Unclaimed
Art Van Furniture
Reviews and Complaints
810K
CLAIMED LOSSES
1.1K
TOTAL REVIEWS
210K
PAGE VIEWS
7
ISSUES RESOLVED
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Art Van Furniture Reviews
New Reviewer
Cleaning products
You closed howell store im handicapped so y went out of business and I bought way over 10000.00 dollars worth of furniture and all the cleaning products. So y owe me 2 cases of products 2 cases of glass. Walls leather. Everything Everything y had that y said I got a life worth email me for my address
ID
Pros
- Product selection
Cons
- Attitude of customer service
- Delivery service
- Entire experience
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerMy furniture warranty
Call has not attended and disconnected
User's recommendation: It’s worst store.
ID
Location
Naperville, Illinois
Product
Art Van Furniture Warranty
Pros
- Looks of furniture
Loss
$2700
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI Iam happy with product and price.
I have a MANWA sectional the wiring has a short and some bearer wiring. Possible motor. I would like to know where to have it repaired. Muskegon, Michigan .49445.
User's recommendation: Check service options.
ID
Location
Norton Shores, Michigan
Preferred solution
Let the company propose a solution
New Reviewer
My furniture warranty and repair
Broken recliner, it will not bring up the foot of the recliner
ID
Preferred solution
Repair
Just to say I'm happy.
I am kind of happy all of the stores are closing!! The customer service was horrible, and we see y'all don't care about the customers anyway. I spent 10,000 on furniture. And its horrible!! But, we did get one great thing from this. Gardner-White and Value City and a lot of other places. When the company is horrible. All you can do is say GOODBYE!! I'm mad about my warranty! But, the people that didn't care about their customs. Lost more than we did. The only thing they're going to do is. Open under another name. And still don't honor anybody's warrant!!! User's recommendation: *** no.
ID
Location
Oak Park, Michigan
New Reviewer
My furniture warranty and repair
I bought the stain warranty and I can't even use it. I would have never bought a white couch if I would have known u would close in 3 months after I bought it.
ID
Location
Portage, Michigan
Loss
$150
Question about a refund
Inquiring about a refund. I have information which was provided just before store closures. Will Warranties be honored. I spent a lot of money with Art Vann Prior to closure.
ID
Location
Detroit, Michigan
Preferred solution
Full refund
Question about a refund
Good Morning What is the process for filing a refund. Refund data was provided to me just before store closing. Thank you
ID
Location
Detroit, Michigan
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerI have furniture in layaway I wanted to know if I can still pay on it and get it out
I have furniture on layaway just wanted to know where to make the payment so I can get my furniture or can I still get it or did I lose my money the number they give to resolve the problem is always busy
ID
Cons
- Everything no delivery and they will not return my calls
- Warranty
Loss
$300
Preferred solution
Deliver product or service ordered
New Reviewer
My furniture warranty and repair
My loveseat is broken again
ID
Location
South Carolina, United States
New Reviewer
My furniture warranty and repair
Are u cleaning furniture still. I bought the warranty.
ID
Location
Fennville, Michigan
New Reviewer
Broken furniture
I dont know by my My headboard from my king-size bed broke and one of my drawers handle is broke I would like to speak with somebody for the warranty if they can fix it or replace it thank you
ID
Pros
- And sales people are great
Preferred solution
Let the company propose a solution
Proof of purchase
I need to reach them I need a proof of purchase on an item that has warranty. This is ridiculous.
ID
Location
Dearborn Heights, Michigan
My furniture warranty and repair
No one was there, everything is closed?
ID
Location
Farmington, Michigan
Refund
I purchased a table and chair set during liquidation on August 12, 2020 at the Warren location sitting at Schoenherr and 8 mile Rd. As part of the discount deal on the floor model I was asked to leave my purchase at the store until September 2, 2020. I went in to pick up my items and was told that they were resold. The lady behind the counter ( Debbie ) said she had contracted corporate and request a refund check in the amount of $1500 be sent to the store for me to pick up. While there I asked for corporate number as well as a tracking number and was denied both. I get to the store on the pick up date 9/11/20 and the store is completely empty. Where is my refund?
User's recommendation: I do not recommend.
ID
Location
Detroit, Michigan
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Art Van Furniture