Have total warranty paid for company closed, no service, no refund

Need adapter for my power chair, immediately, please send one! Store suddenly closed, how do I get another adapter for my power recliner?

User's recommendation: Be careful.

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ID
#3618091 Review #3618091 is a subjective opinion of poster.
Location
Belvidere, Illinois

Warranty on recliner, bought from Art Van in 2019

I never received the money back on the warranty I paid of $122.00, when Art Van suddenly closed their doors! This has really upset me, and think I should be refunded. Right now, I need a new adapter for the power for my recliner. It is model number KDDY001B. This is the 2nd one that has failed me! I was also told it could be cleaned at anytime, and that would be nice too. I am not responsible for buying these continuous adapters, especially, with an extended warranty. I will be awaiting to hear from you!

User's recommendation: Watch what you are doing.

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ID
#3618070 Review #3618070 is a subjective opinion of poster.
Location
Belvidere, Illinois
New Reviewer

Refund

Art Van Furniture - Refund
Art Van Furniture - Refund
We bought three years and falling apart we had a one year warranty , but didn't receive it , would like a refund back
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ID
#2439923 Review #2439923 is a subjective opinion of poster.
Location
Schaumburg, Illinois
Product
Art Van Furniture Sofa
Loss
$3500
Preferred solution
Full refund
New Reviewer

Warranty on furniture

I brought some furniture from you guess 2 years ago got a lifetime warranty on it cant get repaired cause no working number thats not right you guys took people money aint reach out to no one could at least gave people there warranty money back My name is Tiesha 989332****

User's recommendation: Don’t go there.

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ID
#2404322 Review #2404322 is a subjective opinion of poster.
Service
Art Van Furniture Furniture Repair
Loss
$2700
Preferred solution
Repair
New Reviewer

My furniture warranty and repair

Are u cleaning furniture still. I bought the warranty.
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ID
#2197593 Review #2197593 is a subjective opinion of poster.
Location
Fennville, Michigan
New Reviewer

Warranty

I spent about $4500 last year in the march and paid almost $600 for the full warranty. Now i have recliner with little stitches came off so called the store in Findlay, ohio. It changed the name of the store and gave me 1800 so i dialed and no one answered. I went to fill the claim and asked me pic of receipt, actual damaged furniture and warranty papers. I sent everything but warranty papers because it was névér given to me. I called the store again, they checked everything the system and told me that it should be covered. So i call the warranty people again and my case manager was busy so other person told me that she will call me back. I didn't hear any back so i emailed, and she said she can't do anything without details of warranty papers. All i want is either fix my furniture or take everything back and give me.my money back. I have better things to spend $4500 on.

User's recommendation: Fix the stitches as soon as possible. You guys got paid $600 to sit on your *** and argue nonsense with the loyal customers.

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ID
#2045447 Review #2045447 is a subjective opinion of poster.
Location
Liberty, Ohio
Product
Art Van Furniture Recliner Warranty
Pros
  • Sales person was product educated
Cons
  • Quality of products
  • Lying salesman
Preferred solution
Full refund
New Reviewer

Not able to reach ArtVan

A couple of open issues with ArtVan and now I am not able to get to them on any of their numbers to have someone address my concern. Issue # 1 - I bought a leather sofa which is not fitting right from the day they delivered, they tried replacing one piece of it but still the sofa is not fitting well, they are yet to fix that issue Issue #2 - For the amount, I spent they promised I will get a Coffee machine. I will get an email and I should claim it through the link in the email, after 2 months I am still waiting for the issue to be resolved and claim the coffee machine.

User's recommendation: I think this company is going through bankruptcy.

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ID
#1900289 Review #1900289 is a subjective opinion of poster.
Location
Naperville, Illinois
Product
Art Van Furniture Sofa
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My warranty on my furniture

No one is answering calls. I am requesting my warranty funds be returned to me please.

User's recommendation: Good luck, your gonna need it.

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ID
#1886717 Review #1886717 is a subjective opinion of poster.
Location
Bloomfield, Michigan
Product
Art Van Furniture Furniture Warranty
Loss
$257
Preferred solution
Full refund
New Reviewer

Extremely disappointed customers

About 2 Years ago I purchased a mattress which had multiple problems getting it delivered I ended up getting a $500 voucher to purchase something else. As soon as we found out that they were going be going out of business we ended up going to the store and picking on A-day bed, then the covid-19 struck hard and Art Van decided to close all their business 4 days before I got my purchase. I've made multiple times to try to resolve this By going to the corporate office and making phone calls. Which obviously got me nowhere.
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ID
#1861742 Review #1861742 is a subjective opinion of poster.
Location
Livonia, Michigan

Art van Scam

Purchased living room and kitchen furniture with bonus gift of a 50inch TV. Never received the television Can't get an answered phone Call or answered email from anyone including corporate.
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ID
#1797291 Review #1797291 is a subjective opinion of poster.
Location
Waterford Township, Michigan
Cons
  • Warranty promise
  • Bad quality
Preferred solution
Let the company propose a solution

Not Really

Art Van Furniture - Not Really
I brought a bedroom set and the dressing mirror broke due to the way it was screwed. The wood behind mirror is swollen. No proper response from the shop or customer care .
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ID
#1779210 Review #1779210 is a subjective opinion of poster.
Service
Art Van Furniture Customer Care
Pros
  • Close to me
Cons
  • Bad attitude

Go somewhere else

SofSofaWe have a problem finding a sofa that fits both of us, but we wanted to sit in it before we made final payment. When the sofa arrived at their warehouse, we were told we had to make final payment before they would bring it down to the store. We were told when it would be delivered, so we made sure we were home and the other furniture move to make room for the sofa only to be told that the sofa didn't come it (only got the call half an hour after it was to be delivered). Then we were called by the delivery guys saying they were on the way. 5 minutes later they called to say they didn't have the sofa. We would just like to get our money back and let them keep the sofa.
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ID
#1729269 Review #1729269 is a subjective opinion of poster.
Location
Cedar Rapids, Iowa
Service
Art Van Furniture Delivery Service
New Reviewer

Keep up with delivery they will change it and try to make it look like you were wrong

I had an morning delivery got the text showing it day before the delivery they call and tell me I have a afternoon/ evening spot and time is not guaranteed I explain I cannot be there that why I had morning they said the computer did it and nothing they could do so I cancel it then they told me they could not deliver foranether week on a Saturday and they didn’t t know what time they could deliver
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ID
#1708359 Review #1708359 is a subjective opinion of poster.
Service
Art Van Furniture Delivery Service
Reason of review
Problem with delivery
New Reviewer

Sales team supervisor provides total untruth re; Magnolia Furniture

Art Van Furniture - Sales team supervisor provides total untruth re; Magnolia Furniture
Art Van Furniture - Sales team supervisor provides total untruth re; Magnolia Furniture
Late January 2019 I called my favorite salesperson at this location, (Georgette Johnson). I was interested in purchasing JoJo’s Magnolia Large Table/Desk. After being told that there was a significant promotion at that time, I called back and ordered the matching Petite Rosette Table and the nightstand. After Georgette had gathered the pricing and called me back with this Information, she stated that apparently the sale was for “office furniture only”. This excluded the two additional tables that I ordered. I placed the order regardless and added the desk chair. A few days later I was notified that the nightstand and chair were no longer available even though their system showed otherwise. So I settled on the 2 pieces rather than the 4. Deposits were provided. A week or more later, I was notified that Magnolia was transitioning their furniture build site from Vietnam to the USA. I was told by Rachel that this would cause an approximate 3-4mos delay. She added that I would be receiving nicer furniture in the end which to me, felt worth the wait. My furniture came in, (another long story), and due to our son getting married in June, we delayed opening the items to be assembled. Once we got around to inspecting the furniture, low and behold, there was a stamped label on the bottom of each piece that stated “MADE IN VIETNAM”. One stated 2017 and one 2018???? What in the world happened? The manager certainly did not care when I called him. He sent me a $25 gift certificate. Not a great compromise for being lied to. The furniture is flawed as well. Scratches, caulk added, yellow rings on certain areas, etc. I want a refund, NOT A REPAIRMAN VISIT!
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ID
#1677908 Review #1677908 is a subjective opinion of poster.
Service
Art Van Furniture Customer Care
Pros
  • Sales person was product educated
Cons
  • Manager was unprofessional and not customer friendly
  • Product quality
  • Poor training
Reason of review
Not as described/ advertised
Loss
$625
Preferred solution
Full refund

Warranty is scam. Don’t buy waste of money.

warranty means whatever’s damage should be covered. Well art van Furniture warranty center said didn’t covered now and wouldn’t be covered later. Totally bad warranty! Angry
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ID
#1649614 Review #1649614 is a subjective opinion of poster.
Location
Buffalo Grove, Illinois
Product
Art Van Furniture Warranty

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