Art Van Furniture
Reviews and Complaints
810K
CLAIMED LOSSES
1.1K
TOTAL REVIEWS
210K
PAGE VIEWS
7
ISSUES RESOLVED
Art Van Furniture Reviews
Question about a refund
Inquiring about a refund. I have information which was provided just before store closures. Will Warranties be honored. I spent a lot of money with Art Vann Prior to closure.
ID
Location
Detroit, Michigan
Preferred solution
Full refund
Question about a refund
Good Morning What is the process for filing a refund. Refund data was provided to me just before store closing. Thank you
ID
Location
Detroit, Michigan
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI have furniture in layaway I wanted to know if I can still pay on it and get it out
I have furniture on layaway just wanted to know where to make the payment so I can get my furniture or can I still get it or did I lose my money the number they give to resolve the problem is always busy
ID
Cons
- Warranty
- Everything no delivery and they will not return my calls
Loss
$300
Preferred solution
Deliver product or service ordered
New Reviewer
My furniture warranty and repair
My loveseat is broken again
ID
Location
South Carolina, United States
New Reviewer
My furniture warranty and repair
Are u cleaning furniture still. I bought the warranty.
ID
Location
Fennville, Michigan
New Reviewer
Broken furniture
I dont know by my My headboard from my king-size bed broke and one of my drawers handle is broke I would like to speak with somebody for the warranty if they can fix it or replace it thank you
ID
Pros
- And sales people are great
Preferred solution
Let the company propose a solution
Proof of purchase
I need to reach them I need a proof of purchase on an item that has warranty. This is ridiculous.
ID
Location
Dearborn Heights, Michigan
My furniture warranty and repair
No one was there, everything is closed?
ID
Location
Farmington, Michigan
Refund
I purchased a table and chair set during liquidation on August 12, 2020 at the Warren location sitting at Schoenherr and 8 mile Rd. As part of the discount deal on the floor model I was asked to leave my purchase at the store until September 2, 2020. I went in to pick up my items and was told that they were resold. The lady behind the counter ( Debbie ) said she had contracted corporate and request a refund check in the amount of $1500 be sent to the store for me to pick up. While there I asked for corporate number as well as a tracking number and was denied both. I get to the store on the pick up date 9/11/20 and the store is completely empty. Where is my refund?
User's recommendation: I do not recommend.
ID
Location
Detroit, Michigan
New Reviewer
65_60**** invoice number in 05/07/2018
I bought furniture with invoice number above.lost my recipt I like to know the brand of furniture and how much I spent.
ID
Location
Los Angeles, California
New Reviewer
Poor customer service
Paid for merchandise but never received the merchandise or a refund
ID
Location
Detroit, Michigan
New Reviewer
Leather upholstery/glass cleaner lifetime refills
I purchased a lifetime refills of leather Upholstery / Glass cleaner with a leather sectional
ID
Cons
- Will comment later
Preferred solution
Let the company propose a solution
Have furniture at warehouse to pick up
Need to pick up futniture order Invoice number 12-169**** It is at warehouse on 14 mile
ID
Location
Trenton, Michigan
New Reviewer
Warrantee of couches
To whom is may concern. My name is Diana David and i bought furnitures and i bought warranted with it . I am calling the stores most of them are closed . I need to talk to someone about cleaning my couches. I can not reach no store . The store near me is closed . Please contact me i need to speak and i need help. 602.384.3181. Thank you
ID
Location
Norwood Park, Illinois
Product
Art Van Furniture Furniture Set
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerMandalay Chair Warranty
Seeking Warranty info for the Mandalay Chair I bought on 3/10/07 in Flint Michigan. The manufacture guaranteed this heavy duty product for life. If Art Van can't repair or replace my chair then I want to contact the Manufacture directly. Please provide this contact information. Chair still looks great and I'm surprised it lasted 13 years under my weight. I'm upset I can't find out how to repair or replace it. The springs failed and lost all support.
ID
Location
Flint Charter Township, Michigan
Pros
- Selection
- Good pricing
Preferred solution
Let the company propose a solution
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