I bought a couch from artvan and I paid extra money for life warranty that covers for leather wear and tear. The couch became wear and tear, and contacted with them. They sent someone to check the damage and he gave me a number that I can call after 24 hours and left...Read more
Art Van Furniture - Beat the *** Out of My House
I had a sectional delivered I purchased from them and the two delivery guys beat the *** out of my house. They sprung the front screen door, damaged my wall at the top of the stairs, gouged the woodwork at the bottom of the stairs, scratched the door and put a hole in my wall as one manhandled a section. THE ABSOLUTE WORST DELIVERY EXPERIENCE EVER!!!!! See photos...
Buyer be aware, your Dario will not be the size it is supposed to be. Please read my story...Blind faith in the company does no one any good. I ordered a Dario full-size sleeper sofa with a loveseat set Feb 2017. I custom ordered this because I wanted a specific color...Read more
We purchased the Hancock table and chairs w the extended warranty as the salesman told us it would protect us against scratches, etc. I absolutely loved the distressed farmhouse look and was overly excited to get a new table. The only drawback is that We have small...Read more
We purchased a sofa, two loveseats and a double recliner from Art Van on April 8th. The sofa was a special order fabric, so it took until June 2 to receive our furniture. The swatch of fabric for the sofa looked fine in the showroom, and it was a small sample. But on...Read more
I went in to the warren/ 8 mile store. I got a rep Charlene and she was good as to getting her a deal but as for the customer service ? not. She promise me if I got my table she would call if they went on sale never did ,if they had a special on them never did ,if the...Read more
To all of my family and friends, I need a little help getting this information out, do not purchase any low quality product from ArtVan Furniture and definitely do not purchase the extended warranty as they do not stand behind their product or warranty. They refused to...Read more
My wife pointed Out that the couch was peeling (leather)Called the service center someone came out took pictures told me to call in three days. called back in four days.Art van Told me that they can repair it for $75 because I did not report it sooner than five days of...Read more
We bought a very expensive mattress and after 13 months it had 2 large holes. They would not repair because it's out of warranty. I was not satisfied, so I contacted the manufacturer. They were willing to repair the mattress, but had to coordinate with ArtVan. I spoke...Read more
My leather sofa set was delivered on December 20th. The furniture looked fine. Within weeks, there was a very small peel or crack on the sofa. I called the Service Deoartment and he said he coukd take care of that. A week later, I moved the sofa to dust behind it. I...Read more
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