 Mile Road
Warren, Michigan 48092
United States
Phone:
(888) 427-8826
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Art Van Furniture Products and Services

All Art Van Furniture Products
My 81 year old mother decided one day to get her a new bedroom set. My wife and I always help her with a major purchase, but she didn't tell us about this one. My mom is 4'9" tall. These clowns sold her a bed that she needed a step stool to get into. The delivery guys...
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1.9
#1344388
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