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Art Van Furniture - Cheap, poor quality mattress
Art Van Furniture - Cheap, poor quality mattress
I purchased a new mattress and box springs four years ago. In areas where I slept, the mattress is sinking. I called the warranty number and they sent a gentleman to measure the sinking areas. They use a weighted string across the mattress and then a foam block to...
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Artvansucks_2018
Artvansucks_2018

Experiencing same issue the are so full of crap and the also lost a great customer please post your results if issue is handled

2.0
Product
I didn't like
  • Product quality
  • Quality
#1167935
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Art Van Furniture - New Couch Concerns
Art Van Furniture - New Couch Concerns
I bought a couch from Art Van in Aurora, Il. Litte did I know, and I was never explained that I would have to assemble the legs. This is the first I issue I noticed when it was delivered The next issue was the corner of the new couch had wear and tear. I went back to...
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2.7
#1159555
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Art Van Furniture - Self destructing chairs!
Art Van Furniture - Self destructing chairs!
Art Van Furniture - Self destructing chairs!
I️ bought dinning room set 6 chairs on sale in oct 2015! After a few months of use chairs started peeling I️ contacted them the worker came out and colored the peeled marks! later the chairs back started to snap off! Upon close inspection turns out that chair parts are...
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1.4
#1133044
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About 275 days ago I walked into chesterfield mi artvan to purchase a new bed. My first instinct was just to pick I bed I thought was comfortable. After talking to an associate he insisted I take the “sleep test”, which every time I turn on the TV you see a “take the...
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2.9
Chesterfield, Michigan
Product
#1175357
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Ordered a couch in late September was told it wouldn't be available until the middle of October - I was ok with that. On November 3rd I called the store where I purchased the couch to ask if the couch was in because I hadn't received a call. I was told that the couch...
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1.0
I liked
  • Selection
I didn't like
  • Delivery cost and policy
#1127052
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If there is a way, i would have given Zero stars to this Store. I bought Floor sample Queen Mattress but later i went to store to report there was some damage to the mattress and that's where they told me that they never sold the mattress that i shown them in picture...
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1.0
#1182142
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We purchased a chair and it will not rock we have had three service guys here and still all they keep doing is replacing parts only to leave and the same issues. Art Van will not do anything but say we need to contact the warranty people. We go by the report. Well as...
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2.5
#1172581
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I purchased a mattress and headboard and footboard plus the box springs. I specified I wanted it delivered when it all arrived together. Because they wanted to give me only the mattress and box spring. Confirmed it 3 times and then on day of delivery it was just the...
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1.8
#1181532
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Bought a 7 piece sectional that I had to wait for, promised mid-January, that did not happen. Turns to late January, still no call. Finally my husband gets ahold of them and its ready, and its been ready, just a mix-up. Okay, fine, so wait a week because no open...
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1.0
#1180402
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Bought a mattress set from Art Van 4 years ago . Mattress is sagging and very uncomfortable. Had a tech come out and he agreed mattress was defective. Waited a week and call warranty company was told the defect had to be a 1/4 inch deeper for the. To replace mattress....
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Marymary0
Marymary0

Perhaps a class action suit is warranted. And, the reason could be poor health and back problems because of the mattress. The King Koil brochure that came with my sagging ma...

Anonymous
Liz

Sounds like a class action suit needs to be filed against ArtVan.

Product
I liked
  • Store and customer service
#1169561
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