Art Van Furniture Reviews

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Question about a refund

Inquiring about a refund. I have information which was provided just before store closures. Will Warranties be honored. I spent a lot of money with Art Vann Prior to closure.
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ID
#2209101 Review #2209101 is a subjective opinion of poster.
Location
Detroit, Michigan
Preferred solution
Full refund

Question about a refund

Good Morning What is the process for filing a refund. Refund data was provided to me just before store closing. Thank you
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ID
#2209074 Review #2209074 is a subjective opinion of poster.
Location
Detroit, Michigan

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Verified Reviewer
New Reviewer

I have furniture in layaway I wanted to know if I can still pay on it and get it out

I have furniture on layaway just wanted to know where to make the payment so I can get my furniture or can I still get it or did I lose my money the number they give to resolve the problem is always busy
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ID
#2201778 Review #2201778 is a subjective opinion of poster.
Cons
  • Warranty
  • Everything no delivery and they will not return my calls
Loss
$300
Preferred solution
Deliver product or service ordered
New Reviewer

My furniture warranty and repair

My loveseat is broken again
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ID
#2198439 Review #2198439 is a subjective opinion of poster.
Location
South Carolina, United States
New Reviewer

My furniture warranty and repair

Are u cleaning furniture still. I bought the warranty.
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ID
#2197593 Review #2197593 is a subjective opinion of poster.
Location
Fennville, Michigan
New Reviewer

Broken furniture

Art Van Furniture - Broken furniture
Art Van Furniture - Broken furniture
I dont know by my My headboard from my king-size bed broke and one of my drawers handle is broke I would like to speak with somebody for the warranty if they can fix it or replace it thank you
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ID
#2194532 Review #2194532 is a subjective opinion of poster.
Pros
  • And sales people are great
Preferred solution
Let the company propose a solution

Proof of purchase

I need to reach them I need a proof of purchase on an item that has warranty. This is ridiculous.
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ID
#2193614 Review #2193614 is a subjective opinion of poster.
Location
Dearborn Heights, Michigan

My furniture warranty and repair

No one was there, everything is closed?
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ID
#2173601 Review #2173601 is a subjective opinion of poster.
Location
Farmington, Michigan

Refund

I purchased a table and chair set during liquidation on August 12, 2020 at the Warren location sitting at Schoenherr and 8 mile Rd. As part of the discount deal on the floor model I was asked to leave my purchase at the store until September 2, 2020. I went in to pick up my items and was told that they were resold. The lady behind the counter ( Debbie ) said she had contracted corporate and request a refund check in the amount of $1500 be sent to the store for me to pick up. While there I asked for corporate number as well as a tracking number and was denied both. I get to the store on the pick up date 9/11/20 and the store is completely empty. Where is my refund?

User's recommendation: I do not recommend.

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ID
#2170569 Review #2170569 is a subjective opinion of poster.
Location
Detroit, Michigan
New Reviewer

65_60**** invoice number in 05/07/2018

I bought furniture with invoice number above.lost my recipt I like to know the brand of furniture and how much I spent.
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ID
#2158391 Review #2158391 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

Poor customer service

Paid for merchandise but never received the merchandise or a refund
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ID
#2138554 Review #2138554 is a subjective opinion of poster.
Location
Detroit, Michigan
New Reviewer

Leather upholstery/glass cleaner lifetime refills

I purchased a lifetime refills of leather Upholstery / Glass cleaner with a leather sectional
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ID
#2136074 Review #2136074 is a subjective opinion of poster.
Cons
  • Will comment later
Preferred solution
Let the company propose a solution

Have furniture at warehouse to pick up

Need to pick up futniture order Invoice number 12-169**** It is at warehouse on 14 mile
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ID
#2126841 Review #2126841 is a subjective opinion of poster.
Location
Trenton, Michigan
New Reviewer

Warrantee of couches

To whom is may concern. My name is Diana David and i bought furnitures and i bought warranted with it . I am calling the stores most of them are closed . I need to talk to someone about cleaning my couches. I can not reach no store . The store near me is closed . Please contact me i need to speak and i need help. 602.384.3181. Thank you
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ID
#2108995 Review #2108995 is a subjective opinion of poster.
Location
Norwood Park, Illinois
Product
Art Van Furniture Furniture Set

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New Reviewer

Mandalay Chair Warranty

Seeking Warranty info for the Mandalay Chair I bought on 3/10/07 in Flint Michigan. The manufacture guaranteed this heavy duty product for life. If Art Van can't repair or replace my chair then I want to contact the Manufacture directly. Please provide this contact information. Chair still looks great and I'm surprised it lasted 13 years under my weight. I'm upset I can't find out how to repair or replace it. The springs failed and lost all support.
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ID
#2107273 Review #2107273 is a subjective opinion of poster.
Location
Flint Charter Township, Michigan
Pros
  • Selection
  • Good pricing
Preferred solution
Let the company propose a solution