Art Van Furniture
Reviews and Complaints
Reviews Chart
810K
CLAIMED LOSSES
1.1K
TOTAL REVIEWS
210K
PAGE VIEWS
7
ISSUES RESOLVED
Broken furniture
I dont know by my My headboard from my king-size bed broke and one of my drawers handle is broke I would like to speak with somebody for the warranty if they can fix it or replace it thank you
ID
Pros
- And sales people are great
Preferred solution
Let the company propose a solution
Proof of purchase
I need to reach them I need a proof of purchase on an item that has warranty. This is ridiculous.
ID
Location
Dearborn Heights, Michigan
My furniture warranty and repair
No one was there, everything is closed?
ID
Location
Farmington, Michigan
Refund
I purchased a table and chair set during liquidation on August 12, 2020 at the Warren location sitting at Schoenherr and 8 mile Rd. As part of the discount deal on the floor model I was asked to leave my purchase at the store until September 2, 2020. I went in to pick up my items and was told that they were resold. The lady behind the counter ( Debbie ) said she had contracted corporate and request a refund check in the amount of $1500 be sent to the store for me to pick up. While there I asked for corporate number as well as a tracking number and was denied both. I get to the store on the pick up date 9/11/20 and the store is completely empty. Where is my refund?
User's recommendation: I do not recommend.
ID
65_60**** invoice number in 05/07/2018
I bought furniture with invoice number above.lost my recipt I like to know the brand of furniture and how much I spent.
ID
Location
Los Angeles, California
Poor customer service
Paid for merchandise but never received the merchandise or a refund
ID
Location
Detroit, Michigan
Leather upholstery/glass cleaner lifetime refills
I purchased a lifetime refills of leather Upholstery / Glass cleaner with a leather sectional
ID
Cons
- Will comment later
Preferred solution
Let the company propose a solution
Have furniture at warehouse to pick up
Need to pick up futniture order Invoice number 12-169**** It is at warehouse on 14 mile
ID
Location
Trenton, Michigan
Warrantee of couches
To whom is may concern. My name is Diana David and i bought furnitures and i bought warranted with it . I am calling the stores most of them are closed . I need to talk to someone about cleaning my couches. I can not reach no store . The store near me is closed . Please contact me i need to speak and i need help. 602.384.3181. Thank you
ID
Location
Norwood Park, Illinois
Product
Art Van Furniture Furniture Set
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMandalay Chair Warranty
Seeking Warranty info for the Mandalay Chair I bought on 3/10/07 in Flint Michigan. The manufacture guaranteed this heavy duty product for life. If Art Van can't repair or replace my chair then I want to contact the Manufacture directly. Please provide this contact information. Chair still looks great and I'm surprised it lasted 13 years under my weight. I'm upset I can't find out how to repair or replace it. The springs failed and lost all support.
ID
Location
Flint Charter Township, Michigan
Pros
- Good pricing
- Selection
Preferred solution
Let the company propose a solution
My warranty on my furniture
Nothing as it kept saying that the office is closed.
ID
Location
Chicago, Illinois
Furniture really bad condition I hate it was delivered something I did not order
I saw South bend Fam
I saw some furniture at the store I wanted it but it was already sold the sales person showed me a catalog He said he can order me the same *** when it was delivered it was not the same set its terrible its smaller the cushions slide off when you sit down the whole furniture slides across the floor poorly made terrible
I saw some furniture at the store I wanted it but it was already sold the sales person showed me a catalog He said he can order me the same *** when it was delivered it was not the same set its terrible its smaller the cushions slide off when you sit down the whole furniture slides across the floor poorly made terrible ID
Location
Clay, Indiana
Product
Art Van Furniture Furniture Set
Pros
- No comment
Loss
$1400
Preferred solution
Full refund
Never received my purchase
I was supposed to pick my purchase after march 24. Since it was coming from Michigsn. Stores closed march 21st. The store where I purchased had been closed ever since. I purchased in Bedford park, il.
ID
Location
Stickney, Illinois
Cons
- Being ripped off
Loss
$263
Preferred solution
Full refund
Never rec'd free gift.
We purchased a sofa and love seat along with an entertainment center with a fireplace. We were given options of free gift of which we chose the 50 inch tv. The voucher # is Hzn26H730****. Will we ever get the tv? Thank you Dorothy Razniewski 815895**** Drazniew@***.edu
User's recommendation: Be careful.
ID
Location
Geneva, Illinois
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI would like my money back
I havent gotten and responding from art van about my money back or layaway
User's recommendation: By phone.
ID
Location
Springfield, Ohio
Preferred solution
Full refund
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