Purchased 1 sofa and 2 loveseats, power recline, on Aug. 18.
When delivered, sofa was reg recline, and the wrong adapters came with the loveseats so could not use recliner. One month later correct sofa was delivered, was told they would be here between 2:45 and 4:45. Showed up at 7:00. They also damaged 1 loveseat during delivery and I am still waiting for another one.
Will definitely go elsewhere for future furniture purchases.
When I went to the Jackson store to talk to the manager, he handed me a used adapter from the warehouse so I could use one recliner until the repair guy came with the others, and a cz cutting board. I feel I should have been financially compensated for all my inconvenience
Product or Service Mentioned: Art Van Furniture Recliner.
Reason of review: Damaged or defective.