Unclaimed
Art Van Furniture
Reviews and Complaints
810K
CLAIMED LOSSES
1.1K
TOTAL REVIEWS
210K
PAGE VIEWS
7
ISSUES RESOLVED
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Art Van Furniture Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI Iam happy with product and price.
I have a MANWA sectional the wiring has a short and some bearer wiring. Possible motor. I would like to know where to have it repaired. Muskegon, Michigan .49445.
User's recommendation: Check service options.
ID
Location
Norton Shores, Michigan
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerWarranty program discontinued.
Don,t need to shop there any more. User's recommendation: Art Van response phone conversation is in bankruptcy changing ownership.
ID
Location
Garfield, Michigan
Pros
- Selection
Loss
$65
Preferred solution
Deliver product or service ordered
New Reviewer
Warranty
My mother Jo Ann Jankowski purchased a mattress a few months ago from the portage location. the mattress is sagging in the middle. I need receipt information to contact the manufacturer
ID
Location
Portage, Indiana
Product
Art Van Furniture Mattress Warranty
Preferred solution
Warranty information
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerUNHAPPY
I purchased a bed from this store a couple weeks ago, and then you closed the week I was supposed to pick up my bed. I just moved out the week I was supposed to have my bed, and now have to sleep on the floor because your company failed to contact me. I need to know if I am getting my bed, or if I am getting my money back.
ID
Location
Washington, Indiana
Service
Art Van Furniture Customer Care
Pros
- Good pricing
- Do have some nice stuff
Cons
- Bad customer service--closed and did not notify me
- Incompetence
Preferred solution
Price reduction
New Reviewer
Very un happy customer got broken down sofa with warrtey cannot-get asidtins asidtins
Furniture has a warrtey love seat has broken down on me cannot get tru nobody come fix our further cannot even set on it very upset customer please call me att #
User's recommendation: Don’t buy Art van funiturev.
ID
Location
Westland, Michigan
Product
Art Van Furniture Sofa
Pros
- Were sweet at time of purchase
Cons
- Cons n cons
Preferred solution
Come fix my Furniture why payed for a warranty
New Reviewer
Maybe
you promised me TV. after 30 days. I don't have. nothing. no email. No TV. I call. to the store. and nobody. help me. always. give me. excuse.
1 comment
ID
Location
Des Plaines, Illinois
Service
Art Van Furniture Customer Care
Preferred solution
free tv
New Reviewer
Don’t buy Detroit company sofa!
Bought a Detroit sofa company sectional from art van it is so bad you can’t lay on it because it sinks in so much and you sink in between the cracks because the pillows shift so much. Had a art van technician come out and said it was normal. We will probably not buy again from art van because they would not back up there warranty. They were good in the past but something has changed. Maybe new owner?
1 comment
ID
Location
Sterling Heights, Michigan
Product
Detroit Sofa Co Sofa
Pros
- All good
- Floor sales staff was helpfull
Cons
- Lack of transparency
- Extremely bad customer service
Reason of review
Warranty issue
Loss
$3
Preferred solution
Full refund
New Reviewer
Terrible experience
Art Vans repair guy totally ruined a perfectly good dresser so they sent us out a new one. Both delivery men were extremely rude and seemed to just hate life. I watched one of them spit in my driveway and I have it on camera. Maybe it wouldn’t have bothered me so much if they weren’t already so hateful towards me for no reason. I also caught one of them come to a dead stop in my hallway to stare at my daughters graduation picture! Was VERY *** and I never want to shop at Art Van again.
ID
Service
Art Van Furniture Delivery Service
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New Reviewer
Unethical behavior
6/4/19 - Picked up four dining room table chairs. Returned them 6/8/19 due to the color not matching our kitchen. Called the morning of 6/8/19 to ask about the return policy. She stated there was a 15% restocking fee but that it may be waived because we were returning within a week and planned on purchasing a different color in the chairs. When we got to the store the Manager did not want to deal with us whatsoever (due to us listening to the phone conversation between he and the salesperson). He was putting the salesperson in the middle (which was unacceptable). When the Manager finally came in person to speak with us his arms were folded across his chest and he was ice cold. We explained we had paid cash, that we had just picked up the merchandise on Tuesday and were willing to make a new purchase. We explained we could go somewhere else but wanted to buy from Art Van. The Manager looked at us and said, "Fine then." He meant go ahead and go somewhere else. I blew up and said, "This is *** Which I did apologize to him because of my behavior. He turned it around on me and said I had been yelling at him and made it personal and without saying a would we could tell he did not have any intention of working with us. I have never been treated like this in my life as a customer. He told us we should have read our receipt and basically washed his hands of us. We left the merchandise at the store and did not purchase another thing. The money they made from us was the restocking fee. The salesperson, customer service representative and warehouse worker were all fantastic. They know their Manager is not in the right business and should find a job somewhere else. Very disappointed in his behavior. Mine was totally wrong but I never raised my voice to him, he just wanted to blame me for the companies policy.
ID
Location
Port Huron Charter Township, Michigan
Service
Art Van Furniture Manager
Reason of review
Return, Exchange or Cancellation Policy
Loss
$59
Preferred solution
Full refund
New Reviewer
Bed Bugs...
I recently Purchased a Beautify Recliner and Sectional Piece of Furniture from Art Van Furniture, Everything was going great, until a month into owning these 2 items, i started noticing i was getting bite marks on my legs, arms and lower bad ask i sat in the chair. I...
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3 comments
PissedConsumer1919703
#1919703
Mother in law recently purchased recliner And couch and she has been bitten up. Took bug to several places to get identification..bed bugs! Don't buy from art Van people
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ID
Location
Flint Charter Township, Michigan
Product
Art Van Furniture Recliner
Pros
- Variety
Cons
- Customer service was bad
- Final delivered quality of furniture
Reason of review
Poor customer service
Loss
$300
Preferred solution
Full refund
New Reviewer
Cushions
$5000 worth of couches and we spend all day re-fluffing the cushions! I had to install a carpet anti-skid pad under the bottom cushions to keep them from sliding out constantly. The stuffing in the back cushions is worthless! So disappointed in this purchase. I have asked for a refund...I'll let you know what they say
ID
Location
Downers Grove, Illinois
Pros
- Looks of furniture
Cons
- Final delivered quality of furniture
Reason of review
Bad quality
Loss
$5000
Preferred solution
Full refund
New Reviewer
Never again
I will never buy from art van ever again, A 2 months old chase used may 5 times as a rip caused by delivery which we did not see at delivery . They will not replace it because we did not see it at delivery . Never again...
ID
Location
Schaumburg, Illinois
Product
Art Van Furniture Furniture Set
Reason of review
Damaged or defective
New Reviewer
3rd Try
On our 3rd set of the Italian leather couch, luv seat. The damaged material and malfunctioning recliners plus the mess dirt and rudeness of the movers. This was the last straw, will return for a refund of our 4000.00. Terrible quality, never again. Todd Steffen toddsteffen3064@***.com
ID
Location
Fort Wayne, Indiana
Product
Art Van Furniture Sofa
Reason of review
Bad quality
New Reviewer
Very poor service
Ordered a bed & base (floor model) in store. Delivery set for 12/21 delivery guys only had the mattress NOT the base, wasn't even on the invoice. Called Glendale Heights manager and he informed me the base was scheduled for 12/29 delivery and he didn't know why. However i told him that was unacceptable as to i need my bed asap . He sent the base the next day, however they didn't have the remote and my husband was furious. He wanted to send the bed back immediately. We spoke with service with no help except to ship one, the floor manager at Glendale heights at 12pm was a not helpful nor attentive to our situation. I asked if i can come get the remote and he informed me that he's not sure if its the right one. My husband was extremely furious at this point, so they had me come get the remote. He did offer any compensation or anything for a unpleasant experience. My husband not gonna do business their ever again he says. My husband is Donald Wilson 630-936-****. Have a blessed day.
ID
Location
Glendale Heights, Illinois
Product
Art Van Furniture Bed
Reason of review
Problem with delivery
New Reviewer
Not Great
Purchase was supposed to include a free TV which is actually a gift card for $250. Made my purchase in Sept now it’s almost Dec still haven’t received it. Then was told I didn’t fill out an email form that of course I never received. Then I had a problem with my furniture and I was told it’s not cover under my $350 warranty. Of course I have to yell then they replaced my chair. Just an overall hassle to deal with Art Van. Will rethink my next furniture purchase.
ID
Location
Detroit, Michigan
Service
Art Van Furniture Customer Care
Reason of review
Order processing issue
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Art Van Furniture
I’m still waiting for my TV too ! It was supposed to be here Feb.21, then Feb 28 and now nothing