filters
State:
Show
City:
Show
Product:
Show
We purchased a sectional manufactured by Art Van Furniture. It is their own brand Detroit Sofa Co. It is awful. All the cushions are off and move around. You sink in and so many gaps when you sit. I valled and had a service guy come out within 2 weeks for receiving the...
Read more
Company wrote 0 private or public responses to the review from Jul 08.
Anonymous
Don

I purchased the Detroit Sofa Couch and love it. The cushions are reversible and super thick and hold there shape. I've had it for a few months now with no problems, very comfo...

Anonymous
Kristen

I have the same exact problems. You can’t sit anywhere near the cracks in the cushions without falling in between them. The back cushions also will not hold their shape no mat...

1.9
I liked
  • Story i was told
I didn't like
  • Product quality
#1298324
Reply to reviews
Art Van Furniture - Warranty for couch
Art Van Furniture - Warranty for couch
Art Van Furniture - Warranty for couch
Art Van Furniture - Warranty for couch
I bought a couch from artvan and I paid extra money for life warranty that covers for leather wear and tear. The couch became wear and tear, and contacted with them. They sent someone to check the damage and he gave me a number that I can call after 24 hours and left...
Read more
Company wrote 0 private or public responses to the review from Jun 11.
Anonymous
JohnT

Number one; the leather protection warranty is a 10 year warranty, not lifetime. Number two; It protects against cracking and peeling of the leather while being properly maint...

1.9
#1277456
Reply to reviews
Art Van Furniture - Defective assembly
Art Van Furniture - Defective assembly
I purchased approx $7000 of furniture in mid 2016. Shortly after delivery and assembly, I noticed that the leg of my sofa was crooked. They came back out, and manually re-drilled the legs back into all of my chairs and sofa. I asked the guy if there were pre-drilled...
Read more
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Nov 10.
#1397781
Reply to reviews
Show

Art Van Furniture - Beat the *** Out of My House

Art Van Furniture - Beat the *** Out of My House
Art Van Furniture - Beat the *** Out of My House
Art Van Furniture - Beat the *** Out of My House
Art Van Furniture - Beat the *** Out of My House
I had a sectional delivered I purchased from them and the two delivery guys beat the *** out of my house. They sprung the front screen door, damaged my wall at the top of the stairs, gouged the woodwork at the bottom of the stairs, scratched the door and put a hole in my wall as one manhandled a section. THE ABSOLUTE WORST DELIVERY EXPERIENCE EVER!!!!! See photos...
Company wrote 0 private or public responses to the review from Jul 20.
2.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1308936
Reply to reviews
December 2015 I spent approximately $10,000 total on furniture and warranties at the Elston location. Mechanical 3 piece sofa was $2677 plus $589 on leather protection and Complete Care Warranty which I was told would cover any damage to the recliner mechanism or the...
Read more
Company wrote 0 private or public responses to the review from Dec 06.
1.5
I didn't like
  • Non existent warranty
#1416815
Reply to reviews
Art Van Furniture - Disappointed in Fabric
Art Van Furniture - Disappointed in Fabric
Art Van Furniture - Disappointed in Fabric
We purchased a sofa, two loveseats and a double recliner from Art Van on April 8th. The sofa was a special order fabric, so it took until June 2 to receive our furniture. The swatch of fabric for the sofa looked fine in the showroom, and it was a small sample. But on...
Read more
Company wrote 0 private or public responses to the review from Jun 30.
1.0
#1292565
Reply to reviews
Buyer be aware, your Dario will not be the size it is supposed to be. Please read my story...Blind faith in the company does no one any good. I ordered a Dario full-size sleeper sofa with a loveseat set Feb 2017. I custom ordered this because I wanted a specific color...
Read more
Company wrote 0 private or public responses to the review from Jul 12.
1.6
#1302371
Reply to reviews
Art Van Furniture - Such disappointment
Art Van Furniture - Such disappointment
Art Van Furniture - Such disappointment
We purchased the Hancock table and chairs w the extended warranty as the salesman told us it would protect us against scratches, etc. I absolutely loved the distressed farmhouse look and was overly excited to get a new table. The only drawback is that We have small...
Read more
Company wrote 0 private or public responses to the review from May 31.
1.6
#1268696
Reply to reviews
My furniture was scheduled for delivery on November 20 between 9 and 12. They never came but said they did after i called to find out why no one showed up by 12. They said they'd be here by 5. They came after 7 and delivered the WRONG FURNITURE. When i called customer...
Read more
Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Dec 04.
1.4
#1414956
Reply to reviews

Contact Art Van Furniture

Mailing Address:
Art Van Furniture
6500 14 Mile Road
Warren, Michigan 48092
United States
Phone:
(888) 427-8826
More
Show

Art Van Furniture - Awful Quality

Art Van Furniture - Awful Quality
Art Van Furniture - Awful Quality
We bought several pieces of furniture a year ago, the recliner has been replaced already due to the seams ripping apart. Now the couch seams are ripping apart, the fabric has pilled terribly & guess what?!? My warranty just ended!! I will not PAY for a couch to be repaired that I bought ONE year ago!! My previous couch from Williams lasted 15 years!
Company wrote 0 public responses to the review from Nov 01.
2.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1392156
Reply to reviews