New Reviewer

Cleaning products

You closed howell store im handicapped so y went out of business and I bought way over 10000.00 dollars worth of furniture and all the cleaning products. So y owe me 2 cases of products 2 cases of glass. Walls leather. Everything Everything y had that y said I got a life worth email me for my address
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ID
#2281484 Review #2281484 is a subjective opinion of poster.
Pros
  • Product selection
Cons
  • Attitude of customer service
  • Delivery service
  • Entire experience
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

My furniture warranty

Call has not attended and disconnected

User's recommendation: It’s worst store.

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ID
#2278448 Review #2278448 is a subjective opinion of poster.
Location
Naperville, Illinois
Product
Art Van Furniture Warranty
Pros
  • Looks of furniture
Loss
$2700
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

I Iam happy with product and price.

I have a MANWA sectional the wiring has a short and some bearer wiring. Possible motor. I would like to know where to have it repaired. Muskegon, Michigan .49445.

User's recommendation: Check service options.

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ID
#2274065 Review #2274065 is a subjective opinion of poster.
Location
Norton Shores, Michigan
Preferred solution
Let the company propose a solution
New Reviewer

My furniture warranty and repair

Broken recliner, it will not bring up the foot of the recliner
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ID
#2248632 Review #2248632 is a subjective opinion of poster.
Preferred solution
Repair

Just to say I'm happy.

LOLI am kind of happy all of the stores are closing!! The customer service was horrible, and we see y'all don't care about the customers anyway. I spent 10,000 on furniture. And its horrible!! But, we did get one great thing from this. Gardner-White and Value City and a lot of other places. When the company is horrible. All you can do is say GOODBYE!! I'm mad about my warranty! But, the people that didn't care about their customs. Lost more than we did. The only thing they're going to do is. Open under another name. And still don't honor anybody's warrant!!!

User's recommendation: *** no.

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ID
#2248161 Review #2248161 is a subjective opinion of poster.
Location
Oak Park, Michigan
New Reviewer

My furniture warranty and repair

I bought the stain warranty and I can't even use it. I would have never bought a white couch if I would have known u would close in 3 months after I bought it.
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ID
#2211321 Review #2211321 is a subjective opinion of poster.
Location
Portage, Michigan
Loss
$150

Question about a refund

Inquiring about a refund. I have information which was provided just before store closures. Will Warranties be honored. I spent a lot of money with Art Vann Prior to closure.
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ID
#2209101 Review #2209101 is a subjective opinion of poster.
Location
Detroit, Michigan
Preferred solution
Full refund

Question about a refund

Good Morning What is the process for filing a refund. Refund data was provided to me just before store closing. Thank you
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ID
#2209074 Review #2209074 is a subjective opinion of poster.
Location
Detroit, Michigan

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Verified Reviewer
New Reviewer

I have furniture in layaway I wanted to know if I can still pay on it and get it out

I have furniture on layaway just wanted to know where to make the payment so I can get my furniture or can I still get it or did I lose my money the number they give to resolve the problem is always busy
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ID
#2201778 Review #2201778 is a subjective opinion of poster.
Cons
  • Everything no delivery and they will not return my calls
  • Warranty
Loss
$300
Preferred solution
Deliver product or service ordered
New Reviewer

My furniture warranty and repair

My loveseat is broken again
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ID
#2198439 Review #2198439 is a subjective opinion of poster.
Location
South Carolina, United States
New Reviewer

My furniture warranty and repair

Are u cleaning furniture still. I bought the warranty.
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ID
#2197593 Review #2197593 is a subjective opinion of poster.
Location
Fennville, Michigan
New Reviewer

Broken furniture

Art Van Furniture - Broken furniture
Art Van Furniture - Broken furniture
I dont know by my My headboard from my king-size bed broke and one of my drawers handle is broke I would like to speak with somebody for the warranty if they can fix it or replace it thank you
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ID
#2194532 Review #2194532 is a subjective opinion of poster.
Pros
  • And sales people are great
Preferred solution
Let the company propose a solution

Proof of purchase

I need to reach them I need a proof of purchase on an item that has warranty. This is ridiculous.
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ID
#2193614 Review #2193614 is a subjective opinion of poster.
Location
Dearborn Heights, Michigan

My furniture warranty and repair

No one was there, everything is closed?
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ID
#2173601 Review #2173601 is a subjective opinion of poster.
Location
Farmington, Michigan

Refund

I purchased a table and chair set during liquidation on August 12, 2020 at the Warren location sitting at Schoenherr and 8 mile Rd. As part of the discount deal on the floor model I was asked to leave my purchase at the store until September 2, 2020. I went in to pick up my items and was told that they were resold. The lady behind the counter ( Debbie ) said she had contracted corporate and request a refund check in the amount of $1500 be sent to the store for me to pick up. While there I asked for corporate number as well as a tracking number and was denied both. I get to the store on the pick up date 9/11/20 and the store is completely empty. Where is my refund?

User's recommendation: I do not recommend.

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ID
#2170569 Review #2170569 is a subjective opinion of poster.
Location
Detroit, Michigan