Not resolved

I purchased a $450 Rocker Recliner from Art Van in Batavia IL on 3/11/16. I also purchased an extended warranty plan for $39.99.

On 9/26/17 I called Art Van about a tear in the seat of the chair. A tech was out on 10/3/17 stating they would repair the tear by re-upholstering the seat & he would order the fabric. On 10/12/17 I received a call from Art Van stating it was not covered under warranty that they determined it was a snag, not a defect. This is not a snag; threads are pulling up on both sides of the tear.

Art Van stated they could repair it at a cost of almost $300.00 to me. This is a scam. Every time I have purchased a warranty agreement for furniture - nothing seems to be covered.

This needs to be looked into. You are scamming people into buying these plans saying all these different things are covered when they are not.

Product or Service Mentioned: Art Van Furniture Recliner Warranty.

Reason of review: Bad quality.

Company wrote 0 public responses to the review from Oct 13, 2017.
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