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Art Van Furniture - Warranty for couch
Art Van Furniture - Warranty for couch
Art Van Furniture - Warranty for couch
Art Van Furniture - Warranty for couch
I bought a couch from artvan and I paid extra money for life warranty that covers for leather wear and tear. The couch became wear and tear, and contacted with them. They sent someone to check the damage and he gave me a number that I can call after 24 hours and left...
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Anonymous
JohnT

Number one; the leather protection warranty is a 10 year warranty, not lifetime. Number two; It protects against cracking and peeling of the leather while being properly maint...

1.9
#1277456
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Art Van Furniture - Beat the *** Out of My House

Art Van Furniture - Beat the *** Out of My House
Art Van Furniture - Beat the *** Out of My House
Art Van Furniture - Beat the *** Out of My House
Art Van Furniture - Beat the *** Out of My House
I had a sectional delivered I purchased from them and the two delivery guys beat the *** out of my house. They sprung the front screen door, damaged my wall at the top of the stairs, gouged the woodwork at the bottom of the stairs, scratched the door and put a hole in my wall as one manhandled a section. THE ABSOLUTE WORST DELIVERY EXPERIENCE EVER!!!!! See photos...
2.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1308936
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Art Van Furniture - Disappointed in Fabric
Art Van Furniture - Disappointed in Fabric
Art Van Furniture - Disappointed in Fabric
We purchased a sofa, two loveseats and a double recliner from Art Van on April 8th. The sofa was a special order fabric, so it took until June 2 to receive our furniture. The swatch of fabric for the sofa looked fine in the showroom, and it was a small sample. But on...
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1.0
#1292565
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We purchased a sectional manufactured by Art Van Furniture. It is their own brand Detroit Sofa Co. It is awful. All the cushions are off and move around. You sink in and so many gaps when you sit. I valled and had a service guy come out within 2 weeks for receiving the...
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Anonymous
BoaterMeg

I love my Detroit sofa and it still looks brand new even a year later

Anonymous
D. Meadow

I had the exact same experience with my Detroit Sofa Company sectional purchased from Art Van. The support under the cushions gave way within 6 months and I had to place plywo...

1.9
I liked
  • Story i was told
I didn't like
  • Product quality
#1298324
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Buyer be aware, your Dario will not be the size it is supposed to be. Please read my story...Blind faith in the company does no one any good. I ordered a Dario full-size sleeper sofa with a loveseat set Feb 2017. I custom ordered this because I wanted a specific color...
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1.6
#1302371
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Art Van Furniture - Such disappointment
Art Van Furniture - Such disappointment
Art Van Furniture - Such disappointment
We purchased the Hancock table and chairs w the extended warranty as the salesman told us it would protect us against scratches, etc. I absolutely loved the distressed farmhouse look and was overly excited to get a new table. The only drawback is that We have small...
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1.6
#1268696
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I purchased a furniture package at the 8 mile store in Warren in August. I was told the tables were out of stock and would be delivered the 1st week of Sept. I asked the saleslady if she was sure about the delivery , because otherwise I did not want to make the...
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#1372995
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Art Van Furniture - Damaged walls and ledge

Art Van Furniture - Damaged walls and ledge
Art Van Furniture - Damaged walls and ledge
I ordered a Sectional, ding table, living room set with couch, loveseat, tables, lamps, and a recliner, a chair, a chaise, and two mattresses from art van and when they delivered that damaged my wall and ledge. I know the damage was not there prior to delivery because we just bought GR house and just had the walls painted and had not even moved anything into the home yet.
2.7
Details
Advertised vs Delivered
Diversity of Products or Services
Style and Design
Value for money
Warranty
Website
#1330560
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Art Van Furniture - Leather couch peeling.( tanned leather does not peel)
My wife pointed Out that the couch was peeling (leather)Called the service center someone came out took pictures told me to call in three days. called back in four days.Art van Told me that they can repair it for $75 because I did not report it sooner than five days of...
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Anonymous
Anonymous

I would like to know what kind of sectional this is? We just purchased one from art van but have not delivered yet. Looks like the one we purchased. Synergy is the brand.

Anonymous
Ron R

I am in the same situation with Art Van and and their so called leather couch. Real leather does not peel. I am getting the corporate run around. Good money spent on junk and ...

1.0
I liked
  • Ronny the salesman
I didn't like
  • Useless warranty
#1230915
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Contact Art Van Furniture

Mailing Address:
Art Van Furniture
6500 14 Mile Road
Warren, Michigan 48092
United States
Phone:
(888) 427-8826
More
Purchased a mattress set at full price in late July. Salesperson/Manager told me that Art Van offers a price matching policy so that if the items I bought go on sale within 2 months after purchase, they will refund me the price difference. Mattress set went on sale a...
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#1373270
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