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Broken furniture

Art Van Furniture - Broken furniture
Art Van Furniture - Broken furniture
I dont know by my My headboard from my king-size bed broke and one of my drawers handle is broke I would like to speak with somebody for the warranty if they can fix it or replace it thank you
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ID
#2194532 Review #2194532 is a subjective opinion of poster.
Pros
  • And sales people are great
Preferred solution
Let the company propose a solution

Proof of purchase

I need to reach them I need a proof of purchase on an item that has warranty. This is ridiculous.
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ID
#2193614 Review #2193614 is a subjective opinion of poster.
Location
Dearborn Heights, Michigan

My furniture warranty and repair

No one was there, everything is closed?
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ID
#2173601 Review #2173601 is a subjective opinion of poster.
Location
Farmington, Michigan

Refund

I purchased a table and chair set during liquidation on August 12, 2020 at the Warren location sitting at Schoenherr and 8 mile Rd. As part of the discount deal on the floor model I was asked to leave my purchase at the store until September 2, 2020. I went in to pick up my items and was told that they were resold. The lady behind the counter ( Debbie ) said she had contracted corporate and request a refund check in the amount of $1500 be sent to the store for me to pick up. While there I asked for corporate number as well as a tracking number and was denied both. I get to the store on the pick up date 9/11/20 and the store is completely empty. Where is my refund?

User's recommendation: I do not recommend.

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ID
#2170569 Review #2170569 is a subjective opinion of poster.

65_60**** invoice number in 05/07/2018

I bought furniture with invoice number above.lost my recipt I like to know the brand of furniture and how much I spent.
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ID
#2158391 Review #2158391 is a subjective opinion of poster.
Location
Los Angeles, California

Poor customer service

Paid for merchandise but never received the merchandise or a refund
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ID
#2138554 Review #2138554 is a subjective opinion of poster.
Location
Detroit, Michigan

Leather upholstery/glass cleaner lifetime refills

I purchased a lifetime refills of leather Upholstery / Glass cleaner with a leather sectional
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ID
#2136074 Review #2136074 is a subjective opinion of poster.
Cons
  • Will comment later
Preferred solution
Let the company propose a solution

Have furniture at warehouse to pick up

Need to pick up futniture order Invoice number 12-169**** It is at warehouse on 14 mile
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ID
#2126841 Review #2126841 is a subjective opinion of poster.
Location
Trenton, Michigan

Warrantee of couches

To whom is may concern. My name is Diana David and i bought furnitures and i bought warranted with it . I am calling the stores most of them are closed . I need to talk to someone about cleaning my couches. I can not reach no store . The store near me is closed . Please contact me i need to speak and i need help. 602.384.3181. Thank you
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ID
#2108995 Review #2108995 is a subjective opinion of poster.
Location
Norwood Park, Illinois
Product
Art Van Furniture Furniture Set

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Verified Reviewer

Mandalay Chair Warranty

Seeking Warranty info for the Mandalay Chair I bought on 3/10/07 in Flint Michigan. The manufacture guaranteed this heavy duty product for life. If Art Van can't repair or replace my chair then I want to contact the Manufacture directly. Please provide this contact information. Chair still looks great and I'm surprised it lasted 13 years under my weight. I'm upset I can't find out how to repair or replace it. The springs failed and lost all support.
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ID
#2107273 Review #2107273 is a subjective opinion of poster.
Location
Flint Charter Township, Michigan
Pros
  • Good pricing
  • Selection
Preferred solution
Let the company propose a solution

My warranty on my furniture

Nothing as it kept saying that the office is closed.
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ID
#2098357 Review #2098357 is a subjective opinion of poster.
Location
Chicago, Illinois

Furniture really bad condition I hate it was delivered something I did not order

I saw South bend FamLoveI saw some furniture at the store I wanted it but it was already sold the sales person showed me a catalog He said he can order me the same *** when it was delivered it was not the same set its terrible its smaller the cushions slide off when you sit down the whole furniture slides across the floor poorly made terrible
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ID
#2094386 Review #2094386 is a subjective opinion of poster.
Location
Clay, Indiana
Product
Art Van Furniture Furniture Set
Pros
  • No comment
Loss
$1400
Preferred solution
Full refund

Never received my purchase

I was supposed to pick my purchase after march 24. Since it was coming from Michigsn. Stores closed march 21st. The store where I purchased had been closed ever since. I purchased in Bedford park, il.
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ID
#2092815 Review #2092815 is a subjective opinion of poster.
Location
Stickney, Illinois
Cons
  • Being ripped off
Loss
$263
Preferred solution
Full refund

Never rec'd free gift.

We purchased a sofa and love seat along with an entertainment center with a fireplace. We were given options of free gift of which we chose the 50 inch tv. The voucher # is Hzn26H730****. Will we ever get the tv? Thank you Dorothy Razniewski 815895**** Drazniew@***.edu

User's recommendation: Be careful.

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ID
#2083146 Review #2083146 is a subjective opinion of poster.
Location
Geneva, Illinois
Preferred solution
Deliver product or service ordered

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Verified Reviewer

I would like my money back

I havent gotten and responding from art van about my money back or layaway

User's recommendation: By phone.

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ID
#2076140 Review #2076140 is a subjective opinion of poster.
Location
Springfield, Ohio
Preferred solution
Full refund