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Our experience with Art Van was horrible!We have purchased thousands of $$ over the last 20 years at various locations, and until this last time, we had been happy.

We wanted to purchase a couch, but the one we wanted was back ordered for a month. So, we decided to buy another as well while we waited and later put it in our basement. The first was to be delivered in 4 days. Well, when I called to set the delivery, the back ordered couch was already in to be delivered!

While buying the couches, the sales person sold us on the fabric warranty. Said it was covered everything, even gave countless examples. With kids, I knew we needed that. Now, fast forward 3 weeks and our brand new couch is falling apart!!

The fabric I pulling out all over it. We called them and a tech was sent out. He basically said their furniture is junk and that he would write in his report to have the cushions replaced. After waiting  a week, we called in and the lady told us that the tech said it was normal wear and tear...AFTER 3 WEEKS???

It would not be covered under warranty. She stated that they could replace them...for a fee!! I just paid $3500 for 2 couches and they wanted to charge me???   When we questioned the warranty, she told us that there are pamphlets all over the store that state what is and is not covered.

Why are the sales people giving the wrong info?? After thinking about it, our receipt was just handed to us, not given with any pamphlets or warranty info.

After reading all these complaints, I realize how far Art Van has sunk over the years and I will never spend another dime there.We own our own company and are seriously considering taking a few days off and having our guys spend the day picketing the store so everyone else will know not to waste their money!!

I didn't like: Quality, Customer service, Warranty, Lack of customer service for warranty claims.

Review #1034060 is a subjective opinion of a user.

1.4
Exchange, Refund and Cancellation Policy
Style and Design
Diversity of Products or Services
Staff
Customer service
Advertised vs Delivered
Warranty
Reliability
Value for money
Website
Product or Service Quality
Delivery Service
PRODUCT OR SERVICE Art Van Furniture Sofa
Reason of Review / Monetary Loss Warranty issue / $1100
Preferred solution replace the cushions

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TK

I am experiencing the same thing.Brand new sofa, bought extra protection on fabric.

After 7 months the fabric looks terrible - pilling, fraying, etc.

I am a single women, who lives alone. It's not like I have a family of 4 using it on a daily basis.

I called customer service - they sent a service tech.

He told me my situation was not covered under warranty.They could replace the cushions but most likely the same thing would happen.

I am now contacting the corporate office to inquire about a refund.

I am not hopeful I will get any help.

Definitely buyer beware - because your options are extremely limited once you have purchased.

neurodoc

Never believe a word a salesman says,just get right to the point, purchase your furniture and you're out the door.Don't fall for that warranty bs, as you can see why.

You could try to write or call corporate and explain your situation.Who knows maybe they will refund your money.

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