I wish I would have read the reviews before going in to shop. Be Very careful shopping at the Novi store.
We shopped and purchased carpet during the Tent Sale. Sale stated Free Installation/Labor +10% off. We shopped for the best carpet and then had a measuring. Had a simple bedroom 14.5X10ft room no nooks or crannies.
We figured 12ft width carpeting =174sqft. They measured and came up with 16X10ft (not accurate) but okay 1.5sqft. that would be a difference of $55 per the price of carpet+pad. ArtVan added $95.
Their explanation was we have to add additional fees for carpet removal & furniture moving on that additional 1.5ft. (Remember FREE installation & labor.) It wasn't the $95 increase in price or the measurement, that I still dispute, It's the petty way they attempt to jack-up the negotiated price. Please be very careful dealing with these folks.
Nickel & Dime you to raise the price. Then try and get your deposit back once canceling the order due to these shady practices....Buyer Be Ware!
This reviewer shared experience about order processing issue and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Art Van Furniture. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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