filters
state:
Show
city:
Show
product:
Show
I have furniture being delivered tomorrow and am now being told that delivery is going to be between 8-11am. When this was scheduled, I was told they would make my order the last run of the day. This was essentially promised to me. Now after spending over 1/2 hour on...
Read more
1.4
I didn't like
  • Policy
  • Management
#1088385
Reply to reviews
Bought a very expensive King Koil mattress from Art Van Pure Sleep and cannot sleep on it. When it was delivered it was a lot softer than what we experienced in the store. Art Van gave us the run around stating we (our bodies) would adjust to the mattress and that we...
Read more
1.4
#1084131
Reply to reviews
Loyal, long time customers don't count for anything at Art Van in Muskegon Michigan, just ask Jennifer. Over the last 20 years I have spent thousands there for furniture. Recently I purchased a credenza made by a company called Sauder. I did not know it was a clearance...
Read more
#1079716
Reply to reviews

Art Van Furniture - Broken Springs

Art Van Furniture
#1081822
2.8
Details
I bought a sofa and loveseat in May of 2017. One month after later the springs shifted and broke. Supposely it was repaired. Two weeks later same issue. I thought it was fixed. One week after the second repair... same problem. They are going to replace the sofa, but why is this happening to a new sofa? I will NEVER purchase ANYTHING from Art Van EVER again!
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website

Art Van Furniture - Sad open house

Art Van Furniture
#1055107
3.0
Details
Bought a sofa and chair and half from the store! The delivery men delivery the Wrong color furniture! So i sent it back ! 2 day later the delivery men came again with still the WRONG COLOR
Comment
Show
Customer service
Delivery Service

Art Van Furniture - Pure ***!!

Art Van Furniture
#1054504
1.2
Details
Bought a futon and 6 month later staples falling out springs broke I will never shop there again!!! Also bought pillow top bed sagging bad!!! Would love my money back or better yet make employees put in there house to use
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Art Van Furniture - Leather Sofa lost its color
Art Van Furniture - Leather Sofa lost its color
Art Van Furniture - Leather Sofa lost its color
1/3

Art Van Furniture - Leather Sofa lost its color

Art Van Furniture
#1051880
1.3
Details
They made us purchase the life long warranty but still they did not do anything with our furniture .Pls Don't buy from Art Van their customers service is so poor and rude .
Comment
Show
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Spent over two hours picking out furniture to update my houses and ended l leaving with out any of it after being treated so poorly by the sale guy Rudy. If you decide to go here stay away from this guy. He is very pushy won't answer any of your questions and keeps...
Read more
2.2
#1079536
Reply to reviews
Bought a coffee table and after one month waiting I called them if my order ready, they said the item is discontinued and no longer available. The only option is that to buy the one in the floor ( used one) but I have to buy the other 2 pieces because they don't want...
Read more
1.7
#1079527
Reply to reviews
Me and my boyfriend just bought a new house and I mean new just built... so we have been In need of all new furniture ( we didn't keep any and I mean anything from our last places) now we have been looking all over the place and I knew a girl there so I went in and she...
Read more
1.6
#1079259
Reply to reviews
I want to begin with the fact that I've only purchased furniture through art van ever. Even growing up as a child, my parents took us to art van. I went into the store on Linden and Miller rd a couple of days ago. Usually if we tell the staff we're just looking and...
Read more
3.5
#1078667
Reply to reviews
Please save yourself misery, time, frustration, and money by not purchasing from Artvan. We purchased a dining room set right before Memorial Day. We were able to capitalize on the sale for that weekend and arranged for the delivery to be on June 10 th. Despite it...
Read more
1.3
#1077288
Reply to reviews
Not only did they mark up our door ways that were just freshly painted but also dragged the new mattress with the plastic still on over our hardwood floors and scratched them. We called and had the most horrible customer service ever! I have never had anyone talk to me...
Read more
1.0
I didn't like
  • Lack of owning responsibility for damage to home
  • Attitude of customer service
#1076610
Reply to reviews
We have the Synchrony card through Art Van furniture. My recommendation is to borrow from your bank. Firstly, it takes a act of God and 10 minutes to reach someone. They automated prompts are terrible. We called because our minimum payment was 43.00 we always paid...
Read more
2.1
I liked
  • Sales person was kind
  • Sales person was product educated
I didn't like
  • She gave us the wrong information on the amount we owed
  • Free sheet pillows are not really free if you return product
  • Store manager did not believe what we were told
#1076453
Reply to reviews