Anonymous
map-marker Chicago, Illinois

Insurance question

If am not getting my maintance as i should be since i bought the ins worth almost 350.00 i should get reimbursed for this, they shouldnt of asked to purchase this if they knew they were not going to respond as they should
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William M Qox

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Verified Reviewer

Sofa repair

Purchased 2 sofas 10 month ago. One has developed a split in the material and needs repair. Have warranty with purchase.
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Pros:
  • Sales person was kind
  • Sales lady was great

Preferred solution: Deliver product or service ordered

Misty F Jeh

Warrenty

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I have a 6 year Warrenty and my couch just broke and now that your closed. I cant contact you to resolve this!! I'm very upset!
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Loss:
$802
Cons:
  • Poor communication

Preferred solution: Full refund

User's recommendation: Dont buy anything

Umang M

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Verified Reviewer
| map-marker Bloomingdale, Illinois

Complain

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Art Van Furniture - Complain
I miss Umang majmudar I bought the Sopha from your Glendale heights branch I m very much disappointed bcz of quality nd this is very unsecured to body Our Sopha made very unsafe nd facing back pain problem also Colour is also fade up My boss is 630 407 ****
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Loss:
$900

Preferred solution: Replacement

1 comment
Guest

It's a sofa

Ryan B Edi
map-marker Burton, Michigan

Card fraud

Someone is using our card I need it stop ASAP My husband name ryan brittain
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Loss:
$1
Pros:
  • No comment
Cons:
  • Lying and cheating by falsifying documents

Preferred solution: Full refund

Allison B Mqw

Safety Concerns

The sales reps in the Woodridge location were not wearing their masks and would take off their mask when they were talking to you which made me extremely uncomfortable . My boyfriend and I are now experiencing symptoms of COVID which we believe came from that store that was super Unsafe. There were MULTIPLE employees (at least 5) that were not wearing masks. Other furniture stores took much more caution like temperature checking, masks wearing, capacity check. I know art van is going out of business but they should still Follow protocol.
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Cons:
  • Sales service manager

Preferred solution: Apology

User's recommendation: Do not come here.

1 comment
Guest

Were you wearing a mask? If you still got sick while wearing a mask, you can see how it sounds pointless right?

Sounds like your hobbies must primarily be watching the news. Sad.

Anonymous
map-marker Saint Louis, Missouri

Never received my purchase

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I never received a response from art Art Van
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Lorri W

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Verified Reviewer

I have furniture in layaway I wanted to know if I can still pay on it and get it out

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I have furniture on layaway just wanted to know where to make the payment so I can get my furniture or can I still get it or did I lose my money the number they give to resolve the problem is always busy
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Loss:
$300
Cons:
  • Warranty
  • Everything no delivery and they will not return my calls

Preferred solution: Deliver product or service ordered

Rebecca W Rct

Cleaning products

You closed howell store im handicapped so y went out of business and I bought way over 10000.00 dollars worth of furniture and all the cleaning products. So y owe me 2 cases of products 2 cases of glass. Walls leather. Everything Everything y had that y said I got a life worth email me for my address
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Pros:
  • Product selection
Cons:
  • Woulnt deliver
  • Delivery service
  • Extremely poor service and management

Preferred solution: Deliver product or service ordered

Jarmar Yuj
map-marker Maumee, Ohio

Can’t contact them for warranty work

I have 5 year warranty on recliner purchased 2 years ago. Stopped working. Just want it fixed.
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Anonymous
map-marker Oak Park, Michigan

Just to say I'm happy.

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LOLI am kind of happy all of the stores are closing!! The customer service was horrible, and we see y'all don't care about the customers anyway. I spent 10,000 on furniture. And its horrible!! But, we did get one great thing from this. Gardner-White and Value City and a lot of other places. When the company is horrible. All you can do is say GOODBYE!! I'm mad about my warranty! But, the people that didn't care about their customs. Lost more than we did. The only thing they're going to do is. Open under another name. And still don't honor anybody's warrant!!!
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User's recommendation: *** no

Anonymous
map-marker Rockford, Illinois

Necessary

I still have not received my furniture. They gave me two delivery dates and i still have nothing. The manager is rude and I'd recommend no one order anything from there
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Janet S Bxa

My furniture warranty and repair

Broken recliner, it will not bring up the foot of the recliner
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Preferred solution: Repair

Daniel Oaq
map-marker Fennville, Michigan

My furniture warranty and repair

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Are u cleaning furniture still. I bought the warranty.
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Resolved
Hedy C

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Verified Reviewer

Resolved: Look before you Leap into purchasing

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I paid for quality custom made furniture which was delivered to me defective but unbeknownst to me within the time frame of the seven days allowed to report it. Nonetheless I did report it shortly after that I discovered/noticed the defect, and I am having to go through changes in order to get the problem corrected. I am a new customer at Art Van, and I am very dissatisfied with the way I am being handled regarding this issue. My sofa has two different arms, the left side arm does not match, or look like the right side arm, and it is very noticeable. A service technician came out to my home to address the left side arm, or the defective arm, but it did not help the defect at all. My furniture is very beautiful furniture but it arrived to me defective and I paid for custom made furniture, please assist me with this matter, your kindness, consideration and support would be greatly appreciated. Thank you! Respectfully; Hedy Churchwell hedyjc@***.com P.S. Invoice Number: 59083**** Service Call Reference Number: 185****
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Pros:
  • We value our customer
Cons:
  • Poor follow- up

Preferred solution: Price reduction