Couch broken

Yes on the loveseat Couch one of the foot ended up breaking and we cannot put it back because the wood underneath the fabric might be cracked
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ID
#3826760 Review #3826760 is a subjective opinion of poster.
Location
Barrington, Illinois
Cons
  • Bad quality
Preferred solution
Get my couch fixed
New Reviewer

Lost some pins for the shevles for my console

Art Van Furniture - Lost some pins for the shevles for my console
Art Van Furniture - Lost some pins for the shevles for my console
CryPhyllis berry. The movers lost them I need more to put my shelves up. Can u help me 941 704**** I need pins
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ID
#2977303 Review #2977303 is a subjective opinion of poster.
Pros
  • Store and customer service
Cons
  • Very slow customer service
  • Dont honor warrantees
Loss
$200
Preferred solution
Let the company propose a solution
New Reviewer

To try to locate replacement chairs for my dinimg room set.

Art Van Furniture - To try to locate replacement chairs for my dinimg room set.
Original review updated by user Mar 05, 2021
Continuous busy signal. Attempting to locate.replacment chairs for my dining room set. Want information on where I might be able to locate this product from the store's inventory. HELP! Difficult to contact.
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ID
#2445124 Review #2445124 is a subjective opinion of poster.
Preferred solution
Help me locate product

My furniture warranty and repair

I have been trying to reach art van warranty department but no one answers and there is furniture that needs to be repaired
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ID
#2403534 Review #2403534 is a subjective opinion of poster.
Location
Detroit, Michigan
New Reviewer

Warranty

I purchased a warranty for sofa and recliner in February 2020. Now the company is out of business. I have paid for my furniture in full but am not going to pay for the warranty because it's useless. Anyone else in the same position as me? I've tried to call have sent a...
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3 comments
#1974916

https://www.gardner-white.com/blog/2020/03/gardner-white-is-offering-warranties-to-customers-who-lost-theirs-in-the-art-van-liquidation/ It is not free, but an option. Synchrony is only the company you loaned the money from.

You are going to have to pay them.

If Art provided a card it will probably be converted to a Sync Home card. Well that is what they did with the HH Gregg closure.

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ID
#2389796 Review #2389796 is a subjective opinion of poster.
Cons
  • Charged for a warranty i can never use
Loss
$297
Preferred solution
Price reduction
New Reviewer

I need my warranty money back because I'm going to pay on full

I need my warranty money back

User's recommendation: Poor, bad.

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ID
#2367340 Review #2367340 is a subjective opinion of poster.
Location
Macomb, Michigan

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Verified Reviewer
New Reviewer

Warranty

Art Van Furniture - Warranty
My couch needs service under the warranty but bec they went under I cant seem to get ahold of ANYONE to fix my flat couch that is hurting my back bad bec no fluff left
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ID
#2350377 Review #2350377 is a subjective opinion of poster.
Pros
  • Cheap
Cons
  • Cheap get what you pay for
  • Being ripped off
  • Refused to stand behind what they sale
Loss
$813
Preferred solution
Deliver product or service ordered
New Reviewer

Warrenty

I have a 6 year Warrenty and my couch just broke and now that your closed. I cant contact you to resolve this!! I'm very upset!

User's recommendation: Dont buy anything.

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ID
#2292426 Review #2292426 is a subjective opinion of poster.
Cons
  • Poor communication
Loss
$802
Preferred solution
Full refund

Never received my purchase

I never received a response from art Art Van
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ID
#2289983 Review #2289983 is a subjective opinion of poster.
Location
Saint Louis, Missouri

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My furniture warranty

Call has not attended and disconnected

User's recommendation: It’s worst store.

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ID
#2278448 Review #2278448 is a subjective opinion of poster.
Location
Naperville, Illinois
Product
Art Van Furniture Warranty
Pros
  • Looks of furniture
Loss
$2700
Preferred solution
Full refund

Just to say I'm happy.

LOLI am kind of happy all of the stores are closing!! The customer service was horrible, and we see y'all don't care about the customers anyway. I spent 10,000 on furniture. And its horrible!! But, we did get one great thing from this. Gardner-White and Value City and a lot of other places. When the company is horrible. All you can do is say GOODBYE!! I'm mad about my warranty! But, the people that didn't care about their customs. Lost more than we did. The only thing they're going to do is. Open under another name. And still don't honor anybody's warrant!!!

User's recommendation: *** no.

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ID
#2248161 Review #2248161 is a subjective opinion of poster.
Location
Oak Park, Michigan

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

I have furniture in layaway I wanted to know if I can still pay on it and get it out

I have furniture on layaway just wanted to know where to make the payment so I can get my furniture or can I still get it or did I lose my money the number they give to resolve the problem is always busy
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ID
#2201778 Review #2201778 is a subjective opinion of poster.
Cons
  • Warranty
  • Everything no delivery and they will not return my calls
Loss
$300
Preferred solution
Deliver product or service ordered

Refund

I purchased a table and chair set during liquidation on August 12, 2020 at the Warren location sitting at Schoenherr and 8 mile Rd. As part of the discount deal on the floor model I was asked to leave my purchase at the store until September 2, 2020. I went in to pick up my items and was told that they were resold. The lady behind the counter ( Debbie ) said she had contracted corporate and request a refund check in the amount of $1500 be sent to the store for me to pick up. While there I asked for corporate number as well as a tracking number and was denied both. I get to the store on the pick up date 9/11/20 and the store is completely empty. Where is my refund?

User's recommendation: I do not recommend.

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ID
#2170569 Review #2170569 is a subjective opinion of poster.
Location
Detroit, Michigan
New Reviewer

Furniture really bad condition I hate it was delivered something I did not order

I saw South bend FamLoveI saw some furniture at the store I wanted it but it was already sold the sales person showed me a catalog He said he can order me the same *** when it was delivered it was not the same set its terrible its smaller the cushions slide off when you sit down the whole furniture slides across the floor poorly made terrible
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ID
#2094386 Review #2094386 is a subjective opinion of poster.
Location
Clay, Indiana
Product
Art Van Furniture Furniture Set
Pros
  • No comment
Loss
$1400
Preferred solution
Full refund
New Reviewer

Never received my purchase

I was supposed to pick my purchase after march 24. Since it was coming from Michigsn. Stores closed march 21st. The store where I purchased had been closed ever since. I purchased in Bedford park, il.
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ID
#2092815 Review #2092815 is a subjective opinion of poster.
Location
Stickney, Illinois
Cons
  • Being ripped off
Loss
$263
Preferred solution
Full refund

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