Art Van Furniture
Reviews and Complaints
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Verified Reviewer | Portage, MichiganWarranty information
- Customer service
Preferred solution: Price reduction
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Portage, MichiganCompany closing...
- And salesman
- Company does not care about consumer
Preferred solution: Price reduction
User's recommendation: Terrible
I have ordered items that I have not received yetis
Preferred solution: Deliver product or service ordered
Never buy warranty protection
- Deceptive warranty
Preferred solution: Apology
Don’t buy from this place.
- Do not stand by the warranty
Preferred solution: Honor agreement
Go to a different furniture store.
Never
Preferred solution: Deliver product or service ordered
Do not purchase from them
Preferred solution: Fix my sofa
Steer clear! You will get screwed at some point.
- Delivery people
- Catalog
- Fast sales assistance
- Rip-off at half the price
- Zero life out of products
- Entire experience
Preferred solution: Let the company propose a solution
Dont shop with them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Rochester Hills, MichiganWhittle your own furniture instead
Preferred solution: Full refund
Stay away especially Veterans
- Poor customer service to a disabled veteran
Preferred solution: Repair
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Toledo, OhioWould not recommend to anybody
- Just looking for a nice mattress
- Looking for a nice mattress
- Fast sales assistance
- Pay more money to replace under warranty
Preferred solution: Just please replace mattress. It was declared defective. Not our fault. We really do not want a cheaper mattress. Just because we got it on sale you want to pay full price for mattress now is just ridiculous.
Do not believe any word that they say.BIG liars
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Port Huron Charter Township, MichiganGET AS FAR AWAY AS YOU CAN
Should update that most of the issue was with Laurie (Lori?) at the Service Center.She was very unwilling to work with us, offered no monetary reimbursement without loss of our entire warranty, made our possible solutions sound unreasonable and was argumentative. Customer service was very poor!
- Unwilling to work with you
Preferred solution: Full refund
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